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December 2023 by Brittany Andrews
An employee seemingly forced me to model a bracelet for a customer because they were worried it wouldn't fit their plus size friend. I didn't realize what was happening until it was over. I was mortified and will never forget the experience.
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December 2023 by Linda Kane
Customer service is at its best.Unfortunately didn't have what I wanted but they tried to locate it for me on the internet.
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April 2023 by Diane L.
I had a very disappointing experience. I was given a watchband for my apple watch as a gift and unfortunately I did not use it for a few months. When I brought it back to say there was a problem I was told it could not be returned because I wore it. How else would I have know there was a problem?? Never shopping there again.Lost a good customer and I will be telling all my friends. Don't say you can't do something when you can, but just don't want yo!!
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April 2023 by Scott A.
As someone who has shopped at Brighton since the '90s in multiple locations, I can say this Brighton is awesome like most. I was looking for something for my wife & sister here and had multiple people help and offer suggestions. Maybe the new manager has turned things around since the old reviews, but I seriously have never had an issue at this store. Angela and Taylor both found things that we ended up getting...they were both really nice and Stacy (manager) was awesome.Don't know wussup with reviews, but as of 2023 (post pandemic I'd guess), totally good!
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March 2023 by Sean J.
DONT SHOP HERE ! If I could leave negative stars I would. Second time giving this store a chance ; rude , racist, classless staff and WORST customer service I've ever experienced. As I've seen for reviews for this store I'm not the only one , first it was me having a bad experience but now my partner experienced it too and I said "it's time I finally say something". Ridiculous , you guys need to do something. I will never shop this location again.
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December 2022 by Tracy E.
I bought a badge holder from a Brighton store in Orange County when I was in that area for a work event. I bought it as a Christmas gift for a coworker, but found out the next day that my coworker had already bought one for herself. I went to this store, which is closer to my house, the very next day to return the item. There were 3 women working. I told one of the women that I was there to return the item, but would look around to see if there was anything else I wanted to exchange it for. This woman put the item behind the counter and went into the back room. When I didn't find anything else I wanted, I waited at the register to make the return. I waited patiently because both women that were available were helping people at the front. One register was free since the customer had already paid and the salesperson was just wrapping up the items, so I thought maybe the other lady would come out from the back to help. But she didn't. So I kept waiting. Finally, when the other salesperson was done helping her customer. She didn't acknowledge me, she just walked away. The person wrapping the other customers gifts finally said she would be with me in a minute. When she finally did help me, she questioned why there wasn't a necklace attached to the badge holder. This was the kind of badge holder that just clips on, there was no necklace that came with it, and you can clearly see that there is no place for a necklace on this type of clip. I told her that there was no necklace that came with it. She acted like she didn't believe me and said that they come with a necklace. Luckily, before I had to defend myself any further, the first lady finally reappeared from out of the back, and confirmed that, no, this type of holder did not come with a necklace. They finally completed my return. I didn't appreciate being ignored or having it insinuated that I wasn't returning the whole product. Bottom line - don't ever try to return something there unless you wanted to be treated with disrespect.
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August 2022 by Melissa B.
I came in with my mom today to return an item purchased November 2021. Unfortunately due to Covid and having two surgeries she wasn't able to come sooner. The manager was nasty about and had zero compassion. She kept saying it's been over a year we don't do returns or store credit. After shopping here since this location opened, will never support this company again.
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July 2022 by Peter Xaymountry
My wife wanted to stop by this store inside the mall when we were in the area. She shops at Brighton but mostly go to the one in Valencia. She likes their handbags so she was giving me hints on what she wanted for her birthday. The store is small but it's nicely decorated and organized. There was 1 worker working when we walked in and she was very helpful. She answered all my wife questions and give us her input on things.
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July 2022 by Peter X.
My wife wanted to stop by this store inside the mall when we were in the area. She shops at Brighton but mostly go to the one in Valencia. She likes their handbags so she was giving me hints on what she wanted for her birthday. The store is small but it's nicely decorated and organized. There was 1 worker working when we walked in and she was very helpful. She answered all my wife questions and give us her input on things.
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February 2022 by donald sternberg
My wife loves Brighton so Valentines Day was a no-brainer. The women who work there are the best...friendly, helpful and a joy to do business with. If you're buying quality, inexpensive jewelry for you significant other this is a "can't miss"
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February 2022 by Sh S.
Omg best place on this mall is Brighton store The staff was veryyyyy kind and friendly They helped a lot The store is always clean and they have sanitizers every corner The company was very good and the staff are very helpful to help me about my earrings and necklace I love this brand and this place Thank you so much for your all corporation
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January 2022 by Squid M
Great place if you wanna buy gifts, but the staff was rude. My mother brought in a piece from their older collection to have clean and they made her feel uncomfortable asking her about a missing piece the fell off years ago. Sad part is it's not really the first time the staff is rude since I only go in twice a year to buy gifts I always ignore them when they follow me or when they steer me towards the less expensive items.
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October 2021 by Dalia A.
Everything is so nice I'm this store. I love shopping at Brighton, but I can't stand the white blonde lady with glasses. She is so disrespectful and has a nasty attitude. I feel like this store should have nicer people to interact with customers if they want to make sales.
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September 2021 by Leticia M
Oh my gosh that was this lady that works there, she keep following me around she made me feel so uncomfortable eventually I just stormed out of the store. The spooky experience
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August 2021 by Leticia Morales
Oh my gosh that was this lady that works there, she keep following me around she made me feel so uncomfortable eventually I just stormed out of the store. The spooky experience