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December 2023 by Ramese Taala
The people are cool, but when picking up money halfway through the transaction and it just gives up on you.
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September 2022 by Jerica M.
Not a western union - does not handle WU transactions. The person up front was cool though !
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August 2022 by Rosay Mooney
DONT SHOP HERE!!! This store’s customer service is pathetic. One cashier & the line is always backed up, 7+ employees wondering around the store just talking amongst themselves & boxes of inventory on more than half the aisles not being worked. I’ve been here twice & the second time I was there it was urged me to make this review. I go in & it’s 5 men employees huddled around the photo area NOT wanting or prepared to help me + a blonde hair older lady who walked past me to not help ME but to “make sure” one of the guys checked for my ID. So inconsiderate, belittling, & racial profiling. (Managers check the camera from last Friday evening.)
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January 2022 by Jasmine Mooney
DONT SHOP HERE!!! This store’s customer service is pathetic. One cashier & the line is always backed up, 7+ employees wondering around the store just talking amongst themselves & boxes of inventory on more than half the aisles not being worked. I’ve been here twice & the second time I was there it was urged me to make this review. I go in & it’s 5 men employees huddled around the photo area NOT wanting or prepared to help me + a blonde hair older lady who walked past me to not help ME but to “make sure” one of the guys checked for my ID. So inconsiderate, belittling, & racial profiling. (Managers check the camera from last Friday evening.)
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March 2021 by JD S.
The clerk wasn't able to help me BUT that wasn't their fault. I appreciate that he took the time to try and explain what I needed to do in order to cash my money order. Next time I come back, I know what I need to do. Thanks for the help
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September 2020 by Ute A.
The people that work there have zero customer service skills. I originally set up a money transfer with Western Union but the transaction had to be refunded and I wanted to pick up the money. Apparently the reference number I was given was not correct and the clerk told me he can't find it. He could have said "give me one second I need to call" or whatever. It took another staff to give him direction and I was able to get my money. Terrible place. If you can go somewhere else.
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September 2020 by Nicole K.
I would give a 5 star review only for the younger gentleman, Noe, who is on the computer at the right side of the window when you walk in. However, the older guy, Sergio, who sits to the computer at the left side of the window is extremely rude! I went in yesterday trying to send money to a relative in need out of the country. Sergio told me that my account locked/declined and I can't send anything. I asked him to try sending it to someone else or in a different amount because I've had this issue before and it worked. He got angry, raised his voice, and using impolite hand gestures said "No it already declined, I said it declined!" So I walked away, got back in line, and went to Noe when he was free. He kindly helped me with all the patience, as usual, and it ended up working! Being polite and listening to customers is important. Kindness goes a long way - thank you so much Noe!
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March 2019 by Kiarash T.
I got here 6:45 and door was locked and somebody was sitting inside and there was line inside He was not responding to me and he just letting people out and locking the door again Everybody were out before 7 but they didn't let me in I will never come back They don't care about your situation and you RUDE RUDE RUDE
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January 2019 by Mikey P
Love it....... it works perfecto
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October 2017 by Tisha F.
This isn't for just one office this is to all who have trouble with there passwords and get me locked out and has to go through hell just to get back into there account!!!!! Never again they make it to difficult when at times things need done ASAP
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May 2017 by Albert Jr L.
Quick and easy transaction, been coming here for decades not too often though. Been here for about that long over 20 years. Nice easy going staff good customer service and very reliable can't complain. Was there in and out in about 5 minutes. Thank you western union staff.
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October 2016 by Tony L.
People are nice, but make sure you avoid the older guy. He doesn't pay attention and isn't professional in his conduct! The other younger people are nice to deal with. My biggest complaint aside from the old guy that works there. The internet at that office is often down and you need to wait 10 sometimes 20 minutes until the signal gets reestablished! My one star has to do with the older geezer and the sporadic internet connection at this place.
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October 2016 by Tilly K.
Open till 8 pm worked out for me. Had to pick up $900 and it was pretty simple and effective. No wait line ans the gentlemen helping was nice and polite. I was required to give a full address and an ID.
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August 2016 by Ana L.
If I could give this location minus stars I would. Please please don't waste your time coming here. The customer service is so bad, the girls working there are so rude and just don't care. If you aren't happy with your job, leave it! Don't take it out on the customers. Very disrespectful!!!
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January 2016 by Nicholas C.
Complete waste of time. Kathy was very nice, she helped me, verified my check, and then she had to make sure her boss Juan was okay with the transaction since it was a check from my 401K plan. Juan thought I was stealing someone's identity and check so he told her not to cash it. It was a complete waste of time. Don't go here, I told my friend that is a regular to this place and he will no longer be using their services. You're welcome Juan for the review, I hope you see this and try to retort.