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February 2024 by Herman Gruetchefsky
There were three different "fees" that were undefined and added up to over $25. And finally, there was no after-hours key drop. Hello!?!? Nothing new there.
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February 2024 by Lloyd Hightower
Very professional staff , friendly and extremely helpful to accommodate my travel to AZ. Highly recommended.
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February 2024 by Jay Sill
Avis quoted an ‘estimated rate’ for a one-way trip and then charged me 3 times that amount when I arrived stating that there was a mileage charge even though the miles driven were known at the time of their estimated rate. Bad look Avis. Very shady business practice. A follow-up call to Avis resulted in some relief in the form of a 20% credit. However, the credit never appeared. Oh and the Camry that I rented was instead a Chevy Malibu which was pretty much awful.
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January 2024 by Symilarian
Agent at Carlsbad airport snaky with customers. Checked car back in with drop box after just fueling the car. When I got the receipt in the mail they charged me for fuel. Can't be trusted. Beware
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December 2023 by Gaurav V
It is a small counter on Carlsbad airport. I got a great one way rental for a great price from decent staff. But wait time was longer here. Additionally you need to walk far away to pick up the car. I had to go back to the counter to report a scratch on the car body after picking it up.
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December 2023 by Alan Butler
I was given a car that looked like someone had genuinely been living in it. The interior was completely covered on dark stains, it smelled of cigarettes, even the keys were dirty.When I went back to the desk at Palomar airport to ask for a new car, I was basically told by Kim, a surly lady at the desk, that there were no other cars available, even though I had seen plenty. When I said this to her she told me it would be two hours before they could give me a new one. When I said that I would be back in two hours she then changed it to they probably wouldn’t have another car for me even if I came back in two hours. Disgraceful. I will never again use Avis.
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December 2023 by Greg Kluthe
Great staff at the Palomar Airport office in Carlsbad. Both members were very helpful to the point of taking me to the cars themselves so I could evaluate them for my needs.
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November 2023 by Jennifer Parks
I have to say that the girl that works the front desk at the Palomar airport office in Carlsbad, CA is absolutely awful and so not helpful at all! I booked a rental to be picked up at 1:30 and got there at 1:00. She made me wait a half hour and told me to come back a the time scheduled. I did that and when I returned she said she couldn’t really rent me a vehicle because you have to wait 24 hours before you can rent…but, it allowed me to pick the 1:30 pickup time when booking the appointment…didn’t make sense. Then she said I had to wait for all the people that hadn’t arrived prior to my appointment and who knows if they were ever showing up! They had plenty of vehicles in the lot to rent so she was perfectly able to do so…I think she was just trying to make things impossible to rent a vehicle. The girl working the Budget desk next to her was rolling her eyes in disbelief of her behavior.So, she finally decided to allow me to rent and gave me a downgrade and wouldn’t adjust the price. Absolutely ridiculous. I really needed to vehicle for the day so I agreed and was on my way. I called customer service to share my complaint and they adjusted the price/bill and confirmed there was no policy to wait 24 hours when renting. You really need to consider getting rid of that employee because she is not helping your business at all!! Just an fyi…
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It's a small satellite office with the best service of any rental car company in America. I go out of my way to rent from here.
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October 2023 by Cees Bosmans
Avis is een uitstekend bedrijf om een auto te huren. De frontdeskmedewerker bij Carlsbad Airport was zeer vriendelijk en behulpzaam. Van de aanrijding die zonder eigen schuld heeft plaatsgevonden op een parkeerplaats werd adequaat notie genomen. Het is een verzekeringskwestie voor Avis zelf, maar bij afhandeling ervan werd voortvarend gehandeld zonder consquenties voor mij als huurder. Kom graag terug bij hetzelfde bedrijf.
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September 2023 by Kym Grosso
DO NOT RENT FROM HERE...CAR INFESTED WITH ANTS! We rented a car for a day & soon realized during out trip that it was infested with ants. The insects were crawling all inside the car (and on us!), coming out of the vents and doorjambs. We finally were able to find another Avis rental and exchanged the car for a different one. Called the manager at Carlsbad Car Rental who said THEY KNEW they have an ant problem, with ants getting into their cars, and basically tried to say that it was not their fault they have ants, that the Carlsbad airport is the one at fault and is not doing treatment. Told us to try running the heater for 20 minutes - as if that is even possible in this heat on the way up to LA on the 5. They know they have a problem with ants in their cars and are literally renting them out anyway. The manager was trying to make it seem like all of Carlsbad has ants which is categorically untrue. Yeah, we have ants in the ground but I've lived here for 6 years and haven't once had ants inside my car. Maybe they need to do pest control inside their vehicles or treat the property where they store the cars but simply renting out ant infested rental cars is not only GROSS but totally unsafe and a poor business practice. Even after we switched cars, we still had ants crawling on our belongings that had been stowed in the previous car. It's unbelievable management would think any of this was remotely acceptable. But no, she wanted to argue that it "just happens". Meanwhile we were late because we had to find another Avis dealer and switch cars. She credited us 1 day for the car but frankly they are lucky we didn't get in a car accident with all the ants crawling all over us. Absolutely unacceptable and gross.
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August 2023 by Ignacio Romero
Unfortunately my insurance company recommended this agency . It seemed a good deal at first decent price for a rental car but then they add the special fees like tourism fees and others that Jack the price almost to double what is advertised. I suggest not to rent from the airport. My mistake live and learn.
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August 2023 by Christian Wilson
For 20+ I’ve rented cars from Avis as a preferred member (many rentals every year). I’m done. Your prices have more than doubled and my company discount code doesn’t make any difference anymore. I’m using Turo from now on. In addition, the people at the Carlsbad Palomar Airport location aren’t friendly and professional anymore. You’ve lost my business.
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July 2023 by shyam jha
This is the most poorly run location for Avis. Hertz used to be here, and I always had a great experience, but they left. The Avis counter person was clueless and rude. The dude in the parking lot had no business being in a customer facing role.Avoid this location, and call Enterprise. They will bring a car to you.
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June 2023 by Mareesa Evans
Kim, the rep from Avis, was amazingly supportive and assisted me with no wait time and provided a safe vehicle in great condition.Upon return, I accidentally left my parking permit in the car. She contacted me personally and said they close soon but would wait for me before she left to make sure I got it back. She saved me the day I needed a car and then saved me again by getting my personal parking permit back to me.Highly recommend!! Thank you so much Kim!!!
