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November 2023 by Alex P.
So I'm not one to get anyone fired or slender anyone. Mind you, I've used this company numerous times, on all of my cars. I actually gave Corey and Mtn View an awesome review last time!Well warning all!!! New manager was cool and helpful but last time I drop my car off for oils change inSept! I had an odd occurrence. One of the older technicians was outside in parking lot yelling and cussing to himself and threatening to himself. "If they want to F w me!" "Well they are going to see F'd with means!"So I informed Mike Mgr. I told, "yeah one of your guys is having a bad day out there?!?" He told, me he always talks to himself, but is one of our best technicians especially w electrical. Oh okay!!! Needless to say, it was a little alarming but I waited for my ride on the sidewalk near the road and could still hear him shouting! But I left my car because we were leaving to LV and I needed oil change done.Well later that day get a call from Mike. That I need water pump and belt change, so like I said, we're going to LV and didn't want any problems on the long drive. So $1000 later! Then half on my way to Vegas engine light went on!!!SMH. Luckily, made it back home. Took it in and they couldn't find anything wrong.Now few month later, got my car in mechanic we trust. Light still on and the car sometimes would act up when turning on. Like it didn't want to turn over. Well.... Guess my oil was NEVER changed! Because I had changed Late September and it shouldn't look dark and old. And God only knows what else might of not been done. Or not done to it! I didn't have problems w it before and it ran good. Just makes me angry that I went in for routine service , left paying for more genuinely thinking I was in good hands. And it makes me feel taken advantage of! Well just be careful, ask for the parts being replaced and look at reviews for warnings. I left feeling uneasy, bc the guy might of been having a bad MH day, but more praying he didn't take it out on my car! My car is still in the mechanic shop and I had to get another oil change! And waiting to see if my pump and belt were even replaced or not?I definitely will not be returning to this place!
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September 2023 by Alexandra G.
I went in to get my tire checked, and from the moment I walked in I just felt so comfortable. Mike is the best person I've had help me out with my car, makes everyone feel comfortable with his energy and help. im definitely going to keep going back whenever I need any future car service
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September 2023 by enmocean
Horrible service. Manager Mike is incompetent. This location used to be good but not enough staff now to provide good service and they simply will lie to you about what’s they have done to the car. Really bad experience here. Unfortunately I do not recommend going here any longer. I have them multiple chances to make things right and I caught them lying to me multiple times.
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September 2023 by William H.
So sorry to report this business has lost me as a customer. I have used them numerous times to service my vehicles over the past five years, but their new manager has made it necessary for me to never step foot in their place again. What was supposed to be a routine oil change turned into a fiasco. This was all because of the manager, parentheses (I think his name was Mike). The bottom line is, I was overcharged, tires were not rotated, as promised, and the timeframe when it was to be completed, was not adhere to. The worst part of it was that the manager would take my responsibility and was a complete jerk about it, trying to lecture me about bringing my car in is similar to going to a doctors office and sometimes you just have to wait. He was a complete idiot, and said he was put in place as a manager because the last manager was not doing a good job. I never had a problem with the previous manager. I had to call the corporate office to get them involved in the situation, but for the mere fact that this guy is a jerk, I'll never go back. if not for the help from an employee that came from their Thousand Oaks office, the situation might've been worse. Too much oil was put in my vehicle, and they had to take some out. The Thousand Oaks employee fix the overcharged bill, but overall the experience was not worth the hassle and the stress. Stay away from this place as long as this Mike guy is the manager.
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September 2023 by Ahmad Dunn
Got a nail in my tire and figured I would take my deflated tire here to get it patched (since this place was close to the house). Literally went here on a whim, and honestly glad I did. All of the workers there were pretty cool, Mike at the front counter really helped me out. I dropped my tire off and when I came back a few hours later they even mounted it for me. Know where I am getting my next set of tires from. Thanks again!
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September 2023 by Renegade Pyro
I went to get my tires and brakes changed, it took a long time for the guy that was working on my car to finish but he did a good job, and since I was there kinda long they paid for my lunch and even lowered the total of the work on my car. Overall, not a bad experience because I’m a very patient person.
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August 2023 by Edward Rick
Best customer service, easy to work with. The employers are very helpful and the management rocks. I will definitely be coming back!!!Thanks again RebeccaVolkswagen CC
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August 2023 by Elena Lemus
This was the only tire place open on a Sunday when I urgently needed my tire replaced. They have great customer service and I’ve remained a loyal customer for close to 10 years.
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August 2023 by Elyse A.
When I noticed one of my tires was low on air I stopped in to get a look to see what the issue was. Mike was super helpful getting my car in right away and Josh quickly identified a nail in my new wheel! They patched it up within the hour and sent me on my way! Would absolutely recommend!
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July 2023 by James White
Josh was Awesome!! Great Fast service and exceptionally clean and warm service shop. Great prices and helpful in every aspect.
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June 2023 by Samantha Evans
Excellent customer service. Thanks Tony and your crew!
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April 2023 by Aaron H.
Tony the manager was really great at advising me of my vehicle needs. He went beyond our contract agreement and changed out a few lights for me. Thanks!
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March 2023 by Connie S.
Came here today with engine light on. Couldn't change oil but helped with my issue, Tony was fantastic, thank you!
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January 2023 by Peter K.
The dreaded check engine light was on on the Toyota. Indicated the battery charge was low. This was odd since we replaced the battery two months ago. Upon further diagnosis I checked the charging for the alternator and discovered it was failing. I wasn't into changing an alternator so we took it down to Mountain View tire & Auto repair on Saturday afternoon at 1 PM. Thinking they wouldn't be able to get to it until Monday. We were prepared to leave it. Also, I didn't think Parts would be available right away. Amazingly, Antonio called and said it was done and ready to go at 5:30 PM. This is why you take your vehicle to a professional and reputable Service center. It may cost you a little bit more but it gets done correctly and the work is guaranteed.
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November 2022 by Jeanne R.
So this branch of the chain, Mountain View Tire, is extremely reliable. The front staff is open to walk-ins. I walked in with issues (tire pressure warning, engine light on, oil change, and then there was the windshield washer problem). I know they're all little things - but knowing that I'm going to get an honest appraisal, and fast service, means everything.
