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February 2024 by Clarice N.
Yesterday very early I came in to ask about some treats for my 40lb mutt puppy. I was greeted as soon as I came inside by a young woman with black leggings and a petropolis shirt on- this felt very normal walking into this establishment in which I had heard about from one of my close friends so I decided to check it out. I asked the girl behind the counter for treat recommendations and she offered me many varieties such as single ingredient treats, cracker treats, and animal part treats like cow ears and rabbits feet. I was hesitant about the animal parts until the employee explained to me they were humanely sourced and they weren't going around killing bunnies. Any who, the young lady offered me assistance the entire 20 minutes I was there, I ended up buying some treats and some dog food for my dear Lucas to try. I want to say I don't try out new establishments very often, I was recommended this store by a woman in my book club and she said it was a great place to get affordable, high quality food and treats for your pets! I would also like to note that the inside of the store looks very electric, bright colors with a retro feel (it stands out from other businesses for its unique touch and incredible customer service). I came in to the store at 9:53am yesterday , their hours say they open at 10am so when I asked the girl behind the counter why they were open early she said she had gotten there at 9:40ish and was already done so there was no reason not to open the door for their valued customers to get out of the Saturday morning cold air. I'm pretty old standing at almost 60 years old with arthritis. When the girl behind the counter was done checking ringing my stuff up she offered to carry it out to my car for me too! I was so enchanted by the kindness and helpfulness I was met with while shopping at Petropolis. The girl who helped me, her name is Siena and she is the most darling girl! if you're ever in the Camarillo area and need a great place to get high quality food and treats for your animals, petropolis is the place to be! i will be visiting again very soon!
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January 2024 by Adrianne S.
I was just in there looking for cat stuff which by the way they have very very little and I walked by there, small grooming room as a gray and white Labradoodle was getting groomed, and the groomer was scolding the dog for making a face and tapped the dog in the face to make it stop and kept telling the dog to hey stop hey stop hey stop I'll get you a muzzle I'm not afraidI would not recommend getting your dog groomed here
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January 2024 by Mary E.
I came here awhile ago and had an amazing experience with an older woman who worked here. She was really great, greeted me right away, asked about my pets, helped pick out or suggest products and sent me home with samples. She just made the whole thing an experience and really fun. So a couple years later I have some new pets and wanted to get them a little toy or treat and remembering this experience decided to make a 45 minute drive over here on my day off. I walk in and the cashier is on her phone...doesn't even bother to look up. A little bit later she asks if I need help begrudgingly while still on her phone. I say I'm just looking and continue browsing. After a little bit longer I ask a few questions while I'm walking around, I specifically say I'm looking for a small toy or treat for my large breed puppies and since we have lots of stuff at home already and they chew through things quickly I'm not looking to spend a lot. I also mention I have 2 of these dogs lol and the first 2 products she suggests are over $35.....that's almost $100 for a "little treat" for my dogs. I get they need the money but that's also why I took the time out of my day to drive farther to give my money to a small business vs petco. After that she gave a couple more suggestions with follow up comments suggesting my dogs may not like the products which was off putting. I was extremely disappointed with this customer service considering I made the drive here just for that experience. I would have had no problem spending the $100 there if she had suggested products I was actually looking for and didn't act like my walking in to shop at their business put a damper on her entire day. Needless to say I doubt I'll be making the drive out here again and if you were thinking about doing the same I'd advise you reconsider.
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September 2023 by S K.
We love this place and is the only place to buy many of the food items that we buy for our dogs. The owner (Shawna) and her staff are always super helpful and friendly. If we need anything they order it for us. The prices are good and store is always super neat and clean. I wouldn't know what to do if it wasn't for Petropolis. Thank you.
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July 2023 by L L.
I can't even tell you how sweet and nice the girl working the counter here was! As soon as I entered, she offered my baby a treat and gave her some loving which made her feel welcomed in. I love when true animal lovers work at pet stores. They had lots of cool, unusual treats and interesting healthy freezer items like JuJu organic fresh greens. She offered my baby treats and pets and gave my girl a nice time so that meant a lot. I bought some canned salmon food she is loving for $2. This was a clean and well organized little family owned store. It's nice to have that intimate pet store feeling that has local places foods versus the huge mega ones. She recommended I try to go to the Purrmaid cat cafe in the same lot having my friend watch my pet and that was a great recommendation as well! Good, easy parking lot as well next to some nice parks!
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June 2023 by Gabe Carson
The staff were very helpful. They have a nice variety of enrichment toys and treats and my dog enjoyed his lick mat very much! Definitely will visit again
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April 2023 by Betty G.
This is a lovely store but the groomer, Erin, is unprofessional. She didn't show up for our appointment last week. This week we waited outside for 10 minutes after our appointment time. She finally came, walked right past us and I said, "Are you Erin?" She said "yes" and continued to the back of the store. No apology for the week before when she didn't show up, or for being late. I was told she would give me a discount for her "no show" the week before. She charged me $70. And insisted that this price was with the discount and that prices had gone up. Her grooming skills are just ok but she is unprofessional and needs supervision and training. I have gone to the Petropolis groomer since they first started offering the service and have never experienced anything like this. Needless to say, we will not be returning.
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March 2023 by Cory Paul
Great to speak with Sam @petropolis in camarillo. She was very helpful and sweet. I willl continue to shop here when I am taking care of.clients pets in the area.
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February 2023 by jacizw corey
Wonderful, small business, Pet store.
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February 2023 by Sarah V.
Shawna is the most nicest person and she really cares about her customers and their pets. She has a excellent outlook on life and a great attitude. I highly recommend Petropolis because everyone that works their knows the products they are selling and want what is best for your pet.
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January 2023 by Bianca Chung
Fantastic selection of products and a very knowledgeable team. I think they have the best chew toys I’ve ever seen. They focus on supplying good, high quality food products and wellness.
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December 2022 by Nicole R.
You name it, they've got it. If they don't they will special order it for you. Pricing is better than most of the big box pet stores in the area so why not support a small local business? The owner and all of her employees are so sweet and knowledgeable. I 10 out of 10 recommend.
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November 2022 by Wayne Delmonte
Best customer service ever Way to go Shawna
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September 2022 by Anne Zimmerman
I have been coming here for years! The staff are so helpful and very kind, they seem to really care for pets. Shawna is amazing at recommendations, and has so many suggestions and helpful tricks!
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September 2022 by Super Lama
the best service with the most polite employees and friendly owner ☺️
