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July 2023 by Aruna Diaz
I’m very disappointed with this bank. It was my first time applying; they helped me open my account, which was fine, but the man who helped me through everything told me that I would receive my bank card in 3 business days by mail. I wait for at least 2 weeks and yet nothing showed up in the mail. I decided to call Citibank and, sadly, the lady informed me that I never requested to receive a bank card despite me doing so; I asked her to double check and she told me that there was no history in regards to my request. She offered a request, to which I said no and chose to close my account from there. I then went to the bank the next day, went to the teller to help close my account, and unexpectedly, the man who had said my card would be received was there. The teller took a long time to give me my cash back since it seemed like she wasn’t familiar on how to close an account (she called somebody up to help her). I wish I could have read the reviews before I even thought about trying out Citibank; Considering how my first time went, I wouldn’t want to risk any further financial problems with Citibank even if I am one who gives second chances.
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February 2023 by Sam Hensley
I’ve been a customer at the Canoga Park branch for over 20 years. It was the first account I ever opened and today I closed it because of how extremely difficult Citibank makes adjusting accounts. I had a joint account with somebody and wanted to take my name off of it, but leave the account open. The branch told me that this was not possible and the account would have to be closed. I called and talked to Citibank corporate, and they explained that was not the case and that, as long as both parties were there they could take one off. They said to call customer service if there were any issues and they would get it taken care of. So I take time off work and go in with the other party to take a name off and they tell me yet again that this cannot be done. After an entire year of trying to get a name off of an account I just gave up and will be closing all my accounts for Citibank. Not something that I wanted to do but if my bank won’t work with me, then I will move my funds to a bank that will. Furthermore, the Canoga Park branch looks like it hasn’t been updated in 20 years. The people that work there were polite enough, but really could care less. Tellers were nice, management only cared about opening new accounts, not retaining current ones. Plenty of other banks out there, give them a look guys.
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December 2022 by Kohji K.
they froze my account and stole my savings, also sent my loan into collections which destroyed my credit while they held my savings!!!the lady at the counter was not even trying to be helpful. kept getting wrong numbers to departments that kept giving me the run around.worst customer service and literally ruined my credit, i need help fighting them
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April 2022 by henry hernandez jr.
Used atm.very safe clean
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March 2022 by S
With self banker, no waiting line! Quick to open an account!
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January 2022 by Paul Beulke
This Branch is alway's closed 2 days in a row ( not the first time) now went by today at 12:30 doors locked no one inside called 800 # said there suppost to be open til 5pm . called back then 800 # said they were temporaly closed.
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July 2020 by E C
Don't bother, they can't even get their atm working
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November 2019 by Cheryl Zornes
I've been going to this branch for many years. The staff are always friendly and helpful. They know me by name and always greet me with a warm hello. The branch is quiet and never a long wait line. I'll be a customer there for many more years to come
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October 2019 by Marc M.
Not that hard to get in to if you plan your route ahead. Yes, they are on Topanga where it has a concrete divider and you can't turn in from the northbound lanes, but you can turn onto the street before it and get there with a short detour. You can also turn into the Bank of America parking lot from East bound Sherman Way and drive through to the Citibank lot if you don't want to make the right on Topanga. Service is about what you'd expect from Citibank, and the lines are usually shorter than most. If they get a rush at a usually light traffic time it can take longer, but they usually anticipate well. No problems getting in and out during my lunch break. The teller machines are seldom down and the place is clean. Other than a few square tiles missing from the mosaic over the door I don't have any problems.
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June 2019 by James R.
Seven people in line waiting and only one teller window open. This isn't the first time.
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April 2019 by Neli S.
I love this bank and I always get great customer service. Unfortunately today Quetzaly Hernandez helped me and it was horrible customer service. I don't think I'll be coming back to this branch.
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August 2018 by Cassandra Yeh
The Service: Very quiet branch, about 5 staffs on duty. When I was there, no customer waiting in line. Quick service. Staffs are very friendly, greet customers when they walk in.
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June 2018 by Conor B.
My biggest gripe with this location is unless you're going Southbound on Topanga, it's kinda a pain to get in and out of. I always seem to be going Northbound when I need to go here so I have to make a bunch of extra turns to get in and then another extra turns to return going Northbound on Topanga. Beyond that, customer service is good here. On par with other Citibanks. No real complaints there.
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June 2018 by Mehdi J.
Today, 6/12/2018, around 11 am to 1 pm, I went to the Citi bank at 7119 Topanga Cyn Blvd to open a new account, deposit $15000. I sat down with a helpful personal banker named Forouzan. I let Forouzan know that I'm a U.S permanent resident and showed her my green card and driver's license and she asked where is my country of citizenship. I let her know that I'm Iranian but I have lived in the U.S for 4 years as a permanent resident. She said because I'm Iranian, she will not be able to open an account for me immediately and she told me that I have to go throw security check to open an account. I said this make me feel that I am being discriminated against and she said that she is a banker and she is going to call her manager. Next thing, I saw Mr. Chu is approaching. After formalities, he told me that because I'm a citizen of a certain country, he is not able to open an account and he has to verify with "the Department of Compliance". I said I had an account with Wells Fargo, U.S Bank, Chase, and I even have a credit card account with Citi and I've never experienced such a thing and he replied because Citi Bank is a global bank, opening an accounting process makes it different from other banks. I immediately felt more discriminated and I felt I've been humiliated in front of bank workers and other customers. I asked him if he can write down whatever he says and at first, he said yes he'll write it down but Mr. Chu was very dishonest because he didn't write that down and instead he showed some random pages of Client Manual Consumer Account book and when I asked him to show me this discriminatory policy, he showed me some random pages and he kept answering my question in a dishonest way. I finally gave up and asked him for his manager and he gave me Ms. Savic direct number. Later on, I called 1-800-374-9500 and I elaborated the situation for the banker over the phone. He apologized, showed plenty of sympathies for I felt discriminated against and took a complaint. I might take this to appropriate authorities if I don't see appropriate action against the discrimination and humiliation I went through today.
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April 2018 by Chris R.
I was there for more than 20 minutes and then was asked if I needed help I said yes I was told okay 1 minute. Fast forward another 15 2 other people came in and the same person that told me to wait goes to help them. So I walked out lmao. Change ur name to shitty bank instead of citi
