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October 2023 by Zarek Parthenopaeus
Went in to get a diagnosis for an oil leak and to get a quote for a clutch master cylinder replacement. They charged me an additional diagnosis fee just to give me a quote. I already knew it was leaking and needed to be replaced. I asked for a quote, not a diagnostic. No place should charge for just a quote. The diagnosis consists of opening the hood and seeing the fluid drip out from the clutch master cylinder and also the puddle of fluid in my carpet. I had already told them about both and that I knew what needed to be done, but they charged me anyway with some B.S line about how they would apply the extra fee to the charges if I got the work done by them.Tldr;They charged EXTRA fee then kept my money hostage unless I came back to have work done by them.
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October 2023 by Elizabeth Nowrasteh
We took our ten year old Lincoln that works fine in for a smog check. $5800 later IT STILL FAILS THE TEST. It is essentially a worthless vehicle now, but they are much richer. We were without it for weeks while they drove it. Do not trust them with smog checks or to help you solve a problem. Only in California would this happen. It's a racket.
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October 2023 by Dash
Took them three days to do an oil and filter change with a brake inspection. The brakes they installed I wouldn’t even put on a bicycle. Gave me my car back covered in oil and dirt!
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September 2023 by Sean Coyne
Bret and team have been incredible to someone new like me, I immediately noticed how they know a lot of their customers by first name basis. They take the time took the time to explain the nature of the problem and didn’t get bothered when I asked follow up questions as the curious customer like I am. They do top quality work and stand by it. I found them via AAA since I’m a member. Highly recommend!!
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September 2023 by KENT JOHNSON
Went to get the AC fluid refilled. They told us to be there at 8am and we will go right in.Over an hour of waiting later, they charge $200 for inspecting the AC unit and it was not even an hour they looked at it.WAY OVER PRICEDService: Transmission
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August 2023 by sandra Sherritt
You guys made my day yesterday, seeing to it that my old beautiful Caddy passed smog. One MORE thing off my mind. The waiting area and the big room was so comfortable and I enjoyed your staff at the front desk. So thanks for your help.
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August 2023 by Cate D.
I really appreciate all the work and accommodation Camarillo Independent did for me. I was visiting Camarillo from 6 hours away and had my check engine light come on. I had to make the 6 hour drive back a day and a half later. They took my car in very last minute and everyone (Brett, John, and Sarah) were so helpful and accommodating to my last minute issue. They fixed the problem and were completely transparent and honest with price, issue, and guidance. I really appreciate all their work and support!
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August 2023 by Ingrid I.
Took car in because it would not start. They said it was the alternator which was replaced as well as an oil change and many other things. They charged me an arm and a leg. A few days later my car would again NOT start and I had to have it towed here. They looked at the car realized they did NOT fix the problem and They CHARGED me again! I needed the issue fixed because I'm a mom with a baby and NEED a car asap. These are the most incompetent people I have ever met. DO NOT go here.
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July 2023 by kiley ann
charged me $900 to replace my fuel pump just for my truck to breakdown in the middle of the road a week later because that was actually not the problem at all. Not to mention, whoever did it, messed up the fuel gauge which makes it now almost impossible to read how much fuel i have.
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July 2023 by Steven Greenheld
Avoid this place. Wouldn’t finish my vehicle diagnosis/inspection unless I paid $300+ to have the o2 sensor replaced? (Mid inspection?) Denied that ridiculous bill and swapped it out myself for $45.
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July 2023 by Marian Duenez
Thank you for fixing my break lights, on a Fri., almost noon. Needed my car for the weekend. Your office staff always helpful and professional.
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June 2023 by John Valdez
John at camarillo Independent was awesome and we will be definitely taking our cars back for service!
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May 2023 by chris
I decided to try this place because Triple A was running a promotion ($65 for an oil change, 40 point inspection, and tire rotation).I dropped my car off and right away I could tell that the front desk was not welcoming. The log-in process seemed to take forever and there was no sense of urgency. This wasn’t too big of a deal, but what ultimately led me to review them so negatively was one inexcusable and bad policy.I purchased a package that explicitly includes a 40 point inspection, yet they refused to give me a copy of the inspection in paper, claiming it is ‘not their policy.’I can not imagine a situation in which it is justifiable to have a customer pay for a service and then not give that customer a copy of that info. I paid for an inspection so it shouldn’t be too much to ask to see what they found during the inspection. I completely lost my trust in this establishment at that point.The lack of knowledge from the front desk does not help their case at all. I would have given an additional star if the person at the front was competent in the automotive field, but unfortunately they were not. I do not expect someone working at the front of an automotive shop to be the most friendly or even the most knowledgeable so I don’t fault them for that, but to me it was immediately clear that this individual was working here because a family member owned the business. This is understandable as the economic conditions currently are difficult for a small business and keeping as much money as possible in house makes sense.If I hadn’t asked about the 40 point inspection, no information would have been conveyed to me even though I could see the inspection paper in her hands.Down the street is another auto place. When I went to them for an inspection, they generated 3 pages of notes. Whenever I go to Toyota, I get printouts of the work that was done with their complimentary inspection and oil change. Independent Auto should consider following their lead if they want to retain customers.Another thing I do not like is how defensive this company gets in their Google reviews. It’s not a good look especially when you won’t even hand over inspection notes that a customer PAID for. This place needs to review and tweak their policies. I will not be going back and I will not recommend this place.Service: Oil change
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May 2023 by Mikayla Besket
Great place to take your car. They're friendly, honest, and professional. They're totally transparent when it comes to pricing. They fixed my car so it'd pass smog, got it smogged, and did all the necessary paperwork before I got it back. This is where I take my car for all of its maintenance now. Bring your car here!
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April 2023 by Chuck H.
Fast, efficient service. I was extremely pleased. The smog check was completed in less than an hour. Highly recommend Camarillo Independent Auto Repair.
