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December 2025 by Larry Hellmann
Tried to get help transferring data from earlier product and cloud to new iphone 16. Spent hours. Partial transfer. Run around. Genius squad?
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November 2025 by Abhay K
Worst service ever, 'genius' folks here behave as if they are building the apple products.
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November 2025 by Jaime
Had appointment// 40 minutes later
Holy Doctor office
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November 2025 by AQUILES Armendaris
The staff is very friendly and help you out with all the questions.
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November 2025 by JB
Am I invisible? Am I not a customer? What am I to people? I wasn't noticed at all. I was looking for help with questions I wanted to ask. I wanted to buy my wife a phone. I had asked for a translator, and got nothing in return.
Wow š³ not even a welcome, hi how are you type. I was Ignored
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November 2025 by O.E P.
Terrible customer service.
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October 2025 by Ustun Duman
No restroom in Apple stores where you have wait at least 1 hour for repair lines and tech service is not good. Every Apple store I had been does not have restrooms.
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October 2025 by Milo Otenburg
Awful service and untrained staff. Never had a bad experience with Apple stores until now but this one was actually bad enough that I want to return the items
Edit: Heath was fantastic but the review stands for the rest of the experience
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October 2025 by Maria Villanueva
The Apple Store is run just like all the others. I needed to replace my Apple watch and the lady helping me was very helpful. Lots of pro tips such as making sure my phone had latest software upgrade to iOS 26 before pairing my new watch. Crowded but not crazy crowded.
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October 2025 by Sanjukta Panigrahi
Worst customer service of all the Apple stores I have been to over multiple years and multiple states. Extremely disappointing. The āmanagerā Justin and the person who helped both unhelpful
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October 2025 by Imdad Haque
The staff were so attentive and helpful and helped resolve my MacBook issues quickly and efficiently!
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October 2025 by Daryl Nann
Clearly,
Apple stores care mostly about selling products. The wait for service when your Apple Product needs repair is unacceptable. You will wait several hours to see someone who can assist you. There are many employees around to tell you eventually you will be seen but do t count your breath. Good service at this store to help you after you purchased your produce is NOT a priority.
I am a very unhappy customer.
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October 2025 by Valeria Trujillo
Terrible service. It took them 1 hour to repair my phone after I waited there for 4 hours just for them to tell me that it needed to be repaired. On top of that, I had asked for a warranty exchange and they couldnāt even do that for me, instead they made me pay $400 just to repair my phone. Unbelievable.
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October 2025 by dari v
The WORST Apple Store!! I have gone there twice now and have had to walk out both times because of not receiving any help nor greeted whatsoever! And to top the both experiences off I have walked in alongside another party and that party was helped within seconds. I am very upset especially with the fact of making eye contact with many of the employees and still not receiving any form of help, I am someone who works in customer service. I will never come back because of this which is unfortunate being this is the closest location to me.
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September 2025 by hume crawford
Terrible service. Iām actually so surprised. Went in looking for something small asked for help, stood around waiting for more than 15 minutes. Went home and ordered from Amazon. Come on Apple, you need to do better.
