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December 2023 by Laura O.
Denise at Customer Service is just awful. I asked her a simple question about where to find a product and she acted incredibly annoyed and put out. Very cold and unfriendly. Definitely put a negative mark on our trip to Safeway.
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November 2023 by Cathy Hively H.
I love shopping here. People are helpful and friendly. It's always neat and clean pharmacists VERY helpful and kind. I've had good food from the deli. And all around good neighborhood store
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October 2023 by Ramon H.
I find that at this Safeway there is a total lack of concern or empathy from the associates. I take my 87 year old mother grocery shopping weekly and she relies on the assistance of the store provided mobility devices. The past two times shopping the device quit working leaving her stranded mid store. This time, after physically pulling her through the store without any help, I notified one of your associates and she said "okay". I then suggested Safeway put some effort into the maintenance of these devices and she said "okay". I then said I just wanted to make sure the next patron doesn't have the same experience and she said "okay". At that time I walked away. All I get is three words. "OKAY". This is unacceptable. I find that I now have to shop at other stores until Safeway can put some effort into the service that they provide to their mobility challenged clientele. I would not recommend this store to anyone.
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August 2023 by Irene H.
I've been a customer of this Safeway for 25 years, and I won't be anymore. There have been so many times I've been in that store and shoppers have dogs in the shopping cart. I've talked to the checkers and I've talked to the managers all they'll tell me is they can't do anything about it. I'm not against dogs, I have 4 of my own but they do not go grocery shopping with me. I have no problem with real ADA service dogs but there is no way these little chihuahuas sitting in the cart are service dogs. It's unsanitary and I shouldn't have to put my groceries where your dirty dogs butt has been. I'm done Safeway
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July 2023 by Anna D.
well , is it me only or the managers have a HUGE attitude in this location: Cameron Park, CA we went there today ( not my 1st choice of a store but) did our shopping- we go there cause we know what is where most of the time....we like flower department ladies, always politefruits & vegetable - great stuffs : Edd or Steve are great, very helpful, Maureen very sweet lady Meats department: Teresa is always smiling, gives great advices on a meat, always has a time to help itbakery dept : a bit cranky & but still nicedeli : always nice cashiers : Patricia , Regina, Tammy & few more sorry I forgot to look at there names - NICE, helpful, good attitude no matter how busy there areNow.... managers hm... they are behaving like there are doing us a favor! Really ?Especially today, lady with long loose gray/blond hair ; there was only 1 cashier open, line was long so she opened the register ( thank you) but with attitude! You don't need to say anything to have an attitude, they way she talked to us, the way she scan and throw my darn expensive fruit after that!!!she looked like she was enjoyed to do her job!She is not the only one like that , you have a man manager with prima donna attitude But, you also have very nice managers like a young ladies, with smile on a face and good attitude You as a corporation insist that people will go to self check : great idea ...but - I don't work here- it takes much more time to check out if you have big shopping ( I don't know or do I need to know all # numbers)Your shopping store is NOT the only one in our area, your managers should have better attitudes towards us customers
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May 2023 by Mike H.
Constantly putting things on sale and doesn't have any. Constantly having to get rain checks. Sometimes, they expire before they even have the product back in stock. They have graciously allowed recently expired to be honored. Out of a wine on sale for almost 2 months but the store manager allowed the sale price when they finally got some in. Well, today I encountered Crystal in Cameron Park. Had a recently expired raincheck for lunch meat that I asked if they would honor. Nope, that's not policy. Ok, frustrated she wouldn't do right by the customer, but I actually had another unexpired for the same thing, cause guess what, why I tried to buy it recently, they were out. Get to the checkout with over 2 lbs of ham and the cashier says they won't take a raincheck from another safeway. Calls his manager and here comes Crystal again with her smug look. I read every word on the rain check and it does not say anything about only being able to use it at the same store. Crystal said it's her bosses store policy. She would rather $30 worth of lunch meat go in the already full bin of lunch meat sliced but not taken and hope it sells before she would ok a rain check or try to make a very frustrated customer happy. I was so pissed by this point I walked away from my phone on the checkout counter. Came back in when I realized and had to go to the counter to see Crystal.... I again explained to her that safeway CONSTANTLY puts things on sale and doesn't have it. She literally nodded her head and said "yes, all the time". I said so you know that I am constantly having to get and try to use rainchecks, and she agreed. I said I have had rainchecks honored in different stores and sale prices honored shortly after expiration and that I know she absolutely had the ability to have made this right. With her non stop smug look, she just said "I am doing my job". Good job Crystal, just keep pissing people off when you know your stores are constantly bait and switching to get people in for stuff you don't have. I go there less and less, and Crystal just hard lined her way to pushing a customer even further away from wanting to set foot in a Safeway. The ironic thing is if I would just walk out without paying your policy is to do nothing. But let a customer frustrated from constantly having to shop with rainchecks get a sale price, well Crystal ain't gonna let that happen.
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March 2023 by Joseph C.
The employees are overworked over a burden and subject to some of the worst management I have ever seen.
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December 2022 by Marine M.
My husband and I went in to purchase Chinese food from the hot food area. We got home excited to eat it like we usually do. It tastes absolutely awful and we are nauseous after a couple of bits. It tastes like someone served four day old chow mein and chicken. Absolutely disgusting. We will not be shopping for any type of food from Safeway any longer. We might as well drive down to panda in El dorado hills.
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January 2022 by Kathleen O'Mara
I had the worst service ever last evening. The clerk didn't know how to ring up coupons for the person in front of me. It took at least 15 minutes for her to complete an order of fewer than 10 items. Once I finally had my turn, there was no apology for the delay. There was a person behind me that already unloaded her items when the clerk turned her light off and told that person she was closed and had to take her items to another register. There was no option but to wait for this person as all the lines had multiple people with large orders.
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January 2022 by Daniel S.
Over seasoned with sage, yuck. We purchased the preseason ribs. We only wanted to cook them for guest. Our mistake, they were way over seasoned. None of us, including our guest could finish a single piece. I would t feed them to our dogs
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December 2021 by Bull S.
This store is not enforcing the statewide mask mandate currently in effect. Safeway, keep your customers safer, please.
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November 2021 by Lydia K.
#ThankYouThursday2021 I don't usually shop at Safeway but recently did to cash in on some great pre-Thanksgiving deals! The coupons I had were not working and the sweetest and cutes cashier named Luis was so pleasant, friendly and patient. He did not make me feel bad that their coupons were not working and that a line was forming because of it. He took care of it and made sure my receipt was correct! Very appreciated! Also, shout out to the nice lady in the meat department who packed up the last 4 strip steaks so I could get the sale price of a max pack! She graciously offered to do it even though I did not ask. So nice! The store was busy and yet these two served me as a valued customer and I very much appreciated it!
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June 2021 by Christina Herrman
Bad customer service by some employees
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June 2021 by Dominique S.
9:30 on a Wednesday, there are several people in line, been standing here for at least 1 minutes and they have ONE register open. Even the self checkout is closed - though was was another worker standing around there doing nothing. There are several people in line. Now they can add terrible customer service to their excessively high prices. I would rather shop anywhere else.
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April 2021 by Alexandra L.
The manager Steve is a creep , control freak weirdo that needs respect woman's boundaries . He gets off on f**ing with people . I don't respect him and corporate slaveway needs to respect it's employees better .
