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March 2024 by Jami Treadwell
I had a 30 min appointment scheduled at 11am to get my rotors checked out. They said they'd call when it's ready, and to see what the plan of action would be.Well, 2 hours go by and no call. I wait until 2:45 to call them, no answer. I show up at 3:30, nobody is in the lobby. I stand there for almost 30 mins. Finally it's 4:00, over 4 hours later and they tell me my vehicle is ready to go.Told me I needed a brake fluid flush and wheel bearing hubs, and various other things.Problem is I had just gotten a brake fluid flush a month prior, and wheel bearing hubs 2 days prior.The rest of the things they said I needed, I know were accurate.
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December 2023 by Chris Flores
No response on phone number call 2 days in a row during working hours with no response
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October 2023 by Redwood “Redwood” Punx
Not my experience, but a relative's. The employees here completely trashed my relatives vehicle. Imprint marks on the back seat were clearly from when they slid the rear bumper back there & the interior was so dirty,it seemed as though someone had sandblasted nearby with the windows open. The manager was rude to my relative when they questioned what happened, insisting their employees didn't make the car dirty.Oh yeah, & noticeably overly expensive too
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October 2023 by Anthony Lopez
Today makes my 3rd time coming here since i moved to this area and I am still baffled with how professional the staff is. They answer all of the questions I have about services, discounts, deals, and general maintanence.Services: Air & cabin filter replacement
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September 2023 by R S
Saved me in a pinch right at closing time. Best customer service ever. Thank you guys so so much!
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June 2023 by Glenn Floyd
Never use this shop, understaffed and don’t seem to know what they are doing. Definitely find a more reliable repair shop. If I could give it less than a one star I would
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April 2023 by el batito feo
They are very unprofessional they got my car 10 days . At the beginning they say one or 2 daysSo they are unreliable. If you have a chance run from then
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December 2022 by Carlos Garcia
The service I received from the staff was exemplary. My wife's vehicle needed a new battery, and the staff went out of their way to accommodate me and installing a new battery immediately. The prices are very reasonable, and the variety of services is great. I don't have to drive to far to service my cars.
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October 2022 by tanner mandel
This place was amazing about 4 months ago… today Was told I had an appointment at 09 am for an oil change. I showed up at 8:50. When I showed up I was told it was going to take an hour and a half for my oil change and tire rotation. It's now 9:40, there is 1 car in the garage with 6 bays, there's 3-4 workers, and my truck is still sitting in the parking lot. Walked outside to see if my truck had been moved and two of the employees were walking to the store to take a break when they opened at 8am. The front desk employee is sitting at the desk with his head down and appears to be sleeping, and the employees are in the garage just talking. When my truck was done I checked my gauges and everything. None of the tires had the correct air pressure or even matched and they did before, and the oil percentage hadn't been reset. This place is a disaster
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September 2022 by Jason Obrien
Totally awesome guys , Kevin and Angel , Diego hooked me up solid knowledge and helped me out with some small tweaks to the car and tire pressures , couldn’t be more happy to be here, definitely worth the drive to come to this Firestone, great guys and look forward to there business in future
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August 2022 by Kathleen Panganiban
I had to get my tires replaced last minute and this was the only shop who let me come in at 5pm. Kevin was extremely helpful and explained everything well. They replaced 4 tires and did an alignment in less than 1.5 hours. Awesome service! Kevin will definitely help you out with excellent service!
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August 2022 by Steven Mencia
Great Place. Highly recommend. Kevin was a great person to talk to and gave excellent customer service.Service: Brake service & repair
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August 2022 by Keyshawn Pinkard
I don’t ever right reviews but I had to for this one. I came in all messed up lucky Kevin and his team was supportive found the problems, gave me advice, before and after my issue was resolved. They walked me through everything and had me out in 30 mins. Highly recommend.Services: Tires
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July 2022 by Nek
Terrible experience. I brought my van in to be fixed. After 9 days and more and more money I had to pay they gave it back to me completely the same and I had to pay 900 dollars for nothing. On top of that I pointed out the reason the a/c wasn’t flowing (ac not coming through the vents and no cold air we’re the issues) to them twice and the lady told me twice that it was fixed yet when I pick the car up it was still busted. I showed her where the hose was chewed up and basically did the work myself. They would never call me to give updates I had to call them after days of nothing. I finally had to go up there to find my van just sitting in the lot no work being done at which point I was told there was nothing they could do. They didn’t offer a warranty or give me my money back for the compressor I bought for them to replace. They literally just had to vacuum out the hoses after install but they must not have known that. Do not go here for actual mechanic problems
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July 2022 by Shawn Mcleod
I don’t ever right reviews but I had to for this one. I came in all messed up lucky Kevin and his team was supportive found the problems, gave me advice, before and after my issue was resolved. They walked me through everything and had me out in 30 mins. Highly recommend.Services: Auto engine diagnostic
