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November 2023 by Richie Hawley
From the beginning to the end, my experience with Alex Movers was nothing short of exceptional. As I prepared to move the equivalent of a one-bedroom condo, I couldn't help but feel a bit anxious about the safety for some of my exquisite furniture. But the team at Alex Movers put my worries to rest.Right from the estimation stage, Jerry worked tirelessly to accommodate my narrow window of availability due to a family health issue. His dedication and proactive approach ensured that I felt cared for every step of the way. The moving team displayed meticulous attention to detail, carefully cataloging each item and wrapping the delicate furniture in clean, padded blankets – some even receiving an extra layer of protection. As the team loaded the truck, I held my breath, praying for a smooth transition.Throughout the journey, Jazmin from Alex Movers remained a constant source of support. She promptly responded to my every call and message, providing updates on estimated times and truck locations. Arle, the skilled driver, further reinforced their commitment to exceptional service. Two days prior to the delivery, he reached out to inform me of the precise date and time of arrival. He also called again the day before and on the morning of delivery, ensuring I was in the loop every step of the way.In the end, my worries were unfounded. Not a single scratch marred any of my furniture as it was delicately unloaded from the truck. And not a dented or damaged box. Alex Movers' dedication, professionalism, and attention to customer service were truly second to none. This move stands as a testament to their commitment to excellence – a move that exceeded my expectations and left me thoroughly impressed.
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June 2023 by Christean S.
I'm writing this four years after I moved from Ventura to Wyoming in 2019 via Alex Moving & Storage. I had no problems of any kind with the company. The movers did a great job. Jerry was professional, friendly, and easy to work with. I'm surprised at the negative reviews. Two sides to every story, I guess.
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January 2023 by Dianne Newton
The team was amazing. Very fast, thorough, respectful, courteous, friendly and knowledgeable.Reasonably priced, too. I would hire them again. No damage to any of my belongings and nothing was missing in transit.
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January 2023 by Ev Benze
They took amazing care of us from the time they answered the phone. Our items were cared for as if they owned them. Amazing price point and customer service. Thank you for making this transition in our lives a memorable event.
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December 2022 by Don R.
Driver David was excellent. DO NOT trust Jerry the estimator. He will tell you whatever to get the contract sign. I showed him a laser engraving machine I had. Showed the crating material for it and ensured me it would be loaded onto the truck without the need of a forklift. When the loaders arrived they told me I had to rent the forklift. At the tune of an additional $1,200 Alex moving and Storage would not compensate additional fee I incurred even though Jerry stated it would not be needed. So after paying over $30,000, I had the additional fee of $1,200. Communication with the office, Yumma, was unprofessional. Stated she would call me back and after a week, no return call. Spoke to Jasmine who stated she would call back that afternoon, no return call.Should have gone with the lesser company that told me they would have a forklift at the load and unload. Sad thing is I told Jerry this and he again ensured me a forklift was not needed.Needless to say, we did have some damaged property so now filing that claim. Can't say I am confident in that process but will see.
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December 2022 by Phil Scrivano
It was a pleasure to work with a company that included a live estimator at my place, and the same packers and people to unload.No payment until the whole job was done.
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November 2022 by Karms J.
My neighbors are using this moving service. The truck driver is parked in a place where he is blocking a fire lane, a major walkway, handicap access to the side walk and elevator. I tried to ask them to move there truck so it wouldnt block residents and they stated it would take too much of their time. Dont use this service unless you want to piss off your nieghbors.
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September 2022 by Eric S Kuhn
Lost boxes, broken items, incomplete move. They took two weeks to uncrate fragile items and left a mess of broken wood with nails and splinters in the garage, all material they were supposed to haul away - this has been a terrible experience. They were incredibly diligent in charging me for the move, but extremely difficult to get ahold of since. Look elsewhere and spare yourself the pain.
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September 2022 by Moses A.
Don't do it. They will DESTROY your belongings and not cover the damages. Disgusting company and management
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August 2022 by Lynn S.
This company is the worst. We moved to Texas and our stuff was supposed to be here on Friday or Saturday. We received an email stating that the company would arrive Monday or Tuesday. They actually arrived on Monday but they had no tools to put our stuff together. Also, the day after when I was unpacking I realized I was missing stuff which ended up being 35 boxes. It took another month to get the remainder of our 35 boxes, vacuum cleaner, weights, and other items. I would not recommend them to anyone because the Customer service is horrible. Never did they ever call me back or try to get my furniture to me earlier. They are affiliated with North American Van lines. Which I would not refer to anyone either.
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July 2022 by Julee Levine
We never had anything to worry about. Before the move, at pick up, en route, and at delivery everything was so smooth. Speedy, thorough, transparent...both crews were great. Highly recommend!!!
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July 2022 by Adam Gottfried
Prior to hiring, sales pitch was - this is the delivery window, but I’m very confident that the delivery will Occur in the early part of the window, not towards the end of the window. I realize this is not guaranteed…but why even say it? Not why I’m disappointed with the experience…Truck arrived. Not big enough. Had a second one come out. Then went to warehouse to move everything off truck and pack truck better. It then stayed in the warehouse for days without moving (not discussed or part of our agreement). We had to call And follow up each time for updates. Received an excuse about a truck burning down that caused our move to be delayed. Always an excuse in my book. this still shouldn’t effect our experience especially at the rate we are paying. Truck made it to our home almost at the end of the window. If the truck didn’t just sit in a warehouse, it would have arrived much earlier. By the way, it went to another city in Ca After sitting in warehouse and sat another couple days. How do we know this? Because we tracked our items.Lastly, due to the above issues, some of our items were not on the truck. We had some damaged pieces. SomeItems like tables weren’t installed or put back together correctly. Missing lamp, vacuum, received other peoples items, still waiting on a “fix” to my missing items.Movers hired here by company were great except for one person. Rushed everything. attitude. Didn’t want to help or go a step further to make the experience better.
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June 2022 by Hank K
Driver was great and estimating process was easy a d professional. Dispatch was unreliable and changed packing/loading date several times with poor communication, and gave the driver the wrong address.
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February 2022 by B B.
This is by far the WORST storage and moving company ever!!! Disgusting people! I was dealing with Mr. Jerry Durham, it's impossible to get this guy on the phone. They tried moving my stuff and before I signed the contract I read it fully and these people are running a scam. Very dishonest, I would never recommend them to anyone else. I always read the fine print, and when I called them out on everything I was hung up on and couldn't reach them anymore. I can tell by the reviews they are scammers, DO NOT use them for your moving needs. I'm not even sure how these people are still in business. I will be reporting them.
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December 2021 by Mark Wessel
It all started with Jerry Durham, who was very professional, thorough, responsive, and friendly. We needed to move our mother's furniture & belongings from Oregon to Ventura and Jerry arranged it. He walked us through the estimate to make sure we understood all the costs, insurance options, etc. We noticed some negative reviews from customers who were surprised at final costs, and can't help but wonder if they didn't take the time to ask questions and understand the process up front. A cross-country move is a daunting undertaking due to the many unavoidable variables, so it's important to understand all the variables from the beginning, and we couldn't ask for someone more clear, thorough, and honest than Jerry.The driver, Luke, was friendly, professional, and was an excellent communicator. His helpers were careful with all the furniture, which arrived without a scratch. Before choosing Alex Moving & Storage, we got estimates from competitors and they were all higher, which confirmed our decision. The final cost was exactly what was estimated - it was a guaranteed price and we didn't need any extra services (extra stop, waiting time, etc.). The overall experience was smooth and professional, making a hard move as easy as possible. We would not hesitate to recommend Alex Moving & Storage to others.
