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November 2023 by Thomas S.
I requested a quote from Dave (the owner) for four disc rotors and four brake pads. Dave quoted me $183 for labor. I supplied the parts. After receiving a call from Dave that the car was ready for pick up, Dave indicated the labor was $364. His response was the initial quote was for one axle only. I made it clear to him that we specifically discussed replacing all four rotors that had been warped from spraying water on them when they were hot and all four needed to be replaced. This was all done by telephone. I was obviously upset with Dave, and he told me to get my car off his lot using extreme profanity asking me what I'm going to do about itHe is a very dis-honest man and tried to scam me knowing full well that the quote was $183 for the four rotors and pads. I will never step foot near his shop again, and anyone looking to have service done on a Honda or any other make vehicle; should stay away from this crooked man. He tried to take advantage of me, because I am disabled, and he will have to answer to God someday for his actions. If you need work on your Honda or any other make vehicle, I urge you to stay away from True Car Automotive in Cameron Park.
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November 2023 by Lynn A.
TrueCare has been doing service on both of our cars now for three years. We so recommend them for their professionalism and care in everything they do.We highly recommend them for any of your auto needs. They are truly the best!
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October 2023 by george hill
I can say that my experience with True Care was excellent in every way! Great customer service from beginning to end. They did a complete and thorough check of my truck and then fixed the problem and came in under their estimate. They will be my go to shop from now on!
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October 2023 by Ethan Trepepi
TrueCare Automotive is one-in-a-hundred. Since moving up from So Cal a few years ago I tried about seven different auto shops from Folsom to Placerville before trying TrueCare. I finally found what I was looking for. All the boxes are checked: excellent diagnosing, great communication, good work, reasonable pricing, and, of extreme importance, the good vibe you get when you find someone you can trust. I give Dave and TrueCare Automotive my highest recommendation.Services: Air & cabin filter replacement
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October 2023 by Joshua Young
I couldn’t be happier going with True Care auto. My 2018 STi was broken down and they fixed me up right and it has never drove or ran better. I can’t thank these guys enough for getting me in and out in a good matter of time. Dave was very communicative and honest with me through the whole time. Amazing work!
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September 2023 by Josiah O.
Super helpful and easy to understand reporting. They even follow up with an email that has pictures and scope of work accomplished or needed.
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September 2023 by Shirley L.
I was concerned that my transmission was slipping and found TrueCare to be close by and I needed the review to be done ASAP and they were able to accommodate. They gave me an estimate for the diagnosis and it ended up being less. Turns out the transmission was fine but they reviewed other areas also and gave me a complete list of things I should keep an eye on for future repairs. Very affordable, nice people, and it was done in less than 2 hours. Thanks Dave and staff.
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September 2023 by Pamela Walchak
Not my first review of TruCare, just an additional restatement of what a reliable high quality and reasonably priced repair facility David Long runs. We started getting alerts that the washer fluid reservoir was empty. It seemed strange that this could happen so soon, but I purchased a gallon of washer fluid and refilled it. A couple days later, and the condition recurred. A check of our garage floor showed a sizable blue spot where fluid was leaking. Mercedes makes every repair difficult for the end user, so I once again turned to our trusted TruCare Automotive service to take care of this. After requesting an appointment online, I soon received a scheduled date and time. VM was confirmed with email and text.Mr Long kept us in the loop, letting us know the progress of parts order, estimated repair costs, and completion time. As always, the costs were very reasonable, and the repair completed promptly. I continue to give TruCare Automotive my highest recommendation. David Long operates a quality business that will serve all your automotive needs. Just give him a call.Service: General repairs & maintenance
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September 2023 by John McVicar
Problem needing addressing was an air conditioner that wan’t working in a 2002 Chevy Suburban. Dave diagnosed the broken compressor belt immediately, and fixed the problem expeditiously. He charged a fair price, and communicated well.Overall, he is an honest person who works hard and knows his stuff. I will start to take my commuting cars to him.Service: Air conditioning
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September 2023 by Ringø __
Great service! My A/C is blowing at an arctic temperature. The staff was pleasant and the price was affordable. I got a free Carfax too so that was nice!Service: Auto A/C recharge
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August 2023 by Lynn Evans
True Care Automotive came through again! We have a 2004 van that has sentimental value & low miles. The check engine light came on & we took it to True Care to have it diagnosed.What I love about this business is that you can have confidence in their diagnosis. Both times we have been to this shop, they could have told us anything & we would have done it. We are all vulnerable when something goes wrong with our cars.They took in the car right away, diagnosed it, ordered a part, and delivered the car a day early. The price was very reasonable. One less thing to worry about in this crazy world. Highly recommend!Services: General repairs & maintenance
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August 2023 by Jen H
These people are so nice!! The owner Dave is friendly, honest, professional, and very personable. I was able to drop my car off the night before in the night drop which was very convenient. They quoted me the price I paid and had my car back to me very quickly. Highly recommend them!!!Service: Auto brake repair
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August 2023 by Kama
Dave and his team have worked on my car and my son's car and we have had exceptional service. Dave is always willing to take the time to check out all of our concerns and is very honest. They do great work and back it. Truecare Automotive is a gem. I trust them.Services: General repairs & maintenance
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August 2023 by gerry
I rarely if at all, trust a shop to work on my vehicles due to past experiences so I would only let my husband or son touch them. Family is no longer available so when I required some work to be done, I was left calling many places for quotes and feeling something was off with each place I talked with. Not so with TrueCare. I knew I could trust this shop when Dave asked that I bring my vehicle in for a quick look prior to committing to doing the work or quoting a final price. He wanted to make sure he could perform the job without any "surprises" like so many other shops do. Dave then went the extra mile to further investigate current and after market options and the implication of both then called to talk about each one (he also was honest enough to say he would not be able to perform one of the options due to lack of equipment). He then asked me to think through both options then choose the one I wanted to go with (knowing I may take my car elsewhere). I had TrueCare do the work and could not be more pleased.I believe I have found a shop for the first time in my very long life that I trust and will use time and again for all my required vehicle work!
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August 2023 by Bob D.
My 2023 Model 3 Tesla has a chronic software problem that causes the autopilot, park assist, and cruise control to periodically fail. This is a frustrating problem, as it can make it difficult to drive safely. In the past, I have had to wait two weeks for Tesla's mobile mechanic to come to my home and reset the 12-volt battery, which is Tesla's current workaround for solving this systemic issue. This is a time-consuming and inconvenient process.This time, I decided to take my car to TrueCare Automotive. Dave, of TrueCare Automotive, was able to reset the 12-volt battery in just 5 minutes. He was also very friendly and helpful.I am very impressed with the service that I received from TrueCare Automotive. They were able to resolve my problem quickly and efficiently, and they provided excellent customer service.I would highly recommend TrueCare Automotive to anyone who needs automotive repair services. They are a reliable and trustworthy business that provides excellent customer service.
