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November 2023 by Cameron Michienzi
My dog looks absolutely terrible. Big chunks of hair missing, didn’t even clip his nails, matting underneath his stomach. Very unhappy and currently looking for a refund. I paid full price for a service I didn’t receive. Highway robbery. Very upsetting and disappointing. I will not be back.
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November 2023 by Lani Lee
Petco Canoga Park's staffs in general are very nice, courteous and very helpful, however it's not the case in the grooming Department. I booked an appointment for my dog, Rex, my seven-month old puppy. The first appointment went very well, he was very professional, and I was very pleased with the results, however the second grooming appointment (last month) was not the case. I encountered a very rude and disrespectful person. Rex was playful, but she said Rex is very aggressive and told me to go home!! I've never been treated so disrespectful with someone ever in my life!!! How come, same dog different groomer different result. I end up going to PetSmart and explain the situation. They assured me there won't be any such problem handling Rex. They understand that he is still a puppy and very playful. They explained that they are all trained to deal any type of dog's behavior; after all they are in dog grooming business, and they did just that. The groomers at Petsmart were very kind and courteous and when I arrived there, they handled Rex with NO problem AT ALL. When it's time to pick him up, they explained all the details of what they have done and how Rex behavior during the grooming. He was a bit crying when they grind his nails, but he wasn't aggressive at all unlike the petco's groomer claimed.
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October 2023 by Teresa Frias
Super easy to drop off my pup; I knew she was in good hands with groomer Parus. I will be back for sure. Buckwheat was so happy and smelled good and her fur was so soft!
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September 2023 by Richard Wortham
Donald and his team always do an excellent job of grooming my dog!
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July 2023 by ALAN Waxman
Had Paris cut Rocky nails and as usual she does a great fast efficient work very happy with my experience with Paris every time.
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January 2023 by JACQUELINE B.
Never again. Over priced, just shaved my dog saying that he was too matted and gave him an uneven shave. Have you ever seen a Maltese look like a rat before? I have now. Never again!
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December 2022 by Maeis Mike P.
Stay away from Paris , she is very rude & doesn't know how to talk to a customer. I've never had such a bad experience
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September 2022 by Avigail A.
Rude! I went to petco to pick up a few things for my pup. Yelp said they open at 9 and I got there at 9:30. A sales lady opened the door to let in an employee and I mentioned that Yelp says they open at 9. She says we'll we're not responsible for Yelp ! I told her that they should let Yelp know and that they get the info from the stores and she closed the door on me! Just rude...
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August 2022 by Marion H.
Wow I bought a dog cage 55 days ago as I was pet sitting a friend's dog and I thought that like most large US companies that I would be able to return this item with no issues. I thought I had checked the website but I wrongly assumed that a 30 day policy meant that after 30 days I could get a store credit. I had no such luck - I was told that no returns after 30 days and this policy started earlier this year. I called the toll free number and was told that returns after 30 days was discretionary and up to the store. I called the store and told them what was told to me and the manager informed me that they were told no returns after 30 days. I have no use for this item as I have pets and this is the 1st large store in this country where you can't even get a store credit for returning an item. Petsmart is the pet store to shop at as their policy is 60 days. Petco- I'm really disappointed I would rate this a 1 but the time that I bought I thought the sales person was ok.
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July 2022 by George B.
We asked them to trim our dog's hair and they completely shaved him and his head. He was not matted as we brush him regularly so I'm unsure why they did this or what their reason was. Make sure you ask them exactly what they're going to do to your dog before you drop them off. Will never return here with my dog.
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April 2022 by Allie E.
I had a full conversation with the groomer about the length I would like to be cut. I specifically said several times that I didn't want it so short that we could see my dogs skin. She fully shaved him. To the point where his legs barely have hair on them. The only hair she did not cut was his ears and tail. His hair on his head is uneven and she did not trim the hair on the bottom of his paws. Looks ridiculous. Would not recommend going here.
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March 2022 by Bill C.
Jose helped me a ton picking out JustFoodForDogs and breath enhancers for my dog. Highly recommend talking to him!
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December 2021 by Wendy Lupoff
Gaby was very sweet with my dog who was nervous..I really appreciate that! And she did a great job grooming her.. We'll be back!! :)
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November 2021 by Heather S.
-1 if I could. DO not get any animal there or any live food for your animals there. I bought some meal worms for my Gecko that I did not buy there.. Just his food. They were all dead or hardly moving. The girl that I spoke to goes well you need to take them out of the frig and into heat.. NO kidding I know that. But they still won't move and now most are BLACK and my Gecko won't eat them at all. After the hassle they finally gave me my money back.. ( still gotta check) their mice all have lumps and are in really bad shape. Look like tumors and are kept in very nasty cages. If you want your pet to get sick then by all means get feeder mice here but I would avoid this place. I will NOT shop at a store that sells animals that are dying or have huge lumps on them and are told that oh those are bites. NO dude they are NOT bites. Nick says things just to get people to buy things, Won't go there again. Instead I go to a MOM and POP store by West hills pizza..
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November 2021 by Hunny I.
Wrong address There is no petco in this area Waste of time driving over there,, pls check and correct the address
