-
October 2023 by Lorenzo Jimenez
I recevied a great experience from Masi after purchasing a vehicle from him this year. During the process of viewing the vehicle, Masi did not use your typical sales tactics dealership salesmen use. After exchanging proper identification for a test drive, Masi allowed me to test drive and view the vehicle with no time limit or any pressure to sell the vehicle. Masi owns and runs his dealership in good faith which is rare for auto dealerships.
-
October 2023 by Tim Hankerson
Masi was amazing to work with. Fair with pricing and communication. He was willing to bring the car for a PPI before even meeting me in person. Once meeting in person it was clear Masi is not a traditional salesman. He did not pressure the sale at all, let me take my time, ask the questions I needed to ask, and make the decision for myself. After having more time to think I asked to have 3 things addressed before purchasing and he did so. Highly recommend Ponderosa Auto Plaza for any used car sale.
-
October 2023 by Josh Gibson
Easy friendly car buying experience. Masi was great and the car we bought for my son was as advertised other than needing fog lights replaced (which he paid for and sent to us). Strongly recommend!
-
August 2023 by Angelica Angeles-Pedraza
Everything from the start worked out so smoothly.The shop was not hard to find. The shop looked well kept up. All the car also looked well kept.We were met with open arms and felt very comfortable.Masi was able to get us in and out. I'm grateful he was able to meet us at a time that worked for us.I appreciate how quick and smoothly the transition went.If you're looking for an honest and no hassle dealership, YOU FOUND IT HERE!My hubby was looking for a nicer commuter car. Masi knew exactly which one would be the best fit.Thank you again, tremendously!!!!!?
-
December 2022 by Conor Briese
I'm very skeptical about dealerships, used and new, and I know my way around vehicles very well as an avid offroader/rock crawler and fabricator. These guys are the real deal. Masi was very friendly, easy going, knowledgeable, and streamlined the process quicker than I've ever seen. I was hesitant at first but I am VERY happy with my purchase of a new (to me) truck and would highly recommend Ponderosa Auto to anyone. Thanks again Masi!
-
May 2022 by David Hickman
Believe the hype! All of these 5 star reviews are for good reason. I recently purchased a Honda Civic Si and it was an amazing experience. I am located in Texas and Masi really stepped up to help me through the process of purchasing from out of state. My son and I flew up to Sacramento and really enjoyed meeting Masi in person. Very friendly and knowledgeable and they have a fantastic selection of vehicles. They really went the extra mile for us and we are very appreciative of the excellent service.
-
April 2022 by Scott Smith
When my son wanted a used Dodge Challenger RT with a manual transmission our hunt led us to Ponderosa Auto Plaza. I wasn't excited to go as I've been to a number of used car dealers on Fulton Ave and the vast majority are your typical shady used car flippers. From the start our salesperson Mark was helpful, relaxed, and no pressure. When we decided to buy the car we also had the pleasure of working with Masi, one of the owners. He was a super cool car guy and we really enjoyed talking to him while we went through all the paperwork. I also got to see firsthand that Masi is an honest and honorable guy, because he had a car on his lot he was holding for a customer coming from Texas and he refused to show it or entertain offers even though people were on his lot that day asking about it. He also made sure my son's Challenger got a new battery before we left since the one it had was dying. Overall I was very pleased and couldn't expect more from a used car buying experience, thank you Mark and Masi!
-
April 2022 by Kyle Jasper
Bought a 2012 mustang gt great service very honest guy most people just tell you what you wanna hear but dude is a great guy man of his word ...
-
January 2022 by Emmanuel Galit
Masi is very customer oriented. Straightforward with the facts about the car. I very recently purchased a CLS 550 from him and he made sure the car is safe and reliable. He walked the extra mile by fixing the items I requested.He personally delivered my car to my place in Oakdale. I would recommend his dealership anytime. Thanks Masi and your sales team.
-
May 2021 by Justin Etzenhouser (SpaghettiLord10)
Super professional, helped me out every step of the way. First time buying from a dealership but they made the whole thing super simple and easy to understand. And being out of state, they helped me figure out lots of options for transporting it to me, can't emphasize how helpful they were. Car is excellent shape just as advertised, couldn't be happier with it!
-
May 2021 by Ryan Reid
Masi was awesome! Super helpful. I felt like one day I was calling him every 10 minutes with another question and he never seemed annoyed by it. Car was IMMACULATE when I picked it up. Had a time constraint to pick the car up and he moved things around to make it happen. After we had a pre purchase inspection completed, there were two (very) small issues that we were able to work with him on and have fixed. Great dealership great guy to buy a car from.
-
December 2020 by Google user
Not only did we find the exact car we were looking for, but had the best customer service experience possible. Masi made the whole process easy even though our bank tried otherwise. He even turned down cash offers (one was more than asking) while waiting for our bank to get everything squared away because he had given us his word !
-
July 2020 by Dan S.
My son purchased a Subaru vehicle from Ponderosa Auto Plaza in early May. We took delivery of the vehicle in mid-May after having the vehicle shipped to Minnesota. The trucking company informed us that the drivers door power window wasn't operating upon their pre-shipment inspection, so we contacted Masi and he communicated that he wasn't aware of the problem but he would make it right. We replaced the burned out window motor and the broken window control buttons by ourselves with used and rebuilt parts and everything works perfectly. And after a brief exchange with Masi, he reimbursed us a he committed. We are quite happy with the vehicle we purchased from Ponderosa, and the slogan "Where handshakes still matter" seems appropriate even when dealing with Masi and Ponderosa Auto Plaza from a distance.
-
June 2020 by Steven Benjamin
I never thought I would be giving a 5 star rating to a used car dealer. And to be honest I wish I could give Masi 6-stars. Masi understands his job is to find the vehicles that deliver the best value to his customers and provide transparent information about the car. He is totally no-pressure, spends all the time you need with him and understand the business. He covers all the details and is always clear and concise. I would absolutely buy from him again and I highly recommend him and his company Ponderosa Auto Plaza. - Steve Benjamin ( me at stevenbenjamin.com )
-
March 2020 by Chris H
Great car-buying experience, quality vehicle. The owner is very responsive, knowledgeable and honest. Would gladly do business with Ponderosa again!
