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December 2024 by samantha b.
Honestly I get the holidays can be a stressful time for workers and consumers alike, but having common courtesy goes a lot further than employees think. It’s not just about asking me if I need help when I walk through the doors. It’s how each and every one of your staff addresses people in general. Every time I come here I can be so nice and I always run into one or many staff members who lack self awareness and the ability to acknowledge people around them… I don’t have a major issue but the seasonal people you guys hire suck (if that’s who are the ones working).
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December 2024 by Sk “SkKk” KB
I had an extremely disappointing experience at the Bath & Body Works in Topanga Canyon, Los Angeles. I was purchasing over $200 worth of creams and sprays. Due to a recent shoulder surgery, I kindly asked the staff to double-bag my items to make them easier to carry.
While one associate was initially helpful at register another employee named Dil jumped in took everything from bag for no reason. Shw was incredibly rude, dismissive, and had a terrible attitude. Instead of accommodating my simple request, she insisted on consolidating the items into one heavy bag, despite my physical limitations.
Spending significant money at this location only to be treated so poorly is unacceptable. Dil clearly lacks the professionalism and customer service skills expected in a retail environment. This experience has made me reconsider shopping at this location in the future.
I went to fallbrook and vanoween location and purchased around $114 more.
It's 2024 and market demand is an excellent customer service.
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October 2024 by Anthony Tran
I was here a few weeks ago and finally had the time to post this and the product I purchased. I came in looking for scented refills for my car and the 2 associate one named Yeimi? and another I forget were so welcoming, helpful and answered all my questions.
I also purchased a limited edition stranger thing candle holder because they offer to hold the item for me <3
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April 2024 by Peter Xaymountry
My wife and I stopped by here while in Westfield Topanga mall. She wanted to try a lotion product she likes for here so we walked in. Usually a worker would greet you when you walk in or browsing throughout the store but tonight no one approach us. They had a lot of products on display and a decent amount of guest inside. I didn't see that many deals so maybe it's not that time yet. My wife saw some birthday gift stuff that she like so she ended up getting 2 of then near the checkout area. She also found the hand lotion she like but they didn't have a smaller size bottle so she didn't purchase one. When we walked out of the store, the workers thank us for shopping there.
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March 2024 by Peter X.
My wife and I stopped by here while in Westfield Topanga mall. She wanted to try a lotion product she likes for here so we walked in. Usually a worker would greet you when you walk in or browsing throughout the store but tonight no one approach us. They had a lot of products on display and a decent amount of guest inside. I didn't see that many deals so maybe it's not that time yet. My wife saw some birthday gift stuff that she like so she ended up getting 2 of then near the checkout area. She also found the hand lotion she like but they didn't have a smaller size bottle so she didn't purchase one. When we walked out of the store, the workers thank us for shopping there.
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February 2024 by Shelly Gilboa
Fresh cut lilac is one of my favorite sense must try worth every penny
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January 2024 by Presley
By far the worst and most disappointing experience I have ever had. I received a spray for Christmas and wanted to exchange for the same thing because the spray top wasn’t working. They told me they would charge me the new difference for the even exchange. How does that make any sense? Chantella Parris Should be ashamed of herself and her bad attitude towards customers
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January 2024 by Leslie Blanco
super rude
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January 2024 by Daniel
Fragrance going fast
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December 2023 by Arkadiusz Kaźmierak
pleasant scents, possibility of testing on site, various types of promotions. Foam soaps are unrivaled. It's great that you can buy a refill. Professional approach to the client.
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December 2023 by Karen B
Came in at 8:50 and they had the doors locked. I was just picking up an order and although they say it’s closed at “9pm” it closed before. I’m going to cancel my order and ask for a refund.
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November 2023 by HearThrob
Expensive but worth it. They got sales sometimes where you can get them half off. Wait for those.
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August 2023 by Jj Jj
They need to be more generous to their customers, if they say 75% that should be the whole store. I wasted my time to find out it wasn't all 75%. Little hand sanitizers can't make them 75% because they would go bankrupt I guess.
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August 2023 by herrigo morsa
Excellent good aromas they have good offers divine aromas
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August 2023 by kar Ina
Love it.
