Macy's, established in 1858, is known as the Great American Department Store with over 740 locations across the country. The Macy's at Rogue Valley Mall offers a wide selection of top fashion brands like Ralph Lauren, Calvin Klein, Clinique, and Estee Lauder, along with various clothing, shoes, housewares, gifts, and furniture. Customers appreciate the quality of items available and the chance to try them on before buying, although there is a concern about the future of department stores. Shoppers have reported excellent customer service experiences, particularly at the Estee Lauder counter, where staff members are helpful and knowledgeable. One customer mentioned assistance with signing up for rewards and receiving samples while waiting for cosmetics. The cashier desk was also praised for its friendly service, including special orders for items not in stock. Many enjoy shopping during quieter times, although some areas, like the stairs to the second floor, may be under construction. Overall, Macy's provides a pleasant shopping environment with good deals and a wide range of products.
there were only three people on the floor, but each one of them greeted me, and when I needed assistance, they were SO nice and helpful!!
This particular Macy's is a good place to shop for intimatesand cosmetics.
March 2026
Exceptional experience returning items to the return desk at Capitola. Much appreciation to Jennifer for her courtesy, friendly, and professional service. Jennifer’s positive personality and store sales associates reflects the reason we like to shop at Macy’s. Thank you J
January 2026
Shout out to the manager Alex and Steven for the incredible customer service today!
Error by Macy’s which lead to a very sentimental piece of jewelry breaking.
Alex was helpful in resolving the issue. We left happy customers!
