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September 2025 by Nicole Gonzales
Great service, facility and staff. Awesome service. Would use this place again.
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May 2025 by Shane
A well run professional facility with down home mom and pop personal care flavor. Brianna and Johnny are awesome. Good peeps, good storage. It's imperative that we maintain the human element in today's corporate structuring and these guys are doing there part. Bravo!
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April 2023 by Carolyn W.
I rarely leave reviews but I felt compelled to do so regarding this business. When I initially came in a few months ago and had a ton of questions since I had never rented a storage unit before I dealt with Justin and he was extremely helpful and answered all of my questions. I went in today to downsize the unit that I previously rented due to selling some of the items and not needing as much space. Today I dealt with Jonathan. He was also just as helpful and courteous. Even more so he helped me move my heavy furniture from the larger unit to the small unit as the person that was supposed to help me didn't show up. I am very happy with how professional yet caring they are and I highly recommend this business to anyone looking for storage space.
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March 2023 by Lisa Young
Johnathan and Justin are terrific. Plus they have a clean out for tenants. Great service with a smile and kindness.
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December 2022 by Eddie A.
I was assisting an associate today and made the error of misplacing critical documents that needed to be reviewed and processed. I asked the assistant property manager Jonathan for help and he gladly obliged. Instead of driving to the nearest copy center to print a new set of documents, Jonathan allowed me to use his computer instead. This saved me valuable time, not to mention credibility! I wanted Jonathan to know how much I appreciated his kindness. A solid employee like Jonathan is a reflection of a solid company.
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October 2022 by T H.
We rented a storage facility from them for 4 months. We paid monthly by check and when we were finished with the unit we closed our account. Four months after we terminated our business agreement ACH debits began to appear on our checking account. We NEVER authorized ACH debits - we paid by check monthly. Someone in their company took our bank information off of our checks and began taking debits from our account long after we terminated our contract with them. We reported the unauthorized charges to the local business office in August. They said that they would escalate it to their corporate offices for resolution. We have continually checked back with the local office and I know they are trying, but their corporate offices have continued to make these fraudulent and unauthorized debits from my back account - two as recent as 10 days ago.We had to close our banking account and re-register all of our authorized automatic transactions. This company is terrible and potential customers need to know what they are getting into if they choose to do business with this corrupt operation!
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October 2022 by Jeff Hahne
While the storage part of the business is fine. The accounting is prone to identity theft. Never give them anything but cash. They misuse checking information and when notified of the error will not refund.
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October 2022 by Stephanie R
Great customer service from Jerry & Jonathan! So helpful and kind. Thank you so much.
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April 2022 by Josh M.
I rented a very small 5 x 10 storage unit and was paying $105 a month for it (already pretty pricey for that amount of space but somewhat reasonable given the location) until they recently decided to up the rent to $140 for that tiny amount of space. I told them I was getting out and cancelling my unit. Then they proceeded to over charge my account by $141.00 so I paid $246.00 last month for a 5 x 10 unit. When I called to find out what happened, no one had a clue and told me they would have to call corporate and find out and then corporate would have to cut me a check because they don't keep any money on site. They told me they would handle it asap and call me with the details. Three days later I called back to find out what the status was and spoke to Jerry the manager. He informed me that there was an error with the recent price change and I was charged my old price as well as the new price of the unit (double charged). He had no idea how it happened and told me that he had to send an email to corporate to get a check cut for me but he was "really swamped today". I explained that I had called three days prior and expected someone to reach out to corporate that day or the next and have an answer for me as to when I would get my money back. He told me he had no answer for me, and I am not even sure if he actually emailed corporate or not yet, and not to mention I still have no idea when I am going to get my money back. I asked for a number to call corporate myself and he told me I had to get ahold of Ventura Investment Co. and would not provide me with a phone number. This place is absolutely ridiculous. The prices are insane, the people are completely incompetent and the customer service is horrible. Save your money and the headache and take your business and your stuff somewhere else.
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June 2021 by Jody P.
My friend and I went to Store Safe because she needed a spot for her new camper. The owner, Jerry Howery was extremely helpful. The building and grounds were very clean. Needless to say my friend placed her camper there.
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November 2020 by Cesar Duran
Rude costumer service would not rent from this place.
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August 2020 by Jag Singh
We just moved out of our house and needed "a lot" of storage space, but we weren't sure how much. Jerry and Steve have been incredibly helpful in answering our many questions, and making sure that we were NOT stressed about the move into the storage unit(s); they've really been extremely patient with me and have provided me a ton of information allowing me to make the most informed decisions. Not only are they extremely professional, but they are so friendly -- not just in the beginning either but through and through! They really care about "the people" that their business serves and I think the two of them could easily write a book on what "customer service" means. I also believe that Jerry & Steve have put a ton of effort into re-configuring how to do business during this pandemic. I was very nervous about moving during these trying times, but the communication/paperwork side is EXTREMELY efficient with Store Safe - I practice social distancing and they are more than capable in getting the job done while keeping me comfortable, and this is something that I sincerely appreciate! They treat and care for me like I was their best friend -- it's been a LONG time since ANY company has made me feel this way. And to top it off - their units are not only WELL-SECURED, but also EXTREMELY CLEAN...not sure if the buildings are brand new, but we are LOVING it!!!! Thanks Jerry & Steve!!
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August 2020 by Jag S.
We just moved out of our house and needed "a lot" of storage space, but we weren't sure how much. Jerry and Steve have been incredibly helpful in answering our many questions, and making sure that we were NOT stressed about the move into the storage units; they've really been extremely patient with me and have provided me a ton of information allowing me to make the most informed decisions. Not only are they extremely professional, but they are so friendly -- not just in the beginning either but through and through! They really care about "the people" that their business serves and I think the two of them could easily write a book on what "customer service" means. I also believe that Jerry & Steve have put a ton of effort into re-configuring how to do business during this pandemic. I was very nervous about moving during these trying times, but the communication/paperwork side is EXTREMELY efficient with Store Safe - I practice social distancing and they are more than capable in getting the job done while keeping me comfortable, and this is something that I sincerely appreciate! They treat and care for me like I was their best friend -- it's been a LONG time since ANY company has made me feel this way. And to top it off - their units are not only WELL-SECURED, but also EXTREMELY CLEAN...not sure if the buildings are brand new, but we are LOVING it!!!! Thanks Jerry & Steve!!
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June 2020 by Mr Brown
They are really nice people and the place is very secure.
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March 2020 by Brent B.
I did my homework and I'm so happy I chose here above the others in town! Super clean, beautiful facilities, very secure and fair priced. I can't say enough great things about Jerry and Steve. All of my interactions with them show the top notch customer service they live by. I highly recommend Store Safe.
