-
November 2023 by Madeline H.
Danny was so helpful! great local shop I always feel like I don't know what I'm paying for and they explained it all and gave me a good deal
-
November 2023 by Jonathan
Made an appointment online for an alignment along with other services to get done. This appointment was made at the beginning if the week for Saturday 11/11 as I know they can get very busy. I arrived 30 minutes early as they tend to be very busy. While getting checked in and going over the service’s needed I was informed the alignment machine was down and had been down for two weeks. The gentleman said he had been asking the district manager almost every day for a status to get it fixed. This is poor business practice and inexcusable as there should be some sort of notice when booking appointments for services should notify the customers it’s unavailable at the moment instead of wasting time to drive there.
-
November 2023 by Joe Ourfalian
I got tires here a month ago and it was a good deal. I needed a battery and an oil change so I thought I would try them out. The initial quoted price for a battery was $40 more than what I was initially quoted. It seemed like they didn’t know about batteries because they couldn’t answer my questions and they said it’s just more money for the battery!
-
November 2023 by Jonathan M.
Made an appointment online for an alignment along with other services to get done. This appointment was made at the beginning if the week for Saturday 11/11 as I know they can get very busy. I arrived 30 minutes early as they tend to be very busy. While getting checked in and going over the service's needed I was informed the alignment machine was down and had been down for two weeks. The gentleman said he had been asking the district manager almost every day for a status to get it fixed. This is poor business practice and inexcusable as there should be some sort of notice when booking appointments for services should notify the customers it's unavailable at the moment instead of wasting time to drive there.
-
November 2023 by Kristi G.
Excellent, quick and efficient. All the employees were kind and made sure that I was comfortable while I waited for my tires to be put on, which did not take very long. I'll bring my business back!!
-
November 2023 by Chad Norris
Great place to get tires/installed. Bought them on simple tire, they were delivered to Big Brand and with an appointment they were installed in less than an hour. Such a better experience than another shop, I won't mention the name, where they act like they're doing you a favor to sell you tires.Thank you for the great service Big Brand Tires.
-
October 2023 by Chad N.
Great place to get tires/installed. Bought them on simple tire, they were delivered to Big Brand and with an appointment they were installed in less than an hour. Such a better experience than another shop, I won't mention the name, where they act like they're doing you a favor to sell you tires.Thank you for the great service Big Brand Tires.
-
October 2023 by Sean W.
I haven't personally been here myself but my Aunt who is a senior spoke very highly of you all for taking care of her every time she has needed service for her Audi Q5. Thank You and her review follows in her own words...Hi Sean. Please post this review I Yelp for me.Five stars for Ray and the team at Big Brand Tires (formerly Chatsworth Tires and Service) for excellent service, professionalism, and quality service. I highly recommend this business for your automotive needs.Once Again Thanks Guys
-
October 2023 by Alejandro P
Recently, I had an unfortunate incident where my tire met a curb and ended up punctured. After being towed by AAA, I reached out to several local tire shops and received quotes ranging from $150 to $350. Surprisingly, Big Brand Tire offered me an incredibly competitive rate.But it wasn't just the pricing that impressed me - their flexibility with scheduling was also commendable. They had plenty of appointments available, which allowed me to choose a slot that best suited my needs. Remarkably, they were also able to assist me on a Saturday - a day when many other shops tend to be busy.The total time I spent at the shop was a mere 45 minutes, which is superbly efficient. The experience was so positive that I have already decided to return to Big Brand Tire for any future tire-related needs. Their perfect blend of affordability, convenience, and prompt service certainly sets them apart in the industry.
-
October 2023 by Larry Johnson
I came home from vacation to find a flat tire. I’d had to put some air in it before I left. Having out of town guests coming the next day, I couldn’t wait. Used their chat feature around 8am and was able to get an appointment for 10! The guys were very nice, professional, and got to my car around 10:30. The store is clean, plenty of space and places to sit down. Turned out there was a nail with a slow leak. Instead of replacing the one tire, I replaced both front tires as the other one had a significant gouge in the sidewall. They also told me about the age of the tires based on the DOT. Recommended I come in 6 months or so to replace the other two, which I will do. Prices were reasonable as well. I was out of there by 11:30, a happy man. Highly recommend!
-
October 2023 by THE NIKKI ALPERT PODCAST Conversations Matter
Dropped my car off at Big Brand Tires on a SUNDAY!!!! They had come highly recommended by my big brother who is actually a car guy! He said that BBT has fair pricing, (boy do they) they do great work, (indeed they do) and the technicians are all incredibly nice, (I couldn't agree more)! I highly recommend Big Brand Tires and I will tell all my girl friends and their daughters to go there the next time they need something done! I'll never go anyplace else!
-
October 2023 by JIM MCKENNA
These guys are awesome. Had a nail in my tire and was in a time jam so just went to the closest tire place. Glad I picked these guys. Not only did they repair it the correct high-quality way with a patch, but it was also FREE. I couldn’t believe it, what a nice gesture. These guys have a customer for life now whenever I need tires - and I go through a lot of tires. Thanks!
-
October 2023 by Vanessa M.
Service was quick & easy , all staff were friendly and informational. I have gotten air in my tires & new tires
-
October 2023 by Koda H.
Helpful staff that indulges your questions and works to find the best option for you :) quick turn around with short notice. Thanks guys!
-
October 2023 by Julie B.
Got my jeep serviced end of May four new tires, I shopped around and they had the tire I wanted for maybe $50 less than other places. At the same time, my hub assembly had to be replaced (which I found out by going around to a few other places) so while i was there the guys were able to replace it on short notice which I appreciated.Although the price was higher than some of the other places I checked out.Was stoked to have new tires and everything working nicely.A few months later, I started to notice a whirring sound as I drove in the frwy about 60-65 mph. I had time this weekend to take it in to these guys again b/c they did the work and I wanted them to check it out for a possible defect on the part.The guy who helped me (I won't mention his name) started to tell me that I needed to pay a diagnostic fee $175. I was like wait, you guys installed it and all I want you to do is check out if this part is defective. It was a bit upsetting that they wouldn't guarantee their work, mind you it was nearing 5 month past the original work but now we're just experiencing a not so great customer experience...I'm sure he could I was getting anxious from his responses so he deferred me to speak with Brett, the manager (who had been on the phone (helping another customer) and had the attentiveness to acknowledged me when I first walked in.That guy walked away to get Raffi (who had initially helped me in May). Raffi looked through my account and said they guarantee their work up to 6 months for the rotation of the tires.Since, Brett was there too he said, he'd cover that and an alignment under the 6 month warranty.I had no idea that this warranty even existed with them.Nevertheless, they took my car right away, and got it back an 1.5h later.Sydney the mechanic who did the job suggested certain replacements, such as front end suspension (since it's an older Jeep) said they are notorious for things like this degrading. I was able to actually look and visually inspect what was going on, again, another example of service.I gave 4 stars b/c the guy who first helped me on this situation, nobody likes being hassled or have to feel like they have to fight to ask a service center (who I gave loads of money to for the tires/ repair) for simple customer service.Brett and Raffi are great. Thank you for too customer service.It was my first time meeting Sydney and get to see his work - so I'll do my own research on that front end suspension replacement suggestion and report back...
