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August 2023 by Kelley C.
Unfortunately the manager Freddy Moreno is very unprofessional! I hired a mover, male, so that I didn't get taken advantage of as women often do. Due to an issue with U-Haul which no one could tell us what the problem was, they would not honor my reservation. I have never had an issue with U-Haul, no outstanding balances. The manager took it upon himself to link my name Thru U-Haul with the movers name so that I could not rent, Solely because I hired the guy and he was on site. Even though it was in my name the reservation was in and the truck we were using is in my name. I feel that they discriminated against renting to me because I am female and he stated to me. " we get scammed all the time, I'm not renting to you". It's unfortunate that I was treated like this and to resolve the issue I was told to hold on the phone for over an hour. Once I did get thru to the resolution department there was no issue on my name, account or reservation. The manager Freddy Moreno lied to me and told me that my account was now linked to the mover that I hired. Don't do business here.
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June 2023 by Corrine m.
Went online made an appointment to have a hitch installed on my car June 24 ,2023 my appointment was for 2:30 PM I received a phone call at 3:28 pm that it was completed! The lady at the counter, super sweet and friendly, couldn't be more of an inviting atmosphere. The young man that install the hitch was also extremely nice and professional. Overall wonderful experience. Shout out to Angela and Alberto great customer service!
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May 2023 by Robert P.
Rented a U-Haul for my move in town. Everything went fine with the equipment the biggest issue is their lack of communication and obviously staff. I rented a U-Haul for 5 hours, which was perfect for getting all of my moving done. Had the U-Haul parked in the return bay 2 minutes before it was due but no one was there to check it out. I waited for 15 minutes until one of the workers repositioning another U-Haul saw me and told me I could just leave it there with the keys in the ignition and he would take care of it. So that's exactly what I did and I went back to clear some minor things out of my place. Get a call around 3:30 from them asking when they can expect me to return the U-Haul and trying to tell me they'll have to add charges. I told the gentleman on the phone that I'd dropped it off before the due time and he just acted surprised and tried to blame another employee's incompetence. I also filled the tank to a quarter tank like I was supposed to but they're trying to tack on a fuel fee. Definitely using another rental company next time. Too many annoying phone calls on moving day. I'd recommend getting up and double checking a truck hasn't been returned before you call customers threatening about extra charges. Bye Felicia.
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March 2023 by Shareen S.
I have used this uhaul location several times. Even though it's clear across the wrong town, I will hands down drive 8 extra miles just to rent here. It's fast, easy, Jessica, Freddy, Michael, are all absolutely fantastic I can't thank mondo enough for the last minute help as I had a personal emergency with my child. Thank you Jessica for the referral! Any time I have needed anything, trucks, trailer, moving supplies, I just go here! I don't know why all the negative reviews, but as much as I have had to extend rentals on the same day bc of event that happens they are always there to accommodate me through every single hurdle I have to jump through. (seriously, my life is nuts sometimes) do yourself a favor and just get what you need handled here and then you'll save yourself the hassle anywhere else!
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January 2023 by Kaytee M.
Picked up a 10-foot truck we'd reserved + a trailer. Turns out we didn't need the trailer, so we brought the whole rig back same-day to try to get a refund before we left on an out-of-state move. Every person behind the desk and out in the lot explained what they were doing, were courteous and helpful, and figured out a way to get us the refund that worked out best. Totally recommend this U-Haul place.
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October 2022 by Jordan E.
100% pathological liars and cheats. I am reporting them to the BBB and others. I made a reservation a week in advance for a one way 15' truck and I was called and assured the 10' would fit a refrigerator. It did not and they overcharged me for the truck so I will be disputing the whole charge!
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September 2022 by K W.
HORRIBLE!! Do not waste your time here. The incompetence is severe. We made a 24/7 reservation. Arrived at 6am. Reservation wasn't entered correctly so we couldn't pick up the truck-uhaul on the phone explained this to us. Waited here until 7 when they opened. The opener didn't show up. So we are sitting here and sitting here. One person has keys. We have movers hired to pack our truck. This is completely unacceptable from a MOVING COMPANY. if you cannot get the services you offer done correctly don't offer them. Everyone knows moving is a huge undertaking, stressful and on a tight schedule. Rent somewhere else.
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July 2022 by Deborah S.
Freddy the manager is an awesome person & very professional with everyone, especially the customers & staff. The staff is also very polite, knowledgeable & professional. I have a storage space there. Thank you for all your help!!
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June 2022 by Andrea K.
I just want to say from the moment I walked in the store every single employee here was attentive to My needs and my husbands from Fairelynn , Armando, Matt, Danny, Jesus, and Alex all just call them the Sunday crew everyone went out there way to help us and the other customers. This is so far the best location I have ever encountered and I moved a few times. Thank you so much for everything.
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June 2022 by Kami G.
If you want correct information for your move out of state make sure not to use UHAUL. They do NOT train their employees to know anything about their trucks and what they can or can NOT handle! I called various times over a 3 month period to make sure their trucks had the properly equipment to handle my move and they all said "yeah, they should have them""...". When I went to pick up the truck the evening before my move I was surprised to find that all of the information I had been told was incorrect! I had to leave ones behind only to have to return to California to get them. Use another truck rental company and one that knows their trucks and their capabilities. They cost me nearly an additional $1,000 and refuse to refund my $$$&. Offered me a pathetic $45 refund for all the extra expense and stress! Never gain UHAUL!!
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May 2022 by Livia C.
Came here to fill our propane tank and it was so easy. Upon arrival, you ring the bill for service. The attendant came immediately and was nice and professional. He filled it up... super quick and easy. They took payment right then and there. We didn't need to rent a truck or anything but there seemed to be a lot of other customers renting and was pretty busy when we were here. This was one of the nicer and bigger Uhaul locations we've been too. We'll be back here in the future.
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May 2022 by Byron P.
Ok so I called the Railroad Avenue location a day made a reservation to rent a trailer so I could move a refrigerator to my house. No big deal right? They asked me all sorts of detailed questions about the kind of truck I'd be towing with, like make, model, towing capacity etc. Ok done. So reservation made. Wrong. I was told at the end of the conversation that "someone from Uhaul will call you to confirm your reservation." Wait, what? I thought that's what I'm doing now. Apparently not. "Oh it's just a formality to confirm." Ok. So I got a call later to confirm and it was then that I was told, by the way, you have to go to the Canyon Country location all the way on the other side of town (Sierra Hwy) to pick up your trailer. What?! That's like another 10 miles each way! The girl argued with me and said, "No it's only about 6." I stayed silent. Unfortunately, so did she. I rolled my eyes and could tell I was gonna get nowhere, so I said whatever, even though I'd now have to drive on the freeway with this trailer, which wasn't in my plan. Other than that, the people at the Canyon Country location were great. Easy peasy. I'd do it again if I had to but, c'mon, Uhaul. You gotta fix your reservation system.
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May 2022 by Steven S.
Every time I go into this place I'm impressed with the professionalism and courtesy of the staff. I was moving to the area, so I rented a large trailer from this location. They inspected my vehicle and quickly noticed that my trailer hitch was wobbling (I didn't notice), and they determined that the threads were stripped. They had a new hitch on in no time, and I was off with the trailer. I completed the move, and after-hours drop-off was a breeze. Since then, I've been back in there twice to fill up propane tanks. The staff is amazing, no matter who I deal with. Also, U-Haul's propane system is the best deal. Instead of trading in your empty tank for a full one, they fill up the tank you have, so you only pay for the propane that you use.
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May 2022 by Amber C.
I went to this U-Haul because all others had failed me up until the moment I walked into the canyon country location. A very very helpful young lady by the name of Faire Villa assisted me. She answered all my questions and if she did not know the answer she made sure to find the answer and put my mind at ease. I will never go to another U-Haul again no matter what the distance is. So please folks give this store a chance and do business at this location. I guarantee you will not regret it. Be sure to ask for Faire and she'll have you leaving with a smile.
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February 2022 by Chris B.
I was really upset with U-Haul on the day of my move because of the system/phone operators but this location turned it around for me. The staff was great. Connor P. especially was exemplary and made my experience amazing. I will definitely be using this location because of this great employee.
