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February 2024 by Shelly Gilboa
Fresh cut lilac is one of my favorite sense must try worth every penny
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January 2024 by Presley
By far the worst and most disappointing experience I have ever had. I received a spray for Christmas and wanted to exchange for the same thing because the spray top wasn’t working. They told me they would charge me the new difference for the even exchange. How does that make any sense? Chantella Parris Should be ashamed of herself and her bad attitude towards customers
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January 2024 by Leslie Blanco
super rude
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January 2024 by Daniel
Fragrance going fast
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December 2023 by Arkadiusz Kaźmierak
pleasant scents, possibility of testing on site, various types of promotions. Foam soaps are unrivaled. It's great that you can buy a refill. Professional approach to the client.
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December 2023 by Karen B
Came in at 8:50 and they had the doors locked. I was just picking up an order and although they say it’s closed at “9pm” it closed before. I’m going to cancel my order and ask for a refund.
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November 2023 by HearThrob
Expensive but worth it. They got sales sometimes where you can get them half off. Wait for those.
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July 2023 by Deborah Waters
Bath & Body Works is so good I love their hand lotion I love their stress lotion is superior to other lotions
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June 2023 by Saul Mejia
Great customer service and great deals.
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May 2023 by Danielle Wright
IF I WERE TO LEAVE NEGATIVE STARS!!!! Store Manager, Chantella Parris is absurd, disgusting, irrelevant… she does not deserve to have a platform to be a manager. I come into this location occasionally and everytime I see her she is extremely passive-aggressive to her fellow co-workers. She is in fact reported to HR for her disgusting behaviors. At one encounter i saw her tell her fellow co worker to scoop up the dried up chewing gum on the floor… umm excuse me would she like her fellow colleague to tell her that… umm no!! On another encounter, I witnessed her yell at her fellow co-worker on why she didn’t sign her up for reward program. And her proceeding to say I’m going to start cutting hours if you’re not adding them onto it. She also adds don’t even tell them what it’s for just take their phone number, email, etc… if someone were to take down my information l, would definitely want a VALID REASON!! Ms. Parris is extremely inappropriate person she should be terminated for actions. HR please look at the other reviews and ask yourselves why is she still with the company. Please, I hope bath and body goes bankrupt!!!
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May 2023 by Emily
I just wanted to say I was in the store today and overheard the manager loudly lecturing one of the staff members about stuff that could be discussed not in front of customers. Multiple people overheard and felt so bad for the sweet employee being lectured on the store floor. I hope they can have these conversations privately moving forward.
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May 2023 by Rob I
These guys have a very welcoming staff and great sales!
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March 2023 by Stephen Lee
Love this place to get scented candles, shower gels, lotions, and air fresheners. Great gift ideas. It has discount and free gifts when you join the customer club of the company. Discounts around the holidays are very significant compared to the retail prices.
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March 2023 by sally a.
Let me start off by saying there manager Cesar is the most rude and unprofessional person I've ever came across. I walked into the store to use my coupon that they sent me to redeem a free item. I was two days past the exp instead of him accommodating me for something that's 8.95 and cost the company nothing. He gives me a nasty attitude and said sorry he can't do it with a sarcasm. Don't like how he made me feel. I've been a customer for 20 plus years and been shopping at the topanga location for over 11 years. Thanks to Cesar I will never be back in this store and I'll make sure to let me friends and coworkers not to shop at this location ever again.
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January 2023 by Christina Arambula Garcia
I always like the lotions from bbw great products
