PetSmart is the world's largest pet supply and services retailer, providing a wide range of products and services for various pets, including dogs, cats, birds, fish, and small animals. Customers appreciate the clean facilities and competitive prices, often finding everything they need in one place. The convenience of online shopping with local pick-up within two hours is a significant advantage for many pet owners. However, some customers have noted a lack of knowledgeable staff, particularly regarding dog-related products. While some employees are friendly, others seem inexperienced, leading to dissatisfaction when seeking advice. Despite this, many pet owners express happiness with the services provided, especially in pet daycare and grooming. They feel their pets are treated well and cared for by attentive staff. Some reviews highlight positive experiences where employees show genuine care for pets, even in difficult situations, like caring for animals whose owners cannot pick them up. However, there have been complaints about long wait times for order pickups, indicating a need for improved customer service. Overall, PetSmart is recognized for its extensive offerings and caring environment, though staff training and responsiveness could be enhanced.
This is my pet smart of preference even though I live in Simi
July 2024
we use the PetSmart hotel. Folks are super nice. Canoga is bigger than Northridge and a little cleaner. They have more of the items that sell out quick at other stores.
