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December 2023 by Ali G.
Literally ZERO STARS but I have to put something in. Horrible experience here. Three weeks ago I sent a prescription here for the first time after a doctors visit, I had never used this pharmacy before and am new to the area so when I went to pick it up and they needed more insurance information and I had to wait longer, fine. It was frustrating because no one called or let me know anything was wrong, I would've provided the information had I known something was missing. Today I had to have another prescription filled, sent it to this pharmacy because I thought it would be easy since they had all my info. When I went to pick it up 2 hours after the doctor sent it, they said my insurance was expired (it is not). When I showed them my card they said it was no good. I said I was just here 3 weeks ago and got prescriptions filled. She looked again and suddenly it was "good." But of course my prescription was not filled. I had to wait 15-20 minutes. I waited 25 minutes then went around to the drive through again they said it still wasn't ready and I had to come in. I have pneumonia and feel awful, so I was frustrated. I came in they could only fill part of my prescription because they said the doctor must have made a mistake sending one script twice and missed my spacer for my inhaler. Even though I already had the inhaler they refused to give me the spacer even though I had physical paperwork from my doctor with the spacer on it and spacers are readily available online without a script. Literally so horrible. They had the audacity to tell me to call my doctor after I waited for this for 3 hours, well the doctor's office is closed. So frustrating. Never ever ever again will I waste my time at this walgreens.
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October 2023 by Google user
They NEVER answer the phone in rx and are extremely rude. They say they will order your rx, but don't. Horrible service
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October 2023 by Ray L.
This location manager Richard Samual , is one of the worst Walgreens to go .This manager refuse to honor the discounts on the Walgreens website and refuse to override the glitch in there system that allows the costumer to get a 70%discount on photos which we all know it can be override yet I went to other Walgreens the same day and they honored the coupon but this manager Richard blames it on his manager which is BS , why were other managers from a different location do it but not him How is it when I got the coupon on Walgreens website . Now I know why they have 2stars rating . I will never step foot in that location ever Location Topanga bl and saticoy .A very disappointed customer it's askin me to add a star rating , I add one star even thou I believe this store doesn't deserve
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October 2023 by Believe 3.0
They NEVER answer the phone in rx and are extremely rude. They say they will order your rx, but don't. Horrible service
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July 2023 by Pari J.
I love this pharmacy.They always call me for my refills.The manager is nice and also technicians are so friendly with me specialy if you are persian, they have persian technician her name is Fera.She always helps me, translate for me because my english is not good and has a positive and good energy.
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May 2023 by Tray N.
First of all, I love this place. The pharmacy is always friendly, Grace is always pleasant, she remembers me & we laugh. I've been in the valley for 9 yrs & walgreens & CVS have been awwsome. My prescriptions are a no fuss & they're accurate. I don't mind the wait if they're smiles at the end of the wait. Thank Q Grace & staff for always being amazing !!!!******Traci
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May 2023 by Marcella Hairapetian
Walgreens is great but it's not CVS. But Walgreens helps me when I can't walk that much because everything I need is quick n easy.
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March 2023 by Lian C.
Worst pharmacy of all time. THEY NEVER EVER answer the phone.Please HIRE MORE STAFF, this is so out of control.
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March 2023 by Imlia 8
Very good experience. It was my first time and I was a bit nervous, but someone was there and helped me with my questions patiently. I'm so happy about my experience and the result of my photo printing. I will try it again soon.✨️??
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February 2023 by Erin B.
Not only is this pharmacy consistently understaffed and can't handle their work load, but they also VERY REGULARLY will close without even filling the prescription you're waiting for...it's low key dangerous to do that with people and their medications and it blows my mind that the pharmacist here believes this is acceptable behavior.
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February 2023 by Sarah B.
This review is for the pharmacy!!Why does it take so freaking long! Like you text me to come get my stuff but I'm waiting in line/drive through for over 30 mins. The drive through should be used for customers coming to pick up quick. You need more staff or you need to close the drive through since it's here for convenience but it's not convenient. Make people pull out of line if you didn't get a text saying your order is ready. There has to be a better system!! Like WTF
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January 2023 by Daniel D.
Waited nearly over an hour for a flu vaccine. The pharmacy was empty maybe 2 or 3 people came to fill prescriptions and their drive through wasn't that busy either. The pharmacy employees ignored me for 10 mins before even having me step forward to the window, and then left me waiting for about 20 before getting me the informed consent paper, another 20 before someone came to the window to grab it. STAY AWAY go literally anywhere else
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December 2022 by Jonathan H.
Don't even bother with this Walgreens! I've come into this Walgreens before to do FedEx returns a few months ago and came in to return an item I requested to return on the company's website. Upon arriving there was no one at the photo counter and no button to call anyone. A man in his 20s with blond dyed hair comes to help me and says I can't return the item because I don't have the packing slip on the box (mind you I have a QR code sent to my email that I've used before with other companies). He didn't even bother asking anyone if there was a way to do it, just told me to go to a FedEx. I left and went to Sherman Way Walgreens and THEY were ABLE to scan my QR code AND print out the label and packed it all up. I will say Walgreens is a bit messy, especially photos but at least Sherman Way was able to do it for me. This place has lost good employees sadly. Warning to all who return.
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June 2022 by Heather T.
This location has apparently closed with no tentative reopen date. Would have been nice to know before I had my prescription sent there. Not only that, but I have had no communication for over a week that my script wouldn't be able to be filled here and now I am scrambling to get a new one from my provider. I am livid
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April 2022 by alexa M.
the photo printing at this place is a joke for some reason it takes hours to print a single order, I would definitely recommend calling ahead and making sure that they have your order prepared before you show up because they don't seem like they can handle much