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April 2023 by Angela W.
This is by far the worse pharmacy I have ever been to in my entire life. They are rude and inconsiderate. I called three times in the four hours that my prescription was sent over to see if my medication was ready. The last time was at 6:30. They said (slightly frustrated at my calls) no it was not and they would call me when it was. At 6:58 I got an email saying my prescription is ready. I called and was told I would have to pick up tomorrow bc they close at 7.. ummm what?! Why not tell me that at 6:30 when I called?! I tried to explain I could not go all night without it and they repeated the pharmacy hours. I was up all night sick and in pain. The pharmacy staff is awful. I will never go here again. I hope they close and they also find themselves in a situation like I was in and realize they could have done better if they just showed me some common decency and respect.
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April 2023 by Rebecca M.
If you want to be treated like an imbecile and enjoy abuse, please interact with the pharmacy manager at this location. I was referred to Walgreens by a CVS pharmacist in order to procure some insulin syringes for my T1 diabetic son because CVS had run out. He said that if I presented the prescribed vial of insulin that I could purchase them for cash. I was treated rudely by the Walgreens pharmacy manager to the extent that I would actually describe as hostile. How dare I even ask for such a product that is in short supply? I was given one package of 10 syringes for $5 and sternly ordered to not to show up again without a prescription. ... No problem ... I wouldn't go back if you paid me.
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December 2022 by Kayla B.
If you're thinking about sending your prescription here, don't. I tried to pick up my prescription for 3 days in a row and the first two days they told me it "wasn't ready" and then when I went in the third day, they were out! Ridiculous and a waste of my fucking time. Don't go here!
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December 2022 by Mike M.
If there was a zero or negative rating, I would give it to this pharmacy. Medication is delayed every-single-time (or out of stock with no warning and no idea when it will be back in stock). I've had several instances where a notification telling me the medication is ready and they are randomly closed (during normal operating hours). I have also heard nothing from them at all and gone in several days later only to be told that they don't have the medication I need, or worse, the notification cycle that says it's delayed and will be ready by tomorrow morning, only to get the same notification the following day and play that game for weeks until you finally give up and call someplace else. There is immense turnover and they are chronically understaffed, leading to astronomical wait times.Beyond the terrible operations of the pharmacy, the licensed pharmacist (Zachariah Bui, CA Board of Pharmacy License #60515) is unprofessional, disrespectful and I've seen him create very embarrassing situations with loud discussion about patient ailments and medication. If you have experienced the rude, disrespectful, unprofessional and embarrassing conduct of the pharmacy here, I would recommend you file a complaint with the CA State Board of Pharmacy: pharmacy.ca.gov/consumer…If they have violated your privacy by discussing private matters openly, in front of other customers (especially when it appears intentional), I would also file a complaint with Walgreens Corporate:walgreens.com/pharmacy/p…It's only a matter of time before this place closes and hopefully, they'll get a pharmacist in there that takes their community role seriously. The current lead Zachariah Van Bui, should be ashamed of himself.
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August 2022 by Mikie L.
I just spent over 12 minutes in the drive-up window waiting to be waited on after being recognized right when I drove up, then being told I be right with you only to see her turn around and wait on someone at the counter who came in after I drove up, only to finally have someone else wait on me. Their customer service needs some training and some serious help. I'm a transplant from Rite Aid the closed down on Greenvally Rd. Was not given any choice as far as my prescriptions being transferred to Walgreens but they have one more month and then I pulling them to the CVS in the BelAir shopping center. The only reason I'm not there now is they don't have a drive-up window.
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May 2022 by Kayla R.
Tried giving there pharmacy a try and it sucks! Takes forever to get anything refilled, you have to call and sit on hold for 30 min just to not waste a drive to the pharmacy to get turned away. Staff at pharmacy is completely rude and acts like they have better things to do in a day! Complete joke of a pharmacy You could get a perception filled and a week later go pick it up and they still are filling it. STAY AWAY!!
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April 2022 by L T.
They use an automated system and they tell you not to rely on it. So you try to call and can't get thru. So you go there and wait 30 minutes for them to tell you the automated system was wrong. So then they tell you the automated system will call you when the prescription is ready. The one you can't rely on????
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April 2022 by Steve R.
Terrible Pharmacy. I was just forcibly switch here after my Rite Aid on Green Valley was shut down. I'd already heard bad things about this Walgreens, but decided to give it a chance. I went in to refill my prescription, the guy took the prescription info, and my insurance card, and then proceeded to click and click and click his mouse for the next ten minutes. He was clicking the mouse multiple times per second, and must have done over 1000 clicks (probably several thousand) while I stood there waiting. Now everyone knows there is no pharmacy software or insurance info software that requires clicking the mouse that much. I do know of one type of software that requires that many clicks, and it is games. He then told me he couldn't get it, and I told him I'd come back later when they got it figured out. It's been a week, and the prescription and I assume the insurance info still is wrong. There's nothing wrong with my insurance, it's the game player that was playing games with me. I do not recommend this pharmacy under any circumstances. They have no desire to help people or run a business properly.
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April 2022 by AJ W.
This is by far the worst pharmacy that I've ever been to. They have a pharmacist that disappears into a locked room in the back perhaps for customer consults while four or five other people wait in line to be served Clerks have no access to the pharmacist during this ordeal,to approve the prescription orders. Customers ultimately get turned away and asked to come back, sometimes hours later.I have sat through the pharmacy drive-through line three cars deep only to have them close the pharmacy window and tell me they're at lunch or they are closed when it is my turn for service. Sometimes it will take 24 hours plus two or three trips before you can pick up your scrips. Expect unhappy and rude employees Avoid this place at all costs.
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April 2022 by Lyndajean G.
I just returned from this Walgreen's after a long time. I went through the drive thru and was greeted by Joshua... He is outstanding and extremely helpful. I am Veryyyyy grateful to now be apart of their pharmacy... A referral from Rite aid after they closed their Green Valley store. I must admit, I was very reluctant because, I was with Rite Aid for so many years... Now, I can honestly say, I am grateful n look forward to many years of supporting wach other. Thank you again, Joshua, for your time and being so very knowledgeable and informative, and, thank you for making me feel safe... And taken care of.
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January 2022 by Katherine T.
Wow !!!!! I had an appointment to get my flu shot at Walgreens they took my information , the pharmacy tech ( by the way who was trying to assist myself and had to also cover the drive up window) ask the 2 pharmacists where the vaccine was cause he didn't find anymore on the self !!!! They replied Did You Look ??? The tech answered yes !! They replied what do you think we are doing back here Jerking off!!! If you don't see it we are out they told him !!! Poor tech who has to work with them !!!! Never going to Walgreens
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December 2021 by Joe G.
Worst pharmacist I have ever dealt with. Takes forever to fill a prescription. Come in 3 hours after Dr appt to pick up and order is not filled. They tell us it will be filled within an hour. Come in 2 hours later and it is STILL not filled. On top of that, pharmacy was completely closed today because somebody decided not to show up for work. Cashier said they have no idea if the pharmacy will be open tomorrow or for the rest of the week. Meanwhile, I am unable to transfer them to another Walgreens because the system shows the last refill is already filled at this location and there is nobody there to cancel it to allow them to fill at another location. So basically my refills are being held hostage at this location because pharmacist decided they didn't want to work today. We will be switching to CVS.
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December 2021 by Chris J.
DO NOT HAVE YOUR PRESCRIPTIONS FILLED HERE! I had 5 prescriptions waiting to get refilled for over three weeks; it wasn't until I personally went in and complained that I was out of medication I take daily for over a week that they filled some of the refills. One of them (insulin) was 'still' out of stock and when the time limit hit 4 weeks, they simply canceled the order, without informing me. I subsequently ordered from a pharmacy near my work ( it was another Walgreens), they filled it within one day. With out really thinking, I submitted two more prescriptions for refill; it's now been over two weeks and the status was still being filled. I still need these medications and can really wait, so I cancelled the orders (so I can order from the store near my work and actually get them filled); it's now coming up on a week and the status is still 'canceling'! Again: DO NOT ORDER FROM THE PHARMACY! You won't get it filled.
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December 2021 by Taylor B.
Terrible terrible terrible customer service. Lana the pharmacist hung up on me as soon as I got through after waiting 30 mins in hold. I called back and waited an hour or only to be disconnected again. I finally talked to Mario the manager and he wasn't very helpful either. All in all stop wasting here money here, the CVS right across street is much better service.
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November 2021 by Mary O.
Awful! Had a prescription that was "pending" for literally 2 weeks. This is a daily medication that I have now been without for several days. Tried calling MULTIPLE times over the last two weeks and never could get anyone on the phone, the recording stating staffing shortages. Tried to come in after work to sort it out and the pharmacy was closed at 5pm - 2 hours early! Again..."staffing shortage". Finally had to come in on the weekend only to be told "it wasn't ready yet ". Seriously?!?! It's been pending for two weeks. It seems to me that if they are that short on staff they have a responsibility to the health of those in need of medications to figure this out or start transferring orders to a pharmacy that can!
