-
July 2023 by Carey Smith
I have banked with Unify for 20+ years.No monthly fee accounts are great! A big improvement over the big banks.Unlike a previous reviewer who said that he had trouble setting up a trust account, we have had a trust account there for many years.
-
July 2023 by C Smith
I have banked with Unify for 20+ years.No monthly fee accounts are great! A big improvement over the big banks.Unlike a previous reviewer who said that he had trouble setting up a trust account, we have had a trust account there for many years.
-
June 2023 by Don Young
Particular customer reps are great but downside is they offer no real business benefits and a couple of representatives might have great repertoire with you but don't count on anyone else. Also, limited number of branches doesn't help.
-
December 2021 by Donald P.
Extremely unprofessional managerial decisions causing an unnecessary Horrible experience to no avail after over an hour trying to get a Simple account.I had 3 documents proving who i am but she refused to be fair. We are disabled seniors who needed an account, but never got one. My wife & I have opened many accounts for different purposes with no issues. If we could give a NO STAR, we would. This branch manager really should apologize to us. Do not go here!
-
March 2021 by Julie B.
The Ventura office on Victoria Avenue has the nicest most helpful people working there. But when I went into the Camarillo office to close my HELOC account that took me two years to pay off, I was told I had to pay $150... That's not their fault that's a county charge. I was supposed to get paperwork within a day or two... Over a week later nothing. Then someone from unify calls and said they need another $450 and change for pre-payment penalty. $600 plus to close alone??!
-
February 2021 by Rochelle S.
I opened up accounts with Unify approximately a year ago. Over this period of time I have learned that much of the new account information given to me by inside the branch representatives was incorrect. Unfortunately, I have had to contact customer service for new account clarification often. Recently, I contacted the 877 phone number asking questions in regards to a zero balance transfer from another financial institution. The information I received from the customer service representative was excellent and I proceeded in submitted an application for the transfer. Through communications with the loan department I found out that the rep. once again didn't give me correct information. Not only did I receive BAD information from the customer service representative, the loan department continued to give me inaccurate information about the account I requested. The first time they denied my application because they didn't completely review my application. After a protest on my part to the rejection the loan department reviewed it for a second time and as I expected approved my application. During an actually conversation with the person in the loan department she told me what the actual APR was. When I objected to the APR and repeated what I was originally told by the original rep., the loan department representative said "He tried his best". "Tried his best", what does that mean? Am I dealing with a reputable financial institution or just a credit union with people that lack knowledge about the institution that represent. They don't seem to adequately train their employees. Do they just give them a manual and expect them to comprehend what is written...my experiences makes me believe they don't. I was with another financial institution for 35 years and never had one issue. Credit Unions aren't necessarily the way to go (Unify). I live in the Southern California area, specifically Ventura County.
-
August 2019 by Laura B.
Fantastic Service, drove from Calabasas to replace a compromised atm card, and despite the fact that they were in the midst of cleaning up after water damage. And equipment not working they figured out a way to make me a temporary card! Thank you for making my week much easier!
-
April 2019 by Mila Chavi
They are so helpful and will go out of their way to resolve any issues with your account.
-
April 2019 by Cheri S.
I'm a member of another credit union through my work, my bank is across town. I'm allowed to use the ATM machine at Unify Financial Credit Union. I pulled out $20.00 from the ATM because I owe my daughter $10.00. I took the $20.00 bill in to the lobby to break it to two 10's. They wouldn't break the $20.00 because I'm not a member of that bank. STUPIDEST POLICY EVER!! Not like I was asking them for anything. How hard is it to break a 20 that just came out of their own ATM??
-
March 2019 by Milli Rivezzo
Great financial institution. Personalized banking experience. I have been a member for 30years.
-
January 2018 by smith c
I have had an account there for several years. For the most part, the service has been good. However, they have not been able to set up a new trust account. Local staff does not have authority and HQ staff is confused.
-
November 2017 by GlassTechs
It's not even an active location
-
May 2017 by Seller snatos
just recently opened a bank account there wow couldn't believe that all these years I never understood the purpose of a credit union great idea to become a member of a credit union they have very personalized service and the people are great there a lady who opened up her account made us feel it right at home
