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October 2023 by Les A.
I only gave BOFA one start because NO stars was not an option. If you deposit a large check in BOFA, they will put a ten-day hold on the check, but first, they will lie to you and tell you it's only a "three-to-five day hold." You'll get the bad news a few days later when it's too late to do anything about it.They suck. I can't say that enough.I've been a customer for over twenty friggin' years and they LIED TO ME.Imagine what they'll do to you.LA+JL
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September 2023 by Tessa P.
So helpful so friendly and so fast the best Bank of America I've ever been to or used!!
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July 2023 by Enzo
UPDATE:(7-1-23)The branch has WEIRD hours of operation, BUT has VASTLY improved as far as customer service goes. This branch currently has a good crew of employees who actually want to help and be of service. Excellent!This B of A branch is worthless, and gives B of A a bad name. *AVOID*
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June 2023 by nathan motley
Not sure the low reviews but my visit was good. Went to get a stack of $1 bills for a gift. Everything was professional and quick.
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November 2022 by Jan J.
I have been a Bank of America customer for over 12 years. I sent up an appointment to discuss opening a joint bank account with my husband. We wanted to merge our existing bank of america accounts together, along with other questions we had. My husband is taking his lunch break to do this and we arrived 5-10 minutes early to B of A. We waited in line, and there should've been a separate line for appointments only. However, there was not one. Finally, we got to the front. I said I made an appointment to discuss opening a joint bank account. The teller told me, I will be seen now, and another teller chimed in and said it will look like 10 minutes. 15 minutes has passed by and no one has seen us. I did voiced my concerns and I kept getting the answer we will see you in 3 minutes and et cetera. Overall, we waited over 35 minutes past our appointment time and it did not look like we would have been seen any time soon. There is no point in making an appointment at this branch because you will not be seen at your scheduled time. I am dissatisfied with this Bank of America location on Loker Ave in Carlsbad. This was my original branch, and I will no longer have my service here. We will take our services to Chase across the streets in Bressi Ranch.
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February 2022 by John Steinberg
Jorge Valenzuela (the market manager of this Bank of America and other nearby branches) had at least 3 different employees test positive for Covid-19 at his Rancho Encinitas branch during this pandemic and each time Jorge attempted to keep the Encinitas branch open for as long as possible without notifying customers of the infections until the bank’s safety department shut it down to reduce exposure. This is unacceptable behavior and violates every health and safety code there is. Get this guy removed from his position.
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March 2021 by Erick Perez
The personal banker Sara was rude. I just met her and the first thing she asked me was where I worked. I found the question to be abrupt and none of her business, I wasn’t asking for a loan, I was just there to withdraw money and make a cashiers check. Sara, if you read this, please realize that someone’s value extends far beyond their ability to acquire material wealth. Have respect for other people regardless of where they work or what you can get out of them.
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March 2021 by Mariel Campos
Great location. Friendly people. Be prepared to wait though.
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January 2021 by Connor Nolan
The ATM never has cash in it I seriously hate this company, California needs to fire them, they shouldn't be getting government contracts
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September 2020 by Tricia Wong
Is this branch ever going to open? Website hours always change as to when they’re open - never accurate.We have our business accounts through this branch as it was convenient but now considering changing banks altogether.
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July 2020 by Lún ap Sebén na Rók
Bank of America only does what is required by FDIC to stay in business. Their customer service is poor and even that is a compliment compared to the years of history with mine, and several other families I know. Bank with a credit union.
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June 2020 by Ali Babai
Very disappointing customer service.
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May 2020 by Jim L.
Over the past month I have attempted to use the drive thru at least 15 times for cash deposits, but the ATM WILL NOT ACCEPT CASH. My frustration is my dog goes with me out of necessity. Today my account is overdrawn and I had to get money to my account I have been a B of A customer for OVER 26 years. Recently I opened an account at a Chase bank nearer my home, but my allegiance has been to Bank of America. On numerous days I've attempted to contact the B of A branch manager, only to be misdirected by poorly trained account reps. This morning I parked and went inside to the ATM. WHILE I was able to make my deposit the area was trashed to point I could only liken it to a bus station IN A RUNDOWN section of town. I do not want to leave my bank but unless there is a drastic improvement in service in three weeks my millions (hundreds) are going to Chase, along with a long trail of dissatisfied comments about Bank of America on Loker Ave in Carlsbad. THIS IS NOT THE SEASON TO LESSEN CUSTOMER SERVICE. Please improve!!!
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April 2020 by Craig B.
Never have a good experience anywhere with B of A. I wait in line for 10 min with only one person in front of me. Teller is talking about personal issues taking their time. The decor in the Branches feel so unwelcoming. All BofA times on MAPS app show they are open from 10-1pm on Saturday during Covid. So I plan my day around that and really need to make a transaction, I show up at 12:30pm and the door has a closed all day sign on it. No wonder I switched to Wells Fargo as my primary Bank a while back. Ridiculous bank.
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February 2020 by Victor H.
worst service ever. I waited in line 10 minutes to be told I couldn't withdraw $20 from my bank account with a picture of my Id. these people don't care if your stranded and need gas money to get home. wells Fargo will allow $100 withdraw without any id or debit card. f*** this bank
