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November 2023 by Gary G.
I give this joint one star only because there's no option for zero stars. Watch out for outdated, close out merchandise at this outlet store in Camarillo. Aside from the questionable "discount" merchandise, it seems the only requirement for hiring staff is that candidates must demonstrate proficiency in rudeness. Save yourself a visit ... it's not worth the aggravation.
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September 2023 by D K.
I want to preface this post by stating that I am a frequent shopper of the Cosmetics Company Store. I've frequented several locations especially in Orange county and LA county. I decided to visit this store since I was traveling to Ventura County for Labor Day Weekend. I have generally positive experiences at other locations, however my visit to this store was disappointing. Initially, I was greeted by a couple of associates that asked if I needed help. However, things took a turn shortly thereafter. I was looking at the the Tom Ford makeup section and wanted to try some concealer testers. I moved to find a mirror close by in the adjacent bay, and I was immediately reprimanded by an associate named Michelle. The tone and inflection in her voice was very off putting and accusatory and I was met with immediate reproach. I informed her I was simply looking for a mirror and I was told that the testers needed to stay in the same area. Mind you, I was merely standing about 10 feet away from the Tom Ford display. The store was crowded and it was the closest mirror in my view that was not occupied. I would understand if I took the testers and went clearly across to the other side of the store or a third or fourth bay over, but that wasn't the case. I have NEVER had any associate at any of the locations I've frequented reprimand me about where I need to stay to try on a tester. I decided not to purchase the concealers after all and the manager I spoke to also didn't make things right. It's unfortunate that this incident put a damper on an otherwise overall positive shopping experience at the outlets in Camarillo.
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August 2023 by GULER SOYSAL
Very bad experience. Store assistant helped me to find a conditioner because I decided to buy a big size of Aveda shampoo and needed small size of conditioner. Finally I came home with 2 conditioner one is Aveda, the other one is Bumble and Bumble brand. And the asistant didn’t warn me. I called to ask for exchanging the Aveda conditioner to shampoo but they said that this is final sale and didn’t accept to change.
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May 2023 by Maximiliano Fernandez
Excelente servicio de Alexis, she was super gentle with us? love it!
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May 2023 by Lily Udomsrianan
Love this place. Very helpful stuff and great price
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April 2023 by Kelthy L.
Amazing service! The workers were very friendly and nice and I definitely recommend. Def check it out.
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April 2023 by Jenny L.
Good price we liked the water lauded eye cream duo. It was 75 off. They had many brands for a lot cheaper than other stores
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April 2023 by Sonia H.
I have been shopping here for many years! they always have great deals on well known brands. Can't beat these prices and they have great customer service!!
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April 2023 by monet ritter
Very rude staff. Will never shop the Camarillo store again. Just came back from visiting the Las Vegas store, completely different experience, curious knowledgeable, respectful.
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April 2023 by Bella V.
Was my first time going today, i was at the outlets and i needed a new powder so I figured might as well go check them out and see the discounts after all it is an OUTLET, some of that stuff was not any cheaper than at sephora or nordstroms. Tom ford make up was regular price for the most part. I get a far better deal during sephora's sale. The girl at the register was really nice the rest of the employees however did not say a word when we walked in, although once they noticed my mother and i were looking to purchase quite a few products (not because they were cheap simply because it was the convenience of needing them and being there already) they gave us a basket. Maybe when they have sale's it's worth it? Idk didn't seem worth it to me.
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February 2023 by kaung myat thu
I been there more then 8 times since 2021 and maybe 20 times more by phone order.There was only 1 associate with good attitude ,handy and good knowledge with customer service. Currently I got big issue name with J H, Super rude .Last time I was placed order by phone, and one of foundation was shot so I’ll remind her on the spot and she told me she will fix it and ship to me. couple days later the order arrived my location with perfect condition no damage no open box . and when I open the box Everything is perfect except one of the foundation bottle was missing,i order 5 bottle of foundation . In the receipt it charged five bottle of foundation but physically just fours bottles foundation has arrive. If so, I report to the store and she the one pick the phone and told me she did correctly and don't know why item missing , Even those she try to skip me with busy reason ,she don't have gut for admit her fault and she try to put blame on me.After couple phone conversation ,she will report outsider manager for this issue. It will be take a week from now. oh well, what a great service and excuse!
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February 2023 by Kaung Myat T.
I been there more then 8 times since 2021 and maybe 20 times more by phone order.There was only 1 associate with good attitude ,handy and good knowledge with customer service. Currently I got big issue name with J H, Super rude .Last time I was placed order by phone, and one of foundation was shot so I'll remind her on the spot and she told me she will fix it and ship to me. couple days later the order arrived my location with perfect condition no damage no open box . and when I open the box Everything is perfect except one of the foundation bottle was missing,i order 5 bottle of foundation . In the receipt it charged five bottle of foundation but physically just fours bottles foundation has arrive. If so, I report to the store and she the one pick the phone and told me she did correctly and don't know why item missing , Even those she try to skip me with busy reason ,she don't have gut for admit her fault and she try to put blame on me.After couple phone conversation ,she will report outsider manager for this issue. It will be take a week from now. oh well, what a great service and excuse!
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October 2022 by zirui wang
The most costumer returns store I will suggest you guys to come visit. They provide all kinds cosmatics and makeups with huge discount sometimes even with valuable free gift ! They serve good stuff and if you aren’t local you can call to do send sale just like me !
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October 2022 by Hưng Bùi
Because I’m not living in Cali, so I have to pick up items via phone order. However, the staff truly supported me so well despite for many requirements from me to check the price and items that I would like to order. It might be a great experience for me with the first timepurchasing via phone order
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October 2022 by L X
I love this store!!! I get my Estee Lauder faves at a great discount and free gifts. Plus the salespeople are always super helpful, even for picky customers (like me!). I shop here a dozen times a year.
