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January 2023 by Sahar R.
Best shoes collection I have seen in a while! Usually I'm the guy that find it really hard to find shoes. I went in Nordstrom in Canoga they have great customer service and they helped me find shoes really quick. I feel great about this purchase and definitely will go again to buy more stuff. Thanks
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January 2023 by Belit P.
I have to give a shout out to the staff at Nordstrom especially to Jaymion in the men's department. There's something to be said for impeccable customer service and Jaymion provided just that. My father is elderly and can be quite the difficult customer. I had bought him some clothes from Nordstrom that he needed altered. Jaymion is a pro and handled the sale, coordination of the alteration and my difficult parents with grace and ease. So thank you to Jaymion and the Nordstrom crew for making this shopping trip, which I normally find stressful into a pleasure. I give today's experience two very big thumbs up!
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January 2023 by Reb C.
I'm only rating this on today's experience, usually I have superb customer service towards me. Today I felt like I was not deserving, the customer service representative made me feel so small today it was at the the Jo Malone section. I am a frequent buyer for that product. not to mention that I'm a frequent buyer for the store period. For some reason I still feel stung.
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January 2023 by Steve Y.
Female clerk was very helpful guiding us to the restrooms. Clean store. Wide aisles. Very organized.
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December 2022 by Laura K.
The shoe department at this store is one of the worst I have ever come across. There is no one to help you honestly and genuinely in the ladies shoe salon. It is incredible how everyone judges you by what you are wearing and who you are with and when they see you trying on shoes and purchasing they want to help you yet if you have a return there is no one to help you in any way. I went to the Brunello Cucinelli counter to do a return for a Balenciaga shoe I was immediately shooed away by 2 male associates to the Lady shoe salon. There was a woman arguing with a sales associate about a Gucci Shoe exchange so I quietly waited for help. Mind you there was no one else in line, no customers in the entire store 2 hours before closing on a weekday. It took him calling a manger finally asking go the customer to wait until the manager called back then he helped. My exchange went to a return just like that. All I needed was a different size which you guys had in the store but because the gentlemen on the register was so rude and did not call for additional help or backup I did not want to give anymore of my time to Nordstrom. I quietly made the return and bought the shoes IN THE CORRECT SIZE at Neiman Marcus next door.
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November 2022 by Wendy H.
Their kids department is a joke. Their customer service is trash. I went in with an issue and she didn't even take the time to listen to my problem and try to fix it herself, she just gave a me a handout. From someone that has worked in retail I know this is just a tactic because you're lazy and you don't want to deal with the problem.
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October 2022 by Thedime J.
I walk into the store to return a tshirt and little to my knowledge I didn't know it was a felony to return clothes here. I shop here a lot and this was my first time returning something and they starting to get a little aggressive. Then some jerk that looks like a garbage collector looks and me and says "I won't accept this, it smells of body odor haha." When I wore it only two times. He's one to talk knowing that you people smell horrible. He looked more like a customer not an employee Ruined my mood I will NEVER step foot in this shelter again. That Bozi Txa should look for another job he really lowers the class of this whole Nordstrom.
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October 2022 by Fariba A.
This store is horrible! They have fake shoes! I bought Valentino sandals and the sole of the shoe came off after a short time (one month) ! And I didn't wear it all the time! The sales associate was rude and I had to call customer service they referred me to Gregory who is a manager for brand shoes. He made me take back the heavy shoes to store to show it to him. He rudely told me to take the shoes to repair shop in the mall! He even gave me their business card as if I could not have done it myself! I spent over $1000 to get such a poor service from so called Nordstrom! They put such a mean and rude person in charge of brand products! I could not believe the humiliation. I told him I would never shop at Nordstrom again. I feel that I was robbed and he said that would be ok! Next day I called customer service and complained she said some one would contact me but no! No one contacted me. Clearly I got robbed. Buyer be aware! Never shop there again.
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October 2022 by Noelle L.
The positive: the assistance of Earlene was stellar and much appreciated. The negative: most of the women's clothing was unattractive, ugly colors, ugly prints, unflattering cuts (shapeless dresses etc.). I WAS able to find about $1,000 worth of clothing. However, the 1 pair of pants I needed hemmed were on sale and because of that the charge was $15. A lot? No, but it's the principle. Nordstrom will not be the first place I go next time.
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September 2022 by Quintin E.
Wide open sales floor with a good variety of clothing and designer attire. This three level Nordstrom has a restaurant on the top level near their bed bath and then some section across from alteration, which you can leave and sit in an area enjoying a beverage or snack from the restaurant or your mall adventures. The first/ground level floor is mostly men's and boys and the mid floor is women's and girls with misc department store good on each. The fitting rooms are very spacious and comfortable and you can find some great deals on the mark off racks. Had a great visit! Hadn't been in since 2018 and it's definitely gone up in service and layout with more to come! The entrances from the AMC side seems more inviting and enchanting. Great customer service.
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September 2022 by Charlotte C.
Nordstrom has fallen off a cliff and service has been horrendous over my past seven visits. It's a real shame. I've used Nordstrom as an example of glowing customer service, now I'm not sure if I even want to shop at this location ever again (and oh have I frequented this store for YEARS!). I'm in management, and I'm just astounded that this location is experiencing such gaps after so many years of great service. Brief rundown of my last seven visits, all within the last 30 days: 1. Children's Shoes: My husband, daughter, and I came in to buy her a couple of pairs of shoes for school. We knew exactly what we wanted, and just needed them brought up from the stockroom. There were two associates helping one family of 3. Both associates walked past us 4 times each and never so much as acknowledged us. We sat down and after waiting for quite a while we got up and left. Mind you, we were the only customers in the department along with the other family. 2. Order Pick-Up area: Another shopper and I waited just shy of 25 minutes for an associate to come to the counter to help us with our orders. To top it off, they forgot to give me one of my bags. 3 Brazille: My husband and I took our kiddo to shop for back-to-school clothes on a Friday, and went to the restaurant to get dinner. We walked up to the host at 6:05 and were told that while they close at 7 pm we could not be seated as they took last call. 3. Women's clothes (2nd floor, Madewell/Good American area): I took my purchases from the area to the cash wrap where two associates were having a personal conversation. They saw me, but finished their conversation (about a hook-up and several minutes long) before helping me. 4. Handbags: I brought in a bag I wanted to return and the associate told me that their systems had been down for almost two hours, and that she could not help me (she wanted to). 5. Order Pick-up area: Three other shoppers and I had to wait over 15 minutes for anyone to help us, all while there were 3-4 employees having a conversation to the left of the alterations area. 6. Women's clothes (2nd floor, Madewell/Good American area): This was the straw that broke me. I waited at the cash wrap to make a return, and I saw an associate doing inventory. I waited for her to come up to the register (no big deal). When she finally came up she didn't say a word to me other than to confirm my method of payment. It was so weird! 7. I brought in two items to return to the kids department (by the order pickup) and the associate inferred I had already returned one of the items. After he called the manager, and I had to go through an inquisition for several minutes he finally figured out he had actually already scanned it and processed the return on his end. Normally, I wouldn't be keeping score, and I certainly understand things happen (I used to work retail too!). After having nothing but great experiences here and the string of issues back to back tells me maybe it's you, Nordstrom. All the brands I shop for are available in their own storefronts or sites, and we have plenty of options for prestige brands...I'm not sure if I even need you anymore, Nordies.
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July 2022 by Loren H.
I was in Nordstrom's yesterday, their first day open to customers who have credit cards for their big sale . It was very busy , I needed to buy clothes for my two grandkids up North . I was overwhelmed by the choices I had to choose from. A employee from Nordstrom's came over to help me with recommendations, and selections and I am glad she did . Minoo R helped me and got me in, and out Quickly.Again a lot of people were in there and she made it easy for me . Minno was kind, friendly, and so helpful. This is why I like shopping at Nordstrom's people like Minoo made it easy, and pleasant . Thank you Nordstrom's for helping me with a employee like Minoo for having great help at your location . She wrapped the clothes nicely and shipped it out the same day .
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July 2022 by Monica V.
I've been a nordies girl all my life and I've encountered many amazing SA's in my life. I've recently moved to SoCal from the Bay Area and I've been looking for the right nordstroms store for me . Lorrie exemplifies Nordstrom's values and reminded me why I've stayed a customer for so many years. Her passion and amazing customer service helped me when I dealt with online order difficulties. She ensured I received my product before my upcoming trip and I can't thank her enough! Thank you Lorrie for personally delivering my item! I wish all Nordstrom employees could be like you!
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June 2022 by Seleena C.
Tiffany R was making racist comments towards a customer, smh how is it ok to let a person like that work there! Get better staff
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June 2022 by Larry Y.
Rapper DDG said your manager, Tiffany R., called him a racial slur!! She needs to be fired! @ddg
