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November 2023 by Stacy Cabría
extremely rude customer service. I wanted to make a return on a purchase I had made in less than 24 hours. The sales associate didn't even bother looking at the receipt and refused to accept a return because there was a tiny scuff on the boots I hadn't worn because they did not fit. Gave me the worst attitude and didn't bother to hear me out and stated i "Go to Oxnard to make a return maybe they'll say yes there" will be returning to speak to the manager. Thousand Oaks happily accepted my return (:
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October 2023 by David L.
Went shopping today and this was our first visit to this location. It's a nice store and appeared to be clean. However, we didn't really feel like the store was a true outlet. We did find a few things that my girl liked. Unfortunately, they didn't have her size. Two gentlemen employees were very helpful. Specifically, Alejandro went out of his way to check stock in a neighboring store. He made two separate calls and had our items placed on hold for us. Overall, it was a great experience!
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March 2023 by Ana C.
This was a pleasant experience compared to the Oxnard store. Diane was so friendly and helpful processing my return. I also spoke to Alisa over the phone the prior evening and she was also very professional and communicative. Both young ladies have excellent customer service skills and the Oxnard staff could learn alot from them. After my nasty experience at the Oxnard store I'd decided I would never shop at Forever 21 again but instead I will drive out of my way to the Camarillo location where they know how to treat people with respect and courtesy.
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January 2022 by Fabian B
Not too much selection, organize place tho
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August 2021 by Krystle C.
I love shopping here but whenever I go it's about one hour until they close. They will close their doors 15-20 minutes early and not let anyone enter even to grab something fast. They close early every time I'm there. It's so frustrating. Especially when they have an early 7pm closing as it is. Some people get off work and can't make it in right away. I think they should close on time and not push everyone out earlier. They won't let you try on anything over your clothes either. The workers seem annoyed every time I try to ask questions. I just wish they would enjoy working and help out customers instead of being annoyed all the time.
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July 2021 by charles cookie
They have a great selection of clothes and sales items, but the staff is very rude. Several employees walking around pretending to be busy, but they said the fitting rooms will be closed because one employee is going on lunch. When i asked to go in a few people were already trying on clothes, but I was told it was closed. I understand being understaffed, but they wouldn't even give a time when the fitting rooms would open again. Employees at the register also have an attitude for no reason.
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June 2021 by my laptop
Omg, the service! Don't get me started. Every single time I have gone to check out, the workers act like I'm not there. They chat among themselves, look at their phones, there was even one time a worker's friend came in and she talked to her for about 5 minutes till I eventually decided to leave because they do not care what so ever.There's no staff on the floor and it's always very very messy. It has a nice selection though and a pretty big part of the store is dedicated to sale items (although they're mostly all ugly).
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June 2021 by Abby Muniz
Refusing to help out customers for not wearing a mask!!!!
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June 2021 by Marcia Kirby
I took my 16 year old granddaughter to by her birthday gift. She picked out 2 dresses and a top. Since we could not try it on in the store, when we got home we found it was too small. In addition there were several smalle dots on the dress which could not be seen in the store. I attempted to take it back the next day. The clerk was quite rude and would not make an exchange stating they do not take back damaged goods. I explained that I did not damage the dress it was sold that way. She just said it was policy and accused me of damaging the dress ! This is a policy which is unacceptable. I will NEVER shop at Forever 21 nor will my family! I have never been treated so shabbily and with such disrespect.
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May 2021 by Jane F.
On Sunday 05/23 went in with my three daughters to look for a white sweater that would go with a dress to help cover my daughters shoulders as per the school dress code. The employees Henry and Yami were so so helpful. Even with a very long line and what I'm assuming were technical difficulties at check out they were so patient and helpful. They helped me find exactly what my daughter was looking for. Great Service
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April 2021 by Shannon
Great place. Friendly staff.
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April 2021 by Jessica Hurd
Understaffed for sure but still a good store with friendly employees ?
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January 2021 by Guillermo Lopez
Great selection and cute stuff my daughter's loved it.
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December 2020 by Janice Melone
Great selection of clothing and clean and neat store
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October 2020 by Griselda P.
Very rude employees ..... and the manager even worst, makes sense why all the employees are rude. The store was semi clean which was a miracle, if you have ever been to a for ever 21 you know what I'm talking about.
