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December 2023 by Amy J.
Terrible service - I bought a jacket for my husband the day before Christmas and I went to return it today because my husband didn't like it and the manager treated us like we were hustling them. He kept saying the jacket had zipper covers on it but it was not sold to us that way to begin with. I told him to go look at their surveillance video and he said if he has time he will go look lol. I'm never shopping here again. Terrible terrible management! Such a shame that such a great brand has leadership like this.
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July 2023 by Shai Moghadam
One of the worst customer service ever, very rude and awful policy ,Nothing against the quality, but if you want to get something from this brand , get it from department stores, not boss store topanga
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July 2023 by David C
The management is so awful, He wasn't helpful at all, I take my money somewhere else they love it,
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July 2023 by Alan Renteria
Never have any polos in Large and employees are weird
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February 2023 by Ebonee G.
Bad customer service! Purchased a gift from Hugo Boss but unfortunately it was a size too small. We were hoping to EXCHANGE for a bigger size but the Assistant manager KRISTIN WAKEFIELD was no help INCLUDING THE SALES REPS.. No wonder your store has zero sales it's because of YOUR customer service sucks ass!! You just lost LOYAL customers. Good luck but you will never succeed with your unfairness acts! EVERYONE DO YOURSELF A FAVOR AND SAVE YOUR MONEY TO SHOP SOMEWHERE ELSE..
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January 2023 by Zack C.
Purchased a jacket for my son bar mitzvah got it after the bar mitzvah date . When I wanted to exchange it they told me that I can't do it after 30days . Very bad customer service
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January 2023 by Iris Yechizkia
Don’t buy gifts there. They won’t return and make up a story that it’s used when it’s clearly never used. I will never shop at this store again.
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November 2022 by Ingà B.
Second time coming to this store to find it closed mid day with a hand written note that the they will be back at 4:30 promptly… line outside, disappointed shoppers and it’s almost 4:45 and nobody is at the store. How does a manager run this???? Disgusting!
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October 2022 by Justin B.
I purchased a bowtie and two collared shirts for a wedding at the Santa Monica location recently, and explained that I would only be using one of the shirts because the suit was up in Carmel. I bought two different colors because I wanted to see what would match better. I did not wear one of the shirts, kept it in perfect condition in the bag with the receipt back home. After the wedding I went into the Topanga Canyon location within the allotted 14 days and Jean Paul would not accept the return, even though it was within the 14 days. He is rude, unprofessional and has no business being a manager at Hugo Boss.
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January 2020 by Akula LA
Customer service is superb Veronica and Chelsea were able to resolve my headache with what customer service started. I came in on a positive note and after calling Hugo boss while I was there I once again had a spur taste in my mouth however the representatives were able to resolve my issue and get me out quick and easy.
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October 2019 by sebag goldberg
Boss store has some very nice wears for a very good price! For those who are seeking very nice clothing at good prices, Boss store should be on your list for sure.
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June 2019 by Erica K.
My husband and I went in there to checkout the sale and we were greeted by this associate she was so annoying. She greeted us but made sure to make it known that they close at 8p and she took her watch out and pointed at the face saying it's 5 till 8 and we said okay that's fine we just wanted to look real quick horrible lady you could tell that her smile was painfully forced lol. I just walked out I don't put up with that kind of customer service
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March 2019 by Erin M.
Every time we come here we quickly find a handful of things that we feel we absolutely cannot leave without. Then the staff brings in a few of their own recommendations....which look even better than what we already found. EVERYTIME. lol Needless to say, we always leave here with a lot. But the endless compliments we receive at events, meetings, etc are well worth it. Thank you Hugo Boss team for keeping us looking sharp!
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July 2017 by Eman Talei
Super helpful staff and great selections. I wouldn't shop anywhere else!
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June 2016 by Juan Campos
Didn't have Apple Pay???
