PetSmart is the world's largest pet supply and services retailer, providing a wide range of products and services for various pets, including dogs, cats, birds, fish, and small animals. Customers appreciate the clean facilities and competitive prices, often finding everything they need in one place. The convenience of online shopping with local pick-up within two hours is a significant advantage for many pet owners. However, some customers have noted a lack of knowledgeable staff, particularly regarding dog-related products. While some employees are friendly, others seem inexperienced, leading to dissatisfaction when seeking advice. Despite this, many pet owners express happiness with the services provided, especially in pet daycare and grooming. They feel their pets are treated well and cared for by attentive staff. Some reviews highlight positive experiences where employees show genuine care for pets, even in difficult situations, like caring for animals whose owners cannot pick them up. However, there have been complaints about long wait times for order pickups, indicating a need for improved customer service. Overall, PetSmart is recognized for its extensive offerings and caring environment, though staff training and responsiveness could be enhanced.
It was ok nothing special. I think the people working there need to take pride in where they work. The store needs some cleaning, reorganization, and exciting decor. It is a pretty boring store with no exciting reason to go there.
May 2026
To start I want to say thank you to Andrea for all the knowledge you gave us today for our little dog gave us all the information we needed and more so helpful 😊 thank you!
March 2026
Store #1854. I visited on 03/12/2026. Awesome service, Jessica was extremely helpful and showed great hospitality skills, also every employee seem to have a legit smile towards customers. THANK YOU SO VERY MUCH!!
