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November 2023 by Becky M.
This is how my new tires looked on my vehicle. Is a little cleaning too much to ask? Mechanics/tire stores have never left a mess like this. They offered to clean it up if I returned. I used my own time, effort, and cleaner and did it myself. Check it out before leaving even though it's difficult to see when cars are squished together in the parking lot.
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November 2023 by Kendra M.
Always do a great job! Only place I take my car for tires or flat repairs! I agree they take some time and appointments don't really mean anything.
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November 2023 by Kevin Y.
Great service and very friendly! Isaac helped me pick out the right tires for my truck and was very knowledgeable! They even offer a military discount, I always take my truck here.
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November 2023 by Nicola Staples
Whether you make an appointment or you walk-in with a more urgent tire issue, every member of this team are happy to help. Tire pressure and puncture patch-ups are free of charge and quick. Such great service, I'll never go anywhere else.
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October 2023 by Robin W.
Great service, getting us back on the road after an emergency! Great customer service
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October 2023 by Jas Jones
I was the first person here at 8 on the dot, it’s now 1130. I’ve been here for 3.5 hours waiting for an oil change. It may be quicker if you have an appointment, that’s my opinion. I walked in and waited 3.5 hours But I have to pay full price with no discounts for my time waisted. Will recommend definitely trying some where else. The customer service is the only reason why I gave more than one star.
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August 2023 by Tony Lozano
We were heading out of town yesterday when I got a notice that the tire pressure in one of my tires was low. I pulled over and found a good size nail sticking out of my tire. I called around to a few places and most were closed because it was Sunday. I found Big Brand that was a little over a mile away, and OPEN. Harrison was able to fit us in in between appointments and had us back on the road in a very reasonable amount of time. Big shout to the whole crew over there. I am now a BIG FAN of Big Brand!!
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August 2023 by Edward Rick
Best customer service ever!! Harrison has the best team. I WILL BE BACK AND TELLING ALL MY FRIENDS AND FAMILY!!! THANK YOU BIG BRAND TIRE AND SERVICE. Thank you so so so much for your help!Rebecca Volkswagen ❤️
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August 2023 by Nancy Parrish
Limped to this shop on a Sunday morning after getting up and finding we had a flat in a rear inside tire on the RV. Most shops were closed, and they usually only take appointments on Sundays, but Harrison did us a solid and fixed the flat an got us on the road in between previously scheduled appointments... and didn't charge us! He saved our weekend to the Wine Country of Los Olivos.... Thank you Harrison! We appreciate you and the philosophy of the shop!
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August 2023 by Joe Miq
I've taken both of our vehicles in for new tires. Prices are unbeatable and the services has been fantastic. So far, so good!
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August 2023 by Age A.
Purchased 2 tires today and their team was very professional and very helpful.Will definitely come back for future services. I'm
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July 2023 by Vince S
Johnathan runs a great shop. organized, clean. Tires. Installed both front wheel bearing on my Yukon same day. alignment and ride of truck is better than factory. superior techs and customer service. Tons on experience at the Camarillo Store.
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July 2023 by Norman L.
Below is my last experience at your Camarillo service center on 7/15/23:"Wow! Go to Big Brand for a simple oil change. I drive off in the Jeep and you name it..every indicator on the dash is lighting up! Oil light. Check engine light. Jeep wont accelerate...Radio is out too! I go back, they check stuff out again and told me that something is wrong with a sensor under the manifold and it would be $700.00 to fix the problem. Nothing was wrong when I came in! I'll never go there again!UPDATE:I went to see another mechanic on 7/17/23:Update...Well, we'll. Wouldn't you know it. Big Brand Tire installed the wrong oil filter in my jeep. The mechanic, I took my jeep to today, says this is an oil change trick that Big Brand has been known to do. They'll tell you it's something else, charge you $$$, pretend to fix what they tell you the problem is and then install the correct filter. You'll never know! I paid $91.00 for something that Big Brand was gonna charge me $700.00 for.I learned a huge lesson and so glad that I didnt go back. I will NEVER go back to Big Brand Tires!!This has happened to me on my last three visits. I will go in for an oil change and then told that something else of great urgency had to be worked on. Honesty and loyalty to customers is a major selling point for customers. You have dishonest employees. I submitted a review on both Yelp and The BBU warning others about this location. What you do about it is your business just know I have told many many people about BB and they and I will not be giving you our business going forward. We refuse to give our money to crooks!Regards,Norman Lowe
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July 2023 by Laurie H
Found out at 2 pm that I needed new tires. The first place I went told me that they didn’t have any tires in stock for a Prius C and suggested I try Big Brand. Sure enough, I took my car over at 2:30 pm and by 5:30 pm same day, I drove out with 4 tires and fixed alignment! Excellent, courteous service!
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July 2023 by Joe Yingling
Price quoted on the website and actual price was different. I dropped off my truck off at 8:00 and at 10:30 I picked it up. Only 1 person working the counter. Recommend 2! It was busy! I did receive good service and the counter person was friendly and professional.
