-
December 2023 by Alaymarie Stevens
Great customer service
-
December 2023 by alayna
the customer service here is amazing
-
March 2023 by Craig Bethune
Tried to deposit checks from my business today. Matthew refuses to run them while I am here in person. There was absolutely no one behind me in line. Unsure why this branch has this ridiculous policy or maybe it’s just Matthew ‘s decision. But if somethings off on my deposit of several dozen checks, I don’t want to have to drive back up here to figure it out.
-
March 2023 by Craig B.
Just tried to make a business deposit there was absolutely no line behind me and Matthew refuses to run my checks while I'm there. No indication that they will be of any benefit if somethings wrong with my deposit. I will just have to come back to fix it on my own.
-
January 2022 by Randy Stevens
What a joke now they’re closed Saturdays
-
January 2022 by Debra N.
I got in line to make a deposit. I had a question and that is why I did not use the ATM. Not one customer in the bank. I was told by a male teller it would be a minute-no problem. He and a female teller were talking about how to do whatever transaction he was working on-I waited and listened. Why she couldn't help me was a mystery...very poor customer service. I left and will not be returning to the Cameron Park Branch. El Dorado Hills is just as close to me and they have always been most professional.
-
October 2021 by Jason Wells
Needed some assistance with an account issue. Scheduled a time to come in with Evan. He was very helpful and friendly and had our issue taken care of in no time.
-
June 2021 by Randy J.
Every time I go in there it's very poor customer service. Other branches are much nicer and their people are way more helpful
-
January 2021 by Ruth V.
We have been with Wells Fargo since 1984. We understand that we are all in a very trying time because of the COVID virus. We went to the branch at Madison Avenue x Hazel in Fair Oaks, CA for a few years then decided to move our business office close to Cameron Park. We are very happy with the help received at this branch also. We need to keep positive & not run the bank down because someone there has personal problems. We have had great service and will be happy when and if the bank reopens. Ruth Carlos Landscaping Services Orangevale, CA
-
September 2020 by David Borden
We have both our business and personal accounts with them and they are always friendly and helpful. Service has been fantastic.
-
May 2020 by Michael P.
Long lines caused by lazy tellers who talk to each other about makeup and fashion instead of there job
-
September 2019 by Susan M.
Lisa Ploke AMAZING We've been here for just about an hour trying to find out what happened to a cashier check that was issued over 2 months ago. Just sitting listening to one side of an hour long conversation, all I can say is the check issuing department needs a great deal of CUSTOMER SERVICE assistance. Cameron Park CA branch is absolutely AMAZING. Oh after the hour long phone conversation NOTHING WAS RESOLVED!!!! Not Cameron Park Branch fault it's the crazy CORPORATE FAULT. HORRIBLE CORPORATE CUSTOMER SERVICE
-
September 2019 by Helen R.
I want to start by saying that the bank tellers at this branch are amazing, so nice and helpful and very friendly and the 1 star is not a reflection of them. It's a pleasure to do business with them. However, Matthew, the Business Account Specialist, presently at this branch, lacks the necessary customer service skills to interact with clients in a professional manner. Today was the second time that I have interacted with him and it was no different than the first time. He came over to assist the banker I was already talking to and never said hello or addressed me by name, no eye contact, visibly irritated as our conversation progressed and once again condescending attitude. He also reminded me that he had previously told me what we were discussing today. Asked an array of questions and made comments that I deem innappropriate and unnecessary about my account. My experience was so negative today that I'm considering closing my accounts and going elsewhere.
-
June 2018 by Appliance Company
Excellent service all the time! I don't go to any other branch.
-
June 2018 by Michael Jones
Horrible customer service. Refused to help me with a check from their bank. Stay away.
