-
December 2023 by Vera M S.
This place used to be pretty decent when I started coming here a year ago. However today I went in to do a wash for which I spend about 100 a week doing so and both of the change machines are wide open and empty. There is some guy emptying out the washers in order to fill up the change machine. At 8:15am on a Tuesday. Which means it hasn't been attended to since last week. My family used to service laundry mats in the 1980's. We used to go on at 3-4 in the morning as to not interfere with service to our customers. In addition to the prices for the washers going up every single week. I constantly see employees just standing around and talking in the morning. There is a female attendant there if that's what you want to call her constantly having visitors and sitting at a table and eating. Also the drivers always cone off several parking spaces so they can get their trucks in there and not have to walk any distance at all. There's a gym right next door so the parking spaces are hard to come by because we are dealing with the silver sneakers set. The water machine outside is constantly broken down and I have to pay an additional 10 cents per gallon to use my ATM card. The soda machine never gives you what you ask for. So far it's only given me diet cherry Pepsi no matter what button I push. The snack machine works sometimes. Pretty disgusted today!!!!!
-
November 2023 by Jackie H.
After 5 months of traveling, this is by far the worst laundromat anywhere. Most of the machines were dirty filthy and unusable, the dyers didn't dry my towels even after an hour, and there was a children's pinball machine, loud and annoying the entire time. Now we know why no one was in there except us and one other man.
-
May 2023 by Mitch Wada
Not for me. Put $2 into the dryer, pressed button. Nothing.Then a lady near me asked for help. She put 1$ into a washer and was trying to figure out how much more was needed, but the digital display wasn't working.Now I have to file a claim to get my $ back. Probably several months before it shows up, if ever.Adios Teddy Bear.
-
May 2023 by Steve Metz
i have always had trouble finding a laundry mat that suites every need, this is the best place around and just examine your machines to make sure at that time, the machine wasn't used by someone who was just not tidy,there is alway a machine that goes bananas no matter where you do your laundry,the only reason the place is dirty, if it really is , is that theres alot of people with dirty clothes doing laundry and what do you expect?as far as bathroom needs goes, well , just figure it out like you would before going to any establishment,most places do not provide a toilet for customers,i like the place and recommend it to anyone who needs to do laundry,watch your stuff though,people steal here just like anywhere,my stuff got stolen from an unattended dryer,my fault and ill never leave it by itself ever again,i think its safe even at night ,but beware of a periodic occuraance of some people out of there minds,thats what that un supervised open building can bring especially if the weather conditions are extreme and one is homeless,,it's the best around,,, period,
-
March 2023 by Dana H.
I am so bummed I decided to go here instead of my usual spin cycle. Two of the LARGE $10+ washers ate my quarters AFTER I put all my soap and fabric softener in. So not only did I have to take all the clothes out and reload into another machine I was out of laundry soap and had to spend even more money buying their tiny little boxes from a machine. There is a comments box and cards to note broken washers and request refunds.. It was so full I had to force and squish my comment cards in to make sure they didn't pop out the slot. Ultimately I lost $25 including the soap and softener I put in the broken machines AND after spending $20 on dryers I still left with wet clothes. There is no Wi-Fi, no bathroom and no cleaning person. This was two weeks ago and I've heard nothing from the owner regarding my refund. Why anyone would go here when there's much better places nearby is a mystery. It needs to be closed down. If the owner would send my refund I would happily change my review. At least be honest, dude.
-
March 2023 by Miles Cuñha
I couldn’t believe that we’re bringing all our laundry adding to this business time and time again and the one time my wife asks to use the restroom when she really need it they wouldn’t let her use it. Not one customer in the building nor an employee on the floor except the gentleman with all the customers laundry outside on the ground and they couldn’t give her not even 5 min. If we look like someone who going to tag your mirror or toss trash on the floor you should just be honest about it and say it. ( we were both in our personal work uniforms) btw)Rules are Rules.Fact check excuse me. The gentleman who denied her access was dead asleep in his work van while at least 40 bags of customers laundry was outside unattended.
-
January 2023 by Donna Martinez
Great spot to wash!
-
January 2023 by Reggie Ware
The place is very clean .I do my personal laundry only at that location,because they have lots of folding tables.And the staff is friendly.
-
January 2023 by Frederick giggy
Uncrowded fairly clean machines bit older but seem fine. I use to go to spin cycle to many people and there dirty looks.
-
January 2023 by Dreamer Boy
The lady that was in charge was extremely rude, one of the machines didn't work and i told her what happened and if could have a refund and she just walked away and said I was gonna get a refund but never didBesides that she was disrespectfulAwful experience
-
January 2023 by Ann Sisco
They've done a great remodel here. It's a very comfortable and safe place to do your laundry. Washers and dryers work great with any size you need. This is my first choice to go. If you want a clean , well managed, and decent prices, I recommend Teddy Bear.
-
January 2023 by Adrian Calderon
This is the worst Laudry mat place this guy don’t care for customer the need to fix the machine for better service I am very disappointed dryers are broken I put $2 Di not dry my clothes I put $1.50 more total $3.50 to dry my clothes very unreal ???? yes there is a box refund but never respond I try in the past and I have not received nothing from you guys
-
January 2022 by Colby B Stevens
Avoid if you can. Washers are broken with no sign.. wasted my money. One washer even miss counted the quarters. The change machine takes forever to accept bills if at all. It’s super dirty. Overall bad experience.
-
January 2022 by Arianna Torello
Clean, well lit, great hours, great service. A great option for the Capitola/Soquel area! If you ever have a broken machine with your clothes stuck, the service is fast and they'll refund you on the spot.
-
December 2021 by Krystal R.
Awful. Lost so many quarters in a machine that ultimately did not even wash my clothes. One of the dryers also didn't dry the clothes (at all) just spun around not emitting heat. Many washers were distinctly broken. Very bummed I picked that laundry mat today. I only had a little time to finish and ultimately I left with 1/3 dirty & 1/3 wet.
