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April 2024 by Winn H.
I was excited to see the updates after not having visited AE for nearly a decade! I remember my first pair of jeans from here, and I liked the ease of being able to try on a variety of styles before buying. The staff that I interacted with were friendly, but after trying on a few pieces, a staff member that collected them kept pressuring me to purchase them or to have them "held" to purchase later in the day. Naturally, I wouldn't mind, but after I had said no twice, it ended up being a pretty awkward. After this experience, I'll likely only be shopping with AE online.
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February 2024 by The Jewel Riders Archive
Very helpful team. I believe her name is Isabella. She was a very nice cashier who helped me with my purchase.
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October 2023 by Leticia M
I'm addicted to this place.
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September 2023 by Heidi J.
I spent my birthday money online at AE. Some things didn't quite fit and others didn't fit at all so I ran to the AE store in this mall and was immediately greeted by Emma. She was friendly and so very helpful!! She was kind to my young children. And she helped me return and exchange and purchase new things online all in the same transaction. She also ran back to the shelf and pulled the pair of jeans that I had been considering online. Thanks for your service and help today Emma!
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September 2023 by Treci M.
Oh my goodness, I dredded this day for weeks and weeks. I met the sweetest gal named Naveo. She helped and helped, and without her, I wouldn't have had the patience to keep looking for sizes and styles. I bought 9 pants. 9 freaking pants. I'm shocked!!!!!! And really relieved. I'm still the same size
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June 2023 by Jenniffer L.
I rarely if ever leave reviews, but after multiple visits with the same issues, I felt compelled. The staff (not all but most) are not very friendly and seem bothered when they are helping you. There were 5 employees roaming around and one register open. Most times there isn't anyone at the registers and you have to pay from a make shift table in the front of the store. The lines get so long and there's no attempt to mitigate by opening another register. Thus is the THIRD time in the last few months they've left a security tag on an item I purchased. The woman who rang me up was rude and stuffing the clothes into the bag. I had to fold them as she went. I even asked her to double check the security tags because of the ongoing issue. I've worked retail many years and would be appalled if my employees behaved with such indifference.
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June 2023 by Gina M.
I purchased a pair of AE Snappy Stretch Baggy Cargo pants in color brown at American Eagle at the Westfield Topanga Mall in Woodland Hills. I saw these adorable pants and decided to purchase them. The first pair was 60.00 in total. I decided one day to wash them, not thinking anything of it since I had followed the care instructions on the tag. Then after the pants came out of the wash, there were pink discoloration and bleach stains. I had not gotten anything on the pants to have this happen. I decided to purchase a second pair which then resulted in the same thing. But this time, it was much worse. I spent a total of 120.00 on the pants just to not be able to wear them again due to the discoloration and bleach stains. I called the store and was told to contact customer service. I did, and then I had to send a message to the contact. I hope to get a refund or exchange for this item without paying anything. I checked the reviews online, and this is a common occurrence with these pants. I would NOT buy these pants from there unless you want discoloration bleach stains. I had purchased both in-store, just a short distance from each other. These purchases happened on March 2023 and then a couple of months later. No matter how cute you think they are, it is NOT worth it. Get a different style of pants. I have never had an issue with their items before, but I am unfortunate this happened. It was way too much money to have this happen. The company is aware of it because of the reviews online.
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April 2023 by Theo “ahacool5” Kim
Clean and well organized store.The store carries lots of American casual with a good price.Kind staffs and enough fitting rooms.Located at Topanga Westfield Mall.
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March 2023 by Cassandra Rodriguez
Went to the store last night 3/7/23 at around 6:30-7:15.My mom I and my 8 year old daughter and my 4 month old niece.We were quick just stopped by for a jeans.Got greeted rudely by ANDREA. She had a nasty attitude we asked nicely to get 3 pants because she was folding and didn’t want to ruin her work. She rolled her eyes and handed us the jeans. We went to try it on. Decided on the pants and went over to pay. Of course ANDREA checked us out and said rudely “that’s it?”. The whole experience was unnecessary. I know it’s Almost closing time but that’s not a reason to take it out on clients.Just a side note the young man letting us in the dressing room was very kind.I’m sure there’s lots of people wanting the job Andrea has.
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February 2023 by Kyla K.
omg Kiyomi was SO helpful!! She spent so much time working with me trying to ensure i got the right size on a time crunch. love her xoxo
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January 2023 by Te-see B.
Okay, I may not be a teen any more but hey, I still prefer these styles over ladies, which I find boring. Here they have smaller sizes that fit me pretty good. Gone are the days of having to take in the waist of my jeans!!! The store is quite big and very clean. Customer service is with a smile and easy breezy. This location is connected to "aerie" their sister workout/yoga line. Also fabulous with XS and XXS for us "tiny but mighty" girls. Great patterns, comfy material that stretches and breathes. Flared, straight fitted legs and joggers available in larger sizes as well! My flared jeans are fabulous but even in an XXS they are a tad big but I kept them:) so comfy and they look good, at least I think they do! *Sign up online for their rewards program and email blasts with "products on sale" updates. Gotta love that.
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October 2022 by Julie W.
Kiyomi is a huge asset to American Eagle and Aerie! I had an exchange and she made it effortless and even encouraged me to buy something with my remaining balance. I will definitely look for her her to help me on my next visit!!
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September 2022 by Aaron S.
Waited in line with one person in front of me for so long I just left, they didn't even acknowledge you or anything and just babble and not do their job to get customers out. 09/23/2022 3:00
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September 2022 by Bree A.
A huge thank you to Kiyomi. She helped me find jeans after not shopping for several years and was in dire need of some new ones. She and all the staff were very friendly and couldn't have been happier with my experience.
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September 2022 by Jamie M.
Kiomi (sorry if I misspelled!) was so sweet and helpful. She provided excellent customer service and made all the difference for my quick stop into the store.
