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June 2025 by Suz
I went in after talking to the man on the phone who told me they do an inspection and they do a rotation. The counter person did not hardly look at me when talking without one smile. This was an unpleasant experience. Then I was told it would take an hour. It took about 40 minutes and then it was done I was told that they would not be able to rotate the tires due to my tires being “worn in the edges. Then I asked it they did the inspections and no checks were on the inspection portion of the paperwork. So I asked the counter man to go ask if the mechanic did it. The young man in the garage did not appear that I involved in the conversation as the counter man stood in the garage and did some check marking in my paperwork. Would love to have given 4-5 stars and with proper training on customer service skills, they could better explain themselves and I would have felt more confident in what they were saying. Too bad.
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June 2025 by maddy costa
took my car in on a friday and didn’t get it back until the following monday. since it took long, they threw me a deal and price matched the originally price of tires which were ordered wrong and then ordered correctly (why it took so long). they also threw in some stuff like a free alignment and other stuff.
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April 2025 by Robert Goosey
I purchased 4 new Goodyear tires from Goodyear 5 years ago. Today I brought my vehicle in for a tire rotation. I was told they could not rotate the tires because they were over 6 years old… company policy. The issue is, they sold them to me 5 years ago. So I now learned they sold me old tires and now won’t rotate them. Seems wrong to me. Either sell new tires or agree to rotate them 6 years from the purchase date.
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April 2025 by Chris Hager
I have goodyear tires I purchased here rotated every oil change service. This time I noticed my tires weren’t rotated when I came to pick up my car. Had I not brought it up they wouldn’t have told me. I understand it’s a law that they can’t rotate tires worn to a certain point. I come here specifically because they rotate my tires with the oil change. They called me to upsell me new brake pads mid oil change, but lacked to tell me they would not be rotating my tires. Again it’s not that I couldn’t get my tires rotated, it’s that they had no plan of letting me know that service was not done. That is just unprofessional. I won’t be coming back.
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January 2025 by Tim Ibbotson-Sindelar
Last time I went they were out of oil… this time the service was supposed to be done in 2 hours, I return in 3 hours and they haven’t started. Nice enough people but bad service
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October 2024 by Justin Cape
Store went above and beyond to assist me as a customer who had a tire mounting debacle.
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August 2024 by Mike Kane
Over 3 hours for a simple tire change, never called me except to try and sell me new break pads, ignored the online appointment, in short this place is terribly run as nd the eff employees seem apathetic at best. Save your time and money and go to Lloyds
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July 2024 by Andy G
The shop is corrupt and unethical. My wife just went there to have her tires rotated, and they told her she needed new tires. Her car has 13,000 miles on it and it’s brand new. It’s also all wheel drive and apparently doesn’t need to have its tires rotated ever, Which they didn’t tell her, An honest shop here in Aptos told her that. Then they told her she needed an alignment that they could do for $500. They can’t even do the alignment on the car she has because the information is proprietary to the type of car she has. If you have one of these cars you’ll know. Last time she went there they did the same thing, and she bought new tires with a car that had 21,000 miles. We had our neighbor check the tires afterward because he owned a tire shop for 30 years and he said that two of the tires were fine, the back were questionable. This time I knew it was baloney, I’d think twice before going to this shop, or just consider an alternative. Unbelievable audacity.
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June 2024 by Erika Watson
I went to 3 places before choosing this place, i got excellent service and honest answers.
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May 2024 by Emmet Tuttle
Got an alignment, along with a lecture on my tires being too old and so on…truck still pulled left leaving the shop. A few months later horrible toe wear on my front tire led me to notice play in my wheel bearing. Fixing it I found the clamp on my tie rod loose, and the camber on that wheel horribly off still (whether this is the cause or the result of the wheel bearing failing is like the chicken or the egg but I didn’t order chicken or eggs I just wanted my truck to drive straight, and if the bearing was chotched bad enough to prevent proper alignment it seems to me they should have noticed and tried to sell me that instead of new tires which would have got the toe worn off of them immediately anyways).
I’ve now read other accounts of Goodyear always claiming your alignments off…until you buy the 3 year warranty of course…
I’d have had better luck doing my own alignment with a monkey wrench and a tape measure…hell, I’d have had better luck even without the tape measure…even with Bridgestone tires on a pinto
Y’all are some fryers, I’m going to Priors
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May 2024 by Vicky
Scheduled an oil change and I got a confirmation email but when I showed up they refused to even look up a reservation and denied me any service. He stated that they do not take any online reservations… honestly shocking since I had to leave work early and drive across town for the appointment.
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April 2024 by Frank Damato
Decent shop but waited over 5hrs to fix a simple flat tire, and I had an appointment!
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February 2024 by Samantha P.
I had my tires replaced by them and they broke off one of my wheel studs. The guy blamed the previous tire shop I went to, but told me he could fix it for $110 and if I went to an auto shop and got the new parts for him. I called a few weeks later and they told me to come that same day and they'd get it done. When I arrived, the same guy told me they couldn't use any parts that weren't theirs. Then, he told me that they couldn't fix it that day and I'd need to come back. I wasted money on a part they told me to buy, and then they wasted my time having me drive there and then leave. I'm no stranger to patronizing mechanics and these guys are clearly no different.
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February 2024 by Rylan The Cheese
Amazing service!! They gave us a bunch of discounts and coupons. An oil change AND new breaks cost less than 200! People in there are super nice and do great work :)
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February 2024 by Bobby
Great people and customer service. They will make sure you don’t spend more than you need to for your services.
