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August 2023 by Eva-Maria Hoyer
Great experience! Thank you.
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June 2023 by Kenneth B.
My biggest issue with this office is that it is damn near impossible to get in touch with the person you need to talk with. They don't return phone calls and most of the time don't respond to an emails. I can't recommend them.
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April 2023 by Genise Gustafson
Extremely pleasant and professional.I highly recommend block advisors
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November 2022 by Heather Sebold
Cristine Gomez is very professional and friendly.
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June 2022 by Diane S.
We are so incredibly disappointed with this HR office. We dropped off our taxes 6 weeks ago, still not completed. Initial appointment was easy to schedule and we had everything organized and ready to go. We felt confident with our Advisor after he shared he had 35+ years of experience, he even started to work on our taxes during our initial appointment. After two weeks I called just to check in to see how far our Advisor had gotten in the process. He did not answer so I left a voicemail along with a follow up email however got no response back. After 3 weeks, I reached out again, after not hearing back, so I called the office and spoke with Bill (Manager). Bill assured me our taxes were being worked on, that our Tax Advisor was just super busy, I trusted his response. After 5 weeks however I called again, Tax Advisor was in but was not able to take our call, really???? I was again assured by Bill (Manager) that our Advisor was almost done, it would only be a couple more days. Today, after six weeks our taxes still remained incomplete, I can't even tell you how far our Advisor was in the process as the HR App doesn't let you know that part of the process. Outside the first appointment and over the course of the full six weeks, we never received any additional communication from our Tax Advisor. No return calls or emails, we just kept being led on. So today after 6 weeks of waiting, we picked up all our paperwork and now will go to someone else. To say we are dissatisfied with with this particular HR Block would be an understatement.
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April 2022 by reinhark05
Bill is exceptionally friendly and dealing with him is 100% trouble-free.
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April 2022 by Kirk Hanhy
I've been trusting H&R Block for many years
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March 2022 by eric adams
Zero stars. Scheduled an appointment w/ K, upon arrival was told the appointment w/ K did not exist, but they’ll look into it. While they were trying to figure out what happened with my appt, I overhear K take in a ‘walk-in’..? I say “Umm, did that walk-in just take my spot.?” Yes, sorry- all associates are now busy. I get skipped entirely. If they are this disorganized with appointments I don’t think I’m going to miss their tax service.
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March 2022 by C F
Been using them for 12 years now. Always a great experience, prompt, efficient service. Second the staff is friendly and helpful. Thank you!
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March 2022 by Marylee Clamon
Knowledgeable tax advisor. Pleasant experience. Very possitive experience/
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January 2022 by Heidi Schuler
I look forward to filing my taxes at this location every year. The staff are professional and welcoming. Cristine is incredibly efficient and always digs deeper to make sure I am getting my maximum refund.
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May 2021 by John Fleming
I hired BlockAdvisors to prepare both my personal and corporate returns for the year 2018. This was both for the State and Federal returns. I was given copies of all four returns. They were paid and I thought all was well. In the spring of 2020 I was notified of an audit by the IRS. They said I had received income that I had not reported. They told me I owed in excess of $ 60,000.I knew I had reported all income, and I could not understand the problem. I contacted Block Advisors for help. During the off season it is difficult to reach someone at Block Advisors. During the tax season, they are too busy to talk to you. It took several months to get a response. I talked to the office manager, Jim Register, three different times. He finally admitted the the error was on their part. Block Advisors had in fact prepared accurate returns, but they failed to file both state and federal corporate returns. This explains the lack of reported income.Jim Register told me he would resolve the problem with IRS. He did not. After several weeks I contacted the IRS agent and provided him with the corporate return. This resolved the issue with the IRS. I owed no additional money. The return was correctly prepared but not filed.Subsequently I was contacted by the Franchise Tax Board for the same issue. Again I resolved the problem with the state. The state , however, fined me $ 500 for filing late. I immediately paid the fine to avoid further fines. I provided Jim Register with copies of all communication with both the IRS and the Franchise Tax Board. He told me he would file a claim and have me reimbursed for the fine. That has never happened, and he is not returning my calls. I strongly discourage anyone from using the services of Block Advisors
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May 2021 by Bill Robinson
Karen Manring is the best. Funny , smart and a real gem with dealing with confusing and complex questions.
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May 2021 by Char Sydney
great assistance from staff & Karen.
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April 2021 by Zulema G.
They almost had me pay more in doing my taxes than my own father whom is married and claims 3 kids. I was fortunate enough to catch the mistake and get my money back. Not only that, they claimed I never paid my taxes and I did right in front of the desk clerk and I checked in with my bank as well. What was off was their system and they weren't even considering the fact that their system was malfunctioning. The manager waited 3 days to even consider calling their tech support meanwhile I was super uneasy and worried my taxes weren't going to be filed on time before the April deadline at the time. Poor communication skills for sure.
