-
April 2024 by inferno moda
Very rude employees, unprofessional employees, unfair, not helpful at all
-
April 2024 by drainism
VERY VERY RUDE employees, unsafe place , unprofessional , NO PLATINUM NOOOOOOOOOOOOOOOOOOO
-
April 2024 by LaVeneto
If i can i should tell everyone , ZERO STAR, very very bad service and RUDE employee , never recommending to anyone , bad place to take care of your properties
-
March 2024 by John's Plumbing&Rooter
Always come through. Thank you guys
-
December 2023 by sukhwant brar
Very good service and experience.
-
October 2023 by Kevin Degnan
These guys are awesome! Someone had broken into my van at the beach and taken my wallet, key fob, & phone. A friend called AAA for me and Platinum answered the call. Because my van automatically engages the parking brake when put into park and that we couldn't turn the van on, all 4 wheels were locked. Todd is impressively knowledgeable about how to get vehicles out of strange situations safely. He was able to turn the car around in the dirt and safely get it up onto his truck, and then took me the 40ish miles back to my home. He even advised me to take it to the dealer rather than home because the dealer would likely have to reprogram my computer to set up a new key (the only key had been stolen). Todd was very pleasant to ride with and gave me some genuinely useful tips for driving safely and protecting my vehicles. I would absolutely call these guys again!Services: Special vehicle towing
-
October 2023 by Bonnie Vandenberg
They are extremely unkind, dishonest and unprofessional; the overcharge & use the bait and switch, if you have any choice, don't use them. We didn't have a choice because the police called them to tow our son's vehicle when it was rear ended. Be aware and avoid them. They should not have business from our community.Service: Car towing
-
October 2023 by Anna Dimitt
Nice on phone however, it says there's nothing too big or small" well, yes there was. They couldn't tow 32 ft rv. But, were polite
-
September 2023 by Brigitte Campbell
We were leaving on a camping trip towing our trailer when the truck broke down. Thankfully it was still in town, and we called a bunch of places, but they couldn’t tow us with the trailer. Platinum Tow saved the day. Gus was courteous and professional, and got us home in one piece…or two. Lol! Gus is the man!! Thank you!!Service: Special vehicle towing
-
March 2023 by Kaylene Marie
Gus is the man. We had a storage container moved on to our property and needed it to be close to our fence. He took the time to explain the process to me and took pride in his work and got it closer than we even excepted.Thank you Gus ☺️Service: Special vehicle towing
-
February 2023 by Murodjon Abdullaev
These guys helped me when I got stuck on mud with my semi truck. Gus has been really helpful. He’s a real professional thank you guys. Gus you are the best.
-
February 2023 by Jim
Geico sent Platinum when I needed roadside. Todd showed up with a flatbed and was incredibly friendly and helpful in getting my car loaded. I would use their service again if in need.
-
January 2023 by Alex S.
These guys are great. We called them after another tow company that our insurance company called said they couldn't tow our van because we needed a special 28 foot flat bed truck to tow it. We talked to Platinum and at first they didn't think they'd need anything specific, but they did take the time to understand exactly how the van was parked so they could make sure they'd be able to tow the vehicle. They ended up bringing 2 trucks -- one to lift up the back and pull out the van so they could access the front, and a flat bed to actually tow it to the dealer. We totally didn't need a special 28 foot bed for the van-- it fit perfectly on a regular flat bed truck. It did take awhile to get this all sorted out, but all in all, they took great care of us and our van and I'd highly recommend them.
-
January 2023 by Don Young
As an ex tow operator I was a bit concerned on the flatbed drivers knowledge of how to pull up a vehicle with a particular towing problem. He was able to tow the vehicle but the manner in which he did it luckily did not create more damage. I think he figured it was already damaged what more could he have hurt. The job of the operator isn't to do more damage when trying to pull it onto the flatbed especially, when there are more tools at his disposal. The situation is already dire and do not try to add to it. Disappointed in how he did his job especially since I have several years of how to do that same job. I will not name the place I used to work but I will commend on how well I was trained. Also a bit of common sense goes a long way.
-
December 2022 by Alma Escobedo
Worst service, they tried to hold my son's truck, asking for a release from prom CHP when we don't need it. Customer service is the same.. seems like Ladies in there work for free.
