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February 2024 by Yesennia V.
If it wasn't for the online service, we wouldn't use this location at all... the person at self check (Timmy or Tommy) was extremely inattentive. Had to wait for him to finish talking to another employee to assist us. When he did assist I wished it truly was self check because of how bad he smelt. I asked a bag person as we were leaving to speak to a manager. He told us that both people (self check person and other employee with medium length brown hair and beard) we're both the managers. Goodbye Vons!
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November 2023 by Peter S.
BEWARE OF EXPIRED FOOD. This Von's has gotten very bad in the last year about selling food very close to and even past the SELL BY DATE and often past the USE BY date. Check all perishables closely - milk, eggs, meat. Just today I found packaged cooked chicken two days past the use-by date and milk two days past the sell-by date. I've never seen a market this bad in this respect.
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October 2023 by Alyssa B.
WORST VONS IN TOWN. Used to be the best, I've been shopping here for 14+ years but ever since they opened self check out and I've used it when in a rush I've had a specific person CONSTANTLY target me as if I were stealing which has made me late to work on several occasions. Maybe they should only allow 15 items or less if that's the concern. Either way I will not be shopping at this vons anymore.
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September 2023 by Amanda B.
Really like this Vons overall. Yesterday was in line and order was complete and paid by the woman in front of me when she said "oh I forgot the two cases of water in my basket, I need those for the 4 or more to save".. there were 4 people waiting in line, the checker said she would need to refund her money, re-ring all the items that had to be un-bagged. What was frustrating was the checker kept telling the woman that this happens all the time...at no time did the checker acknowledge the customers in line that were now frustrated and 2 left the line. When I got up to check out she did not acknowledge me, greet me or bag my items and basically threw my receipt at me. There is a decorum that people need to be aware of what is going on around them and to acknowledge...it would have been nice from the inconsiderate customer and the checker..and in the end what was the savings?.
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August 2023 by Yocelin C.
If I could give a 0 star I would my sister and I went to order a 50 piece family pack (which we have done many times before in the past) only to be told that it is a specialty order and it needs to be ordered 24 hours in advanced. No where on the board does it say that we have to do that. We then ask for a manger and she sent us to a supervisor (Tyler) he said that it's their policy even tho there was nothing written on the board. We then call another vons where we were told it was no problem. Mission oaks store has horrible/ lazy customer service.
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March 2023 by HueroVero M.
By far I like this vons every staff member really nice and very respectful respect a number one thing for me it goes a long ways They have jalapeño bagels cheese bagels and I just found this amazing sweet bread so good it make you slap your momma momma lol but and all Red Bull stop and some goodies for long day at work til next time vons I'm out
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January 2023 by Sarah L.
vons please give me my $16 back for these mangosteens.... i was so happy that you guys had mangosteens and accidentally bought two, not knowing tht it was all a horrible set up. these were not edible.... they were a solid ROCK :( a ROCK ... our relationship got a bit rocky there... but i still love you so you get a five star
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December 2022 by Andrew W.
This Vons is terrible. I did self check out and was paying with my Vons gift card. The register said insufficient funds but I checked my Vons app and the money was there. I even called my wife while I was at the register so she could confirm. I ran the card twice and I finally hit the back button to enter my payment type again and the register spits out my receipt. The whole time I was there the staff assigned and the manager just stood there and never offered to assist me. I would give zero stars if I could.
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December 2022 by Kym B.
I'll start off by giving a shout out to the Starbucks located in this Vons. Very nice staff ! Hard working, always busy, and yet they still are always pleasant. The store is organized, well ran, and the lines tend to move smoothly. There's. Red Box and a Coin Star which is nice too.
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October 2022 by Jazmin C.
Today I went in to purchase a arrangement at this store I'm a frequent shopper & I've never had a experience like this before a associate named Kelly at the flower department was so rude & disrespectful I tried asking questions about a certain arrangement & she completely ignored me mind you she wasn't busy with customers & as soon as I finally got her attention she responded in such a tone with a horrible attitude like she was upset she had to help me I don't understand if you don't know how to speak to customers Kelly maybe customer service isn't where you should be working maybe find a different job where you don't seem so miserable
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May 2022 by Ian H.
Ok I like their wine locker, it just seems that every time I come here, I'm getting lip from their employees. Oh man that's quite an expensive bottle you got there like damn your fancy. I came for the wine not your smart Alec remarks.
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November 2021 by Jose L.
overall i like von's and von's delivery was very helpful when i was doing chemo last year. then in january they eliminated the von's trucks, started delivering vuia doordash, and assigned people to stores for delivery by zip code. i never shopped at mission oaks store, and i never will by choice. worst service and staff i have ever seen in any store, and a true black mark for von's-they make them look terrible. groceries were 70% not bagged-strewn on ground across my porch, blocking entry and exit-groceries on the ground. refused order. manager [david]said he'd have it picked up so i'd get credit, then deliver a fresh order. ok fine. but never happened. fought 3 days to get order removed from porch 2nd day animals got into the food-it was all over [remember was going thru chemo at the time so really sick] called customer service 3 times. 3rd time got helpful guy, but still no results. called store several times-rude, unhelpful-david didnt know anything about anything, denied conversation we had. brenda [supposed to be mgr also hung up on me when i called several times-would not let me speak-was yelling trying to tell her there was no denying it asi ha photos [petco and amazon had delivered and the porch mess was documented in their delivery shots] she wouldn't listen or talk to me kept hanging up. reported to sheriff. called mgr i knew atanother vons=when i told her what was going on she had the mess off my porch within 1 hour-obviously doable. would never shop at mission oaks. dont use delivery because it comes from there-they wouldn't switch it. also had to dispute with bank to get my money back-they wouldn't refund it or address the issue-store director blocked my account-not that i wanted it-it was cya-they tried to turn it on me instead of being responsible and having good customer service. absolutely do not recommend mission oaks vons for anything but nastiness and being completely unprofessional-a poor representation of what vons really is
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October 2021 by Yo F.
This place is the most poorly managed Vons imaginable Employee eat from on shelf items They are racist, the don't follow COVID State Ordered protocols and they have all items overpriced by 25% to comparable Vons and other markets Do not waste a penny here -- go elsewhere They are slow, poorly trained, rude and very much like hillbillies
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October 2021 by Frieda N.
I went in Monday to buy a cake for my mom's 93rd birthday, and knew it had to be chocolate. I found a beautiful 2 layer dark chocolate cake with dark chocolate ganache on top and whipped cream on the sides with chocolate curls. In addition, there were 6 giant strawberries on the top. I asked Ian in the bakery to write a happy birthday message, which he did. The cake was really spectacular looking and tasted even better. Mom said he should be on the cake baking tv show! I'm never baking another cake...I'll just go to see Ian!
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September 2021 by Bob T.
I'm not understanding the negative reviews for this store. We've lived in the area for 11 years and we've used this store since then. I've found just about the opposite of what the negatives are saying. The checkers have always been courteous, efficient and friendly. When I've been at a loss to locate something, I've had an employee go out of his way to assist me. The store is always clean and well stocked when I'm there and the produce, bakery, deli and meat is always good with nice workers.