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February 2024 by Alex Banuelos
Tommy & Nelson run an honest shop. Crew is talented and take care of our vehicles.
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December 2023 by Stephen Bryan
Always happy with the service here. They located and installed a set of tires for me last minute before a trip to WA. Needed service when my dealer had no open appts, they got me in and out in an efficient manner. Keep up the great work. I'll keep coming back.
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December 2023 by John Bass
I took my car to this Big-O location for an oil change and free tire rotation. They tried to sell me two new tires stating that my front tires needed replacement. I explained that there was still plenty of tread on the front tires and rotating them AS ADVERTISED FOR FREE extended the life of the tires! THEY DIDN'T PERFORM THE ADVERTISED FREE TIRE ROTATION! Big-O only cares about squeezing more money out of customers through deception and unethical business practices! DO NOT TAKE YOUR VEHICLES TO BIG-O!!!
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December 2023 by Krystal Miles
Great customer service. Explained everything thoroughly. Delivered as promised and in a timely manner
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December 2023 by Marilyn Klass
Would give zero stars if it were possible. Had an appointment scheduled for this afternoon and was told by the manager Nelson that he did not feel comfortable doing any work on my vehicle (refusing to even look at my tires) because I apparently had no oil in my tank. He suggested that I buy oil from AutoZone and come back in two days so that he could determine if I have a leak or if my car is just burning through oil quickly. I drove about an hour to get there and knowing that I had a long drive home, Nelson did not even give any nearby suggestions for mechanics. He spoke over me in a condescending tone to explain that when a dash light comes on, that means there is an issue (something that is not only super obvious but also not always reliable when I’ve been told by multiple mechanics in the past that my Kia’s dash lights are not always accurate due to wiring issues). He made it seem like I was in a very unsafe position and offered no help or guidance. His only concern was his own liability and he showed no regard for my safety on the road. I will never bring my car to this Big O location again.
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October 2023 by Wendy Beckley
Very courteous and honest.Adrian and Tommie are the best!I have been bringing all my vehicles to Big O, Canoga Park for over a decade! They are always straightforward and upfront with all costs.
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October 2023 by April Mae
Excellent customer service. Adrian was amazing with assisting me with my over sized tire alignment. Fast service and reasonable costs. Thank you!
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October 2023 by Jennifer Alderman
I called them in the morning to ask if there was a wait to get a screw out of my tire the guy said no. When I got there an hour later he said since I don’t have an appointment it would take 2 to 3 hours before they would work on my tire. I left and went somewhere else
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August 2023 by Cl Lesaca
Great service always friendly and always very skilled!
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July 2023 by D B
I highly recommend this place. The staff was knowledgeable and accommodating. Tom was honest and had my car ready in no time. Customer service was excellent! I will be happy to have my car and tires service here again. Thank you!
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July 2023 by Leenie Meenie
Amazing service Nelson was super helpful I’ll always come back here thank you guys so much.
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July 2023 by Jay L.
Great experience. They were very helpful and got my car done in a timely manner. No complaints from me!
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June 2023 by Dina J.
Do not get your brakes and rotors replaced by them. I had mine replaced twice and took my sons car to have his replaced. The two sets they have put on my car lasted less than 30k miles and the ones on my sons car lasted less than 15k. When I called to have them check my sons after another place told me I needed to have his replaced within a month, I took his car back since it was under warranty. They said they did not need to be replaced. That was after he had driven only 10k miles. My son only drove his car an additional 5k miles in the last year and of course he needs new brakes and rotors and it's outside of the warranty. His sensor never went off and by the time we took it back, 1 side was metal on metal. Took to another place and they said they were poor quality. Now my car needs new brakes and rotors again. I have 136k miles on my car and this will be my third replacement. Do NOT get them replaced at Big O Tires.
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May 2023 by Maria S.
Super nice, helpful and went out of their way to help calibrate my car after checking my tire pressure. They are quick at helping. I asked how much and they said nothing and to have a great day. I'm definitely buying my tires when needed through Big O Tires! I left impressed with their expertise and customer service. Big thank you today!!!
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May 2023 by james sileo
Nelson is a fantastic help for all your car needs. ? Got me back on the road quickly even when they didn't have my tire in stock. I'll be back for more great service!
