This U-Haul Neighborhood Dealer location is noted for having nice and helpful staff, even accommodating customers who are late. The physical location itself is also described as great. However, multiple reviews cite significant issues with U-Haul's processes and equipment. The U-Haul app is frequently called terrible, glitchy, and a hassle for check-in and check-out, sometimes forcing inaccurate returns. The location often does not have moving pads or dollies that customers order online, as corporate refuses to update the available options for booking. The actual pickup process can be a pain and take considerable time. While the local attendants are nice, they must deal with these poor corporate systems and faulty equipment.
Attendant was nice enough to give us a little bit of time when I was late for my appointment to pick-up the vehicle. Terms were not explained as much and attendant seemed annoyed assisting me all throughout the process.
July 2023
Great customer service, the best U-Haul in the valley. Thank you!
August 2022
I like being able to rent a truck without having to go into the store...
