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April 2024 by Alice Tricaso
Amazing customer service!
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April 2024 by Tim
Friendly knowledgeable staff.
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April 2024 by M B
This place is a complete waste of time and money. The worst customer service, Apple is cheap on customer service and doing the right thing but expensive on sucking up the customers precious time and money.
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March 2024 by Brianna Stanton
Jerome was the best, he helped me get in and out today with my two new purchases. Didn’t hard sell, just told me the truth. 100/10 customer service. Yes 100.
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February 2024 by Sameh Mourice
It’s good place to get replacement and a good surface but the rules do not guarantee the warranty that you buy Apple plus they give you new warranty for the new part replacement part follow the original warranty, no new warranty for the new replacement that you get from Apple plus thereterm & condition need to be fixed
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February 2024 by Devyn Peterson
profiled my gf saying she stole her mac
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February 2024 by Country Club Childcare
Very professional workers! Welcoming and caring!
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January 2024 by Chu Tang
Very busy, you need more staff! After I made the reservation, I waited for two hours, and when I arrived, I waited for half an hour! In the end it didn't solve my problem!
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January 2024 by Wil
Worst store. Unbelievably long wait time even with appointments. What’s the point of the stupidity bar appointments if you have to wait 20 more minutes there.
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December 2023 by Dom Carr
Lazy. Couldn't help.
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December 2023 by Howard A
Kyle at the Genuis Bar helped me with my issue and gave me an excellent resolution. He is a smart guy with a lot of experience and a patient communicator. I was pleased with my appointment. It was worth the time and travel.
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December 2023 by Danielle W.
I always have the best experience at this store. I do not understand the low reviews by other customers in this store. This is one of the busiest retail stores still thriving in a world that's gone mostly online. These people are harassed threatened and degraded day after day. And they still show up every day to fix your devices and sell you new products. Your lack of preparation or planning isn't their fault. Be kinder and maybe you'll get better service. I have never had the employees at this store treat me disrespectfully or not fix my problem. I am an Apple customer for life because their product is superior and always will be. You get back what you put out there - it would behoove more people to remember that.
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November 2023 by Craig L.
I recently had a fantastic experience at the Apple Store in Carlsbad, and I can't praise their staff enough, especially Kyle. I went in with issues concerning my Apple Pencil and had scheduled a Genius Bar appointment on Black Friday (I know, crazy thing to do but I had to get this issue resolved), a day when the store was bustling with shoppers. Despite the chaos, Kyle ensured I was seen promptly, addressing not only the problems with my device but also taking the time to explain the root causes. His kindness and intelligence were evident as he navigated through the busy store, maintaining a focus on exactly what I needed.Kyle's personable approach made the entire experience pleasant, standing out in the midst of the holiday rush. The Apple Store itself is spacious and well-organized, with an array of beautifully set up demos showcasing the latest Apple technology. Kyle's exceptional service deserves recognition, making my visit to the Carlsbad Apple Store a truly positive one.
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November 2023 by Kai Dekleer
Great store as always. Ty helped my out around 6pm with an issue on my mac, and was super helpful.
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October 2023 by Daniel Durand
Friendly staff but during my recent visit they told me their tech room was getting remodeld and they didn't have access to all their equipment.
