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February 2024 by J. R.
Kris offered excellent customer service regarding my inquiry about purchasing a mattress. Suggested the Botanical Latex Bliss Mattress. I am strongly considering this suggested mattress, and if I do purchase it, I will return to my review with pictures and report my findings.
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February 2024 by Celine Hale
I placed an order for a medium/firm mattress on a Sunday, but quickly realized that I should have ordered a medium. My e-mail for the change was replied to on the same day (even on a Sunday), and the change was made. That’s great business !I am very excited to receive my new mattress !
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February 2024 by Nancy Sacks
very knowledgeable and helpful so I could make a decision
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February 2024 by Suz Theobald
I had an issue of my own doing so I reached out to Customer Service late at night and had a response first thing the next morning. Kathy had resolved my issue promptly and communicated that to me so I didn't have to worry any longer. Thank you, Kathy!
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February 2024 by Mark Passmore
Maria provided very good customer service! The issues I was having were related to a partner of PlushBeds, therefore Maria did not have the authority or control to ‘fix’ my problem. However, she was always quick to respond, provide status updates, and demonstrated that she really cared about what I was going through. Genuine caring and compassion goes along way in providing positive relations with customers.
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January 2024 by Mara P
kris was very helpful and kind!
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January 2024 by Anna Lewis
Our new mattress is so comfortable. I recently had back surgery and the Plush Beds mattress along with the adjustable base has been a blessing as I recover.We had some delays in shipping and then damage during the shipping process, but Maria from customer service went above and beyond to make it up to us and get everything sorted. Thank you!Highly recommend!
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January 2024 by Joshua Kelley
Brought a kids mattress kept it for 90 days. The company had a 100 day Kinsey back guarantee. I called to return the mattress they told me it would be 175.00 shipping fee and they would send someone to pick it up. Once the guy arrived to pick it up he informed us that he did not work for this company but they give him the mattress to resale as you can not return and resale a mattress. This guy was local and not a part of the company l. The company essentially lied about the shipping fee as a 3rd party sells them local and then they have to pay them another cut of that profit. The bed caused my kid a lot of back issues. We thought he was over reacting but after my wife and I took turns sleeping on it wile both woke up with back pain. I would highly recommend going with another mattress as I have talked to several other people who had the same issue. Now if you want a stiff mattress then this is the company for you. Beware the money back guarantee is not 100% and you will lose money on it.
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January 2024 by Liz Mon
Mike provided outstanding customer service and answered all of my questions with a positive attitude.
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January 2024 by A B
1/2/24 I chatted with Kris from Customer Service, very quickly had the answers to all my questions and placed an order. First contact with company very positive, will return.
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January 2024 by Brenna Randolph
Helpful customer service
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January 2024 by Craig Henslin
The customer service was excellent. There was a mistake in order and all it took was a quick email to them and the corrected it promptly. Couldn't ask for better customer service.
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January 2024 by James “Doc” Clark
This response is addressed to the ladies that answer the phones. I wish to express my gratitude to the young ladies who man your phone lines, who have helped me while I purchased one of your mattresses and adjustable frames.The first lady was Mary and she sent me an email with necessary info I missed, in order to help straighten out info for me.The second young lady was Marie. Who answered all of my questions. Sir or ma'am, thank you very much for your training and your support of these ladies, I will be doing business with you in the future based on their attitudes and their helpfulness. They deserve an attaboy or raise.You're truly, Dr. James M Clark DC.
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January 2024 by Paula Womeldorf
Easy to order, convenient and friendly customer service. Looking forward to receiving our new bed!
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January 2024 by Susan Allgrove
Extremely helpful support from Kathy!My mattress feels like sleeping on a soft cloud. No regrets purchase.
