-
November 2023 by E Knight
They were great until there was a profit to be made off of medications that have had unreasonable shortages. Now all of a sudden the pharmacist is trying to get "co-pays" that are not part of my insurance plan. When I refused and informed her of the "mistake" she refused my medications. Then when my husband went in he was able to get it from a different pharmacist with no problem. Plan on reporting this to my insurance and licensing.
-
October 2023 by Sasha
Literally one of the worst pharmacies I've ever used. Quick rundown why:1. They filled one of my husband's RXs for a year and failed to run it under his insurance each time. Even though they had his current insurance on file. $13 a month vs the $0 it would have been under his insurance. Husband didn't know he had $0 copay.2. I had a RX that I was unable to pick up on time, and they returned it to stock. However, they failed to reverse it off my insurance when they did this, which resulted in my insurance thinking it was too soon to fill when I attempted to call it in a week later. Because of that, I lost one of my refills and I had to pay for it out of pocket that month.3. Deleted one of my RXs because they thought it was a duplicate. Nope. It was a higher strength of a medication that I was supposed to titrate up to. Instructions to put it on hold were included by my doctor and then verified by myself, but they just straight up deleted it.4. Was given unsolicited medical advice by a pharmacy clerk. Anyone working in a medical field knows that this is a HUGE no-no, and is wildly unprofessional. They are not trained or credentialed to be giving medical advice.5. My insurance only allows for a 30 day fill at a time. Not 60 days. Not 90 days. Only 30 days at a time. They attempted to run one of my RXs as a 60 day supply, and then we're confused why it was being rejected by my RX insurance. It took two weeks to sort this out because they couldn't give me a straight answer WHY it was being rejected. I kept being told "it's too soon" or "your insurance needs a prior auth" or "your insurance doesn't cover it anymore I guess". I was able to figure out what was going on by calling my insurance and spending an hour and a half on the phone with them. They were the ones who told me why it was being rejected.6. At the same time as #5 above, they attempted to fill a different strength of the same medication. It obviously rejected. Again, they were confused about what was going on, and like I said above I was the one who had to sort it out.Aside from all of the above, they are surly and argumentative. Their excuse for the above issues was "well, we're always so busy" or "we're understaffed" or "we have staff rotated in here from other pharmacies". I don't care, that doesn't excuse any of the above. It would explain why it takes days to get a RX filled, but it does not explain any of the above. I've lost money, time, and multiple medications due to their carelessness. I should have had all my medications transferred from them a while ago.
-
June 2023 by Austin Cope
I called to prescribe an antibiotic over the phone for a patient who has a tooth infection, and the pharmacist refused to fill the prescription over the phone. She is requiring an online prescription only, even though I am away from my office and physically can not send the Rx. I called another pharmacy and they were happy to fill it for me.
-
February 2022 by Tim Fuson
So for a year my medication has been a weekly hassle, but every time there was a problem, wether it be from the doctor or lab test. Abdul (forgive the spelling) took time out of his day to fix it and has saved me any times. The whole staff has been good as well. Wether it be kindness or friendliness. Thanks you Abdul and crew!
-
January 2022 by Kathleen O'Mara
I had the worst service ever last evening. The clerk didn't know how to ring up coupons for the person in front of me. It took at least 15 minutes for her to complete an order of fewer than 10 items. Once I finally had my turn, there was no apology for the delay. There was a person behind me that already unloaded her items when the clerk turned her light off and told that person she was closed and had to take her items to another register. There was no option but to wait for this person as all the lines had multiple people with large orders.
-
June 2021 by Christina Herrman
Bad customer service by some employees
-
September 2020 by Kelly S.
1 star for being the SLOWEST that ever existed. Currently at their sandwich line-- 2 families of 4 in front & the sandwich clerk never calls for back up. Literally workers wandering around the back...
-
August 2020 by Jo Timmerman
Love it here! Great employees!
-
April 2020 by Barbara B.
This has been my home grocery store for close to 20 years. The staff is friendly and helpful. Especially now that social distancing seems to be the new norm'. They kept the doors open and still offer to bag and help me out to the car. This particular Safeway is why we moved up the hill. Thank you for being our small town resource.
-
April 2020 by Kathleen W.
Drive Up & Go Experience First time using this service during the Stay In Place Order. I drove up to the well designated spot, and called the number on the sign. Associate arrived in just a couple of minutes, I popped the trunk for him, but he approached me and needed my signature! The reason I shopping online to to protect me and your Associates. In lieu of a signature, I would have preferred to have shown my Driver's License thru the windshield During the Stay in Place Order, I would recommend shopping at Target and Raley's which do not require this meaningless signature procedure.
-
April 2020 by Debra S.
My heart, my love goes out to all of the employees at this Safeway!! My husband and I retired from the Bay Area 3 years ago and moved up into El Dorado Hills and I have shopped here, averaging probably 3 times a week. I am an avid shopper at various stores so I am pretty confident with my rather negative review as to what is happening with this store during these trying times.. The store is never stocked! (When it is, "go for it baby" )The food continues to stay on the shelves, outdated so read the expiration date esp in the deli.. There is absolutely NO attempt to prevent social distancing in this store what so ever! It is so sad!! I know these employees need their jobs so they work, but they have NO tools: no gloves, no masks, no nothing... just terrible! MARKUP ON FOOD : SAFEWAY YOU SHOULD BE ASHAMED!!!
-
March 2020 by Jan G.
This is one of my favorite Safeway's. I can always find what I need and want. They're always well stocked. there's always someone available to answer questions. everyone is so nice and pleasant. They go out of their way to help you. They know your name. I would say that the only thing that really needs Improvement which is pretty much the same for most grocery stores is their restrooms. I don't know of the men's I only can speak for the woman's but if they can figure out a way to keep that clean and sanitized that would be wonderful.
-
February 2020 by John D.
This Safeway needs improvement! I have been shopping here for years because it is close to home; but I'm finished! I came back twice recently to find that certain soft drink items have been sold out and not restocked (seltzer water and diet tonic water). Then I went over to the beer isle to find the same old tired selection. Various single bottles (22oz) were sold out, as usual. When it comes to checkout, usually only one or two check stands are open; so I can never be in a hurry. I have decided to shop at Fork Lift and Bel Air for quick items locally from here on out. Good riddance!
-
January 2020 by Kimberly C.
Kim is the worst cashier, she helped me out and while helping me she berated her bag handler and called him names while swearing at him. He was barely out of school and only asked if she could repeat herself. It was inappropriate and honestly I left disgusted with that behavior, I was so uncomfortable I will not return for future business.
-
December 2019 by J L.
Stopped here to get a sandwich next to deli area (says artisan sandwiches). Asked the lady in deli/Asian food section about someone to make a couple of sandwiches, she told me to wait by the area showing the sandwiches. All the people scurrying around back there just kept walking by never addressing me. There were no other customers at their counter, yet no one ever came to help me? Waited 10-15 min w/ everyone walking by but no one to help. Terrible Terrible service in deli/Asian food area