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December 2023 by Chris E.
I am so happy that I discovered Ingolstadt West and have gotten to know Brad! He is a really great guy with an absolutely top-notch team!! It's been an extremely positive experience for me every single time and I have zero complaints. It's always a pleasure and I know I will be well taken care of. I'll be coming back again and again without fail and I highly recommend Ingolstadt West for anyone with a Euro! THANK YOU Brad!! I appreciate you and the entire Ingolstadt West Family!!!
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December 2023 by Sayda C.
Came back again after great customer service from Kevin. I highly recommend this place
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December 2023 by Anthony D.
I found Ingolstadt on Yelp and decided to come get my oil changed. I got a response quickly and got my estimate within a few hours! I can definitely tell these managers and staff are passionate about what they do. Kevin helped me at the desk and was very knowledgeable! Thank you Ingolstadt!
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December 2023 by Katie L.
I am so happy with the service that I have received from Brad and Kevin at Ingolstadt West. They are so friendly and transparent about any issues. I love the report you get with all the pictures and details about the work that needs done. I definitely recommend this place to anyone looking for a honest and excellent experience. I know they worked with me a got me the best value for my money.
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December 2023 by Beth S.
Ingolstadt West is the only place I would take both my wife's Q7 and my SQ5! Have been going here for the last 7 years and the service and work has always been excellent!!! The prices are more than fair and the Audi techs are super knowledgeable!!!Kevin was excellent and gave us an update on any future work that needed to be done. He is always great everytime we go in!!Thank you Ingolstadt West!!!
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December 2023 by Oscar J.
Kevin was a huge help on my most recent visit. Made the whole thing stress free and put my mind at ease.
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December 2023 by Emily R.
Kevin was super helpful in answering all my questions!! He thoroughly explained everything I needed for my car. Good experience and great service!
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December 2023 by King C.
Incredible customer service, the owner is kind and firm about all business dealings and treats everyone with respect. The service installation was swift and done with absolute professionalism. They even tightened up a few loose linings around my engine out of sheer courtesy. Wonderful place for German cars. The best in the west valley, hands down.
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November 2023 by Savion G.
can't thank ingolstadt west enough for the exceptional service they provided for my motorcycle. The expertise and attention to detail were outstanding. My bike runs like a dream now, thanks to their skillful hands. I highly recommend this shop for anyone in need of top-notch mechanical assistance. Low value and good quality all for a good price. Prices and parts are amazing.
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July 2023 by Nick Hanano
Fantastically fast and thorough service. Whether you're in need of regular maintenance/repairs or aftermarket parts, they can do it all. I wouldn't take my Audi anywhere else!
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July 2023 by Nick K.
Let me start by saying I ran a 2002 Audi allroad for 13 years, and if you know that car, you'll understand how I know a thing or two about independent mechanics! There are three indy shops that I'd recommend in the LA area, and Ingolstadt is at the top of my list. I've been taking my Golf R there for about a year now. Brad and his service advisors have always been up front, honest, and polite. They know their stuff, and don't recommend things you don't need, and don't pad the estimates. The mechanics are top notch and go above and beyond. Every time I've picked my car up, it feels better than when I dropped it off. My last visit was a prep for a track weekend at Thunderhill, and when I picked up the car it felt brand new. It had gone in feeling slightly loose and a little knocky, but left buttoned up and tight, as if the tech had asked himself, "how would I want this car to feel if I were driving it?" This kind of care is rare, indeed. I've been so impressed by their work, that I now bring my wife's BMW X3 in. As the family truckster, it gets higher but gentler miles, but I want it to get the same care as my Golf. And frankly no dealer is going to do what these guys do, which is to think about the vehicle as a whole and not just a small specific job.Communication is top notch. You get a detailed report after every service. Pricing is fair. The work is excellent. The variety in their lot speaks towards the depth of their expertise. Brad and his team are enthusiasts and drivers, and you can tell they care about building relationships.Just take it there, already!
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July 2023 by Akram Ghobrial
The worst customer service and repair shop I've ever experienced. We took in our 2015 BMW 5 series with 80K miles for loss of power. After they diagnosed the vehicle, we were told we needed to replace fuel pump together with a bunch of other things. We got the car back after $2,500 and when I asked Brad how the overall condition of the vehicle was, he said excellent and should get another 10K+ miles before any other major repairs will be needed. 1,500 miles later the vehicle lost power again. Took the car in to the shop WITHOUT AN APPOINTMENT and we were told it will take 2 days to diagnose the vehicle and get back to us. It took them 10 days to diagnose the vehicle without any communication whatsoever. I called and visited them a couple times during these 10 days and each time they told me they will get to it that afternoon or next morning and I would hear nothing. After the 10 days, Brad came back with an estimate of over $3.5K to repair the same problem that I already spent $2,500 for just 1,500 miles prior. I informed Brad that I just do not trust him or his shop and I just wanted the car back. That is when Brad turned 180 degrees and started attacking me and my character, whatever. I took the car back home and noticed a very strong smell of gasoline in my garage. Opened the hood and found a huge, continuous gasoline leak coming from the fuel feed line. Ended up taking it to another BMW mechanic who informed me that I would need to replace the fuel feed line due to 1st mechanic (Ingolstadt West) damaging the fuel line during disconnecting or reconnecting it. To me it was very dangerous to release the vehicle back to its owner in that condition with alerting them. SHAME ON THEM. There goes another $650. Changed the fuel line, ran some tests and vehicle runs perfectly.
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July 2023 by Elaine Ghobrial
First, we brought my car in to the shop back in January of this year because it lost power while driving and I got a warning message about power train malfunction. I found this place in Nextdoor so I decided to give it a shot. I should have read the reviews. It took a few days and $2500 to get it fixed but it was fine. A few months later, in May it lost power again. We had a few things going on so we didn't have a chance to bring the car back in until Saturday June 10th, without an appointment. Kevin was pleasant and stated that no one would be able to take a look at it until Monday but they will text us. Great, no problem. Monday came and went. We called on Tuesday and they said they had not had a chance to take a look yet. Ok. Wednesday came and went. Thursday we stopped by. Again no one has had a chance to take a look because they had another job that was taking much longer....if not this afternoon (Thursday) then Friday for sure. Friday came and went...The weekend came and went. Nothing on Monday. Finally, on Tuesday we get an estimate. TEN DAYS after we dropped it off!! Honestly, the right thing to do would have been to call us and let us know it was going to be a long wait, do you need your car? They told us they did US a FAVOR accepting the car without an appointment. A FAVOR?! I wouldn't call it that. I would call it GREED. When we went to pick up the car we were insulted by their demeaning attitude. We can't speak to their knowledge of cars or their diagnostic skills but their customer service should be graded an F. Then, when we got the car home and parked it in the garage, there was a very strong gas smell. So, we parked the car outside for a couple days hoping it would clear up. It didn't. There was a fuel leak in the engine. How can you, in good conscience, return the car to a customer in this condition? Needless to say, we did not go back. We won't be back and we have found another mechanic.
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May 2023 by Leonard Smith
You guys did 100% again. I'm keeping my old GTI longer! Still quick from the tune, thump on acceleration is fixed, transmission engages more positively. So, all problems solved when VW dealer couldn't do anything! You're running a high level operation!
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May 2023 by Eric Schloesser
These guys are second to none!! They’re true experts with not only German cars but cars in general — I brought them my 1989 Japanese car and it truly drives like brand new. Oliver is the man!!!Not only are they masters but they’re honest and kind, which is rare. Oliver was telling me stories of some of the problems they’ve solved with Porsches and Audis and it truly amazed me how knowledgeable they are with German cars. I would recommend this place to anyone and everyone, seriously. Thank you Oliver!!!
