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October 2023 by Eileen Miryekta
The staff is excellent, very knowledgeable, pleasant, and helpful.
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March 2023 by Sam Serna
Super grateful for Heather in the Pharmacy! I am thankful she was there to help save me money on a new prescription that I had never tried before. Definitely recommend this pharmacy and the people working in the back.
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September 2022 by Ruben Gomez
Had to pick up medication for my terrible intestinal pain. I go in and they tell me to they’ll call me in 20 minutes so I wait in my car for 20 minutes and when I get no i call I go in and they tell me they’re closed and when I explain why I’m there they ignore me and say that they’re closed. Now i have to deal with pain that could get much worse
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July 2022 by Mark Varnum
I have been on the phone 5 times in ghe last two days on hold. Impossible to get a prescription refilled. Impossible to speak to a person. The robot sucs. Try some new tech. Maybe Salesforce
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January 2020 by Helen C.
CVS pharmacy disappoints year after year! I first let them text me when the medicine was ready but they continued to text a hundred times! I switched the contact number to my landline and now they leave a hundred voice messages! When trying to reach them by telephone to ask if the medicine is still on the shelf, THEY NEVER ANSWER THE PHONE! Who has time to wait on hold for 30 minutes?! Does CVS really not have enough money to hire more workers? I don't get it! I wish there was another pharmacy to go to but I fear they are all the same. I will say that Irma works hard and tries to provide good customer service. The bottom line is CVS PHARMACY NEED TO HIRE MORE HELP!
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July 2019 by Peter M.
Their automated system is soooo annoying. They keep bugging you to approve so they can get refill from your Drs and sell medications to you. Not professional:(
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July 2019 by Carl J.
Very poorly managed. Called for a specific pharmacy item, was put on hold for literally 22 minutes - I counted. A new telephone system or policy needs to be implemented. Use this CVS branch at your own risk, and never, ever if you have a situation requiring immediate assistance.
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June 2019 by Stephen L.
The main manager at this location is a gentleman named Todd. I simply don't know how to say how wonderful he is. I'll just tell our story. My wife fell sick in 2018, and at the time we lived in Camarillo. The onset of her illness was unexpected and catastrophic. She went from "vibrant and full of life" one day, to the literal next day being confined to a chair or bed. She suffered a perpetual allergic reaction to nearly everything she ate, drank, or touched. The allergic reaction never stopped, for months. We didn't know what was going on at the time, but she was eventually diagnosed by UCLA doctors with a rare condition called Mast Cell Activation Syndrome (MCAS). Seems like someone is born with and carries it without knowing until a "flare up" happens. My wife's flare was a full crash which resulted in a litany of medical problems. She suffered for months prior to a diagnosis, seeing specialist after specialist while the mysterious problem kept her hovering just one bad reaction away from death by anaphylactic asphyxiation. Among the most severe of her new problems, however, was that drinking water, plain old water, kicked her body's immune system into "murderous self-annihilation" mode. A consequence of this was that there were very few things her body would accept for hydration without trying to kill her. Pedialyte happened to be something she could drink. So we started trying all different flavors. But then she'd react to the food dyes, or the artificial flavors. So ultimately it was down to plain electrolytes: clear and "flavorless" (which I put in quotes because without flavoring, it's like drinking bottled human sweat). But at least it kept her hydrated, and her body didn't react to it. Then we discovered, on a whim, this little thing. It's a CVS-brand organic adult electrolyte with a lemon-berry flavor, and her body didn't react to it. Now this stuff isn't exactly liquid ambrosia, but compared to sweat-flavored hydration, it was a godsend. She was drinking 3-4 liters of electrolytes a day and, once she tried this organic lemon berry stuff, it was all she wanted. I wasn't about to deny her the one thing she could reliably and safely drink that didn't taste like my post-workout tee-shirt. But there was a problem with supply. You see, a typical CVS stocks 4 of these 1-liter bottles per week. And I needed 6-7 times that number for my wife. We are privileged, and the cost was irrelevant compared to the value they had for her while she was sick, so at first I was going to every CVS in Camarillo, Newbury Park, Thousand Oaks, to get the number I needed for her. It was inconvenient, but no big deal. Soon, though, it became clear we were using more than the collective CVSs in the area stocked. One day I asked the manager at another CVS, not this one on Arneil, if he could special-order some extra for me. He said sure. And then he never got more than normal. I asked managers at a few other stores, thinking surely one of them could manage it. But an increased supply never came to Ventura County CVSs. After a few weeks of this, and a month learning the truck-delivery dates of all the stores in the area, I finally asked that first manager what the deal was, why he kept saying he was ordering some, but he never got more than the usual amount. He blah-blah-blahed at me pointlessly, which I took as a cue that he had no f'n clue and didn't particularly care. Around this time, Todd became the manager at the Arneil location. As far as he was concerned, I came out of left field one day when I pulled him aside and bitterly complained about this. I demanded that he explain why this would be happening, to help me find a way to correct it. I wasn't mad at him; I was mad at every other manager who blew me off, mad at whatever failure of systems/processes made it hard for store managers to special-order things. Todd apologized, agreed
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May 2019 by Kaylie C.
This review is strictly for the pharmacy staff: The pharmacists are fabulous to work with! Lee - who I believe is a recent addition to the team - and Chris Khoury are incredibly helpful and make potentially difficult situations a total breeze! And shout out to the best pharmacy tech - Heather!! She is always a sweetheart and goes above and beyond to help not just me, but all customers, in every scenario. On the other hand, the remainder of the pharmacy staff is SO miserable, and their faces and energy don't hide it. It's like their goal is to make every transaction as difficult as possible. To preface my experiences at this pharmacy over the past 3 years, I have been blessed (LOL) with A LOT of health issues for my age, and it's something I am FULLY aware of - but not something I'm particulary ecstatic about.. On one of my most recent visits, a newer male tech commented "You're too young to be on all of this." ... Gee, thanks sir! What an insightful observation and tactful comment! I'll have you know that I'm absolutely thrilled with the situation I've been dealt.. phhhh... Another older female staff member with whom I've had multiple unpleasant experiences both in person and over the phone just told me "You shouldn't need your refill already." Like she lives in my body and knows when I need refills of my prescriptions... ?? If my doctor authorizes refills, why should it matter? Previously, she shouted to the never-ending, growing line behind me that my (name of medication) was not ready yet. So much respect for me and my privacy.. sike! I'm not sure how the medications I take and when I need them refilled or picked up personally affects the pharmacy techs and their daily lives, but it truly seems like they lose sleep at night over following my doctor's orders. All of this commentary is just to say: BEWARE! Make sure you visit this pharmacy with time to spare and a patient attitude.
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April 2019 by Chris N.
The checker that had a name tag with a name Evan but my receipt said Daniel was extremely rude and acted like I was a pest and didn't want to check me out. Why work in customer service if you can't be polite or bothered by customers.
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April 2019 by Carrie W.
I have been coming here for years and I ALWAYS receive the BEST customer service with a smile from Tami. I come in often and unfortunately do not see her as often as I'd like to. There is one girl there that never even smiles and it's just not the same. Kudos to Tami for always being up and positive and making my day....even after waiting in a LONG line!
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April 2019 by Erick B.
I've been coming to CVS pharmacy since back when they were longs drugstore. I love the people that work there, that and it's close proximity to Vons grocery store next-door is probably the only reason I still here. My problem is with whoever designed and maintains their prescription system, the computerized one. I'm constantly having to deal with prescriptions being filled when I don't need them to be filled. Most recently, on a Saturday I will send a text message asking if I wanted to have two prescriptions refilled. I answered "no". Sunday a pharmacy tech called me personally, asking if I wanted to have those two prescriptions refilled. I said "no". Monday (today) I get a text message saying that my prescription was refilled. I thought "great" because I was expecting another one to refill. But it wasn't the one I needed to refill that was the ready, it was the two that I did not want filled. Back in December, at the beginning of the month, I picked up a prescription that somehow did not get cleared from the system. For some reason the pharmacy techs nor can the manager do anything to clear that prescription out of the system. Every month when I go in there for picking up prescriptions at the pharmacy, tech scratch their heads looking for the one that supposedly is filled but was already picked up two months ago. Seriously, they really need to fix their mess. Toss the old system and put in a new one. Something. I wouldn't be writing this if it didn't happen so often, this is today is just the straw that broke the camels back.
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February 2019 by Annette A.
Omg the horrible Asian pharmacists is a b***** She is slow and rude and all she did was complain about everyone's medications. Looks like they are short staff but that gives her no right to complain about patients and the medications. She is one horrible person. Last time I come here to pick up my mother medicine!
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February 2019 by Jane G.
Thank goodness for CVS because they make Walgreens look really good. My hubby does CVS and I do Walgreens and anytime I need to pick up for him I am thankful for Walgreens. I'd go into more detail but if you've been there and if it can happen it does. It's never an easy or quick pick up. Not to mention that they will be out of something so I have to go through it twice as then transfer the order and bla bla bla.... I'm doing this as I stand in front of the counter waiting 40 minutes for cough syrup that I was told would take 15 minutes... really? Miss you Walgreens.
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December 2018 by The Angry E.
I want to like this pharmacy, I really do. They don't sell cigarettes, they take a stand on advertising realistic looking women. What's not to like? How about being placed on hold for over 16 minutes! Of course, I was going to hang up after 5 minutes, but hey, I'm driving and I decide I want to see how long they will actually put me on hold. Unfortunately, I reached my destination and got bored with timing them. Please see photo showing the Arneil number and the time spent on the phone call.