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July 2023 by Richard K.
In June, JPMorgan Chase agreed to pay $290 million to settle a class-action lawsuit from Jeffrey Epstein's alleged sexual abuse victims, who accused the bank of enabling sex trafficking by the deceased financier when he was a client.
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January 2021 by Mykl Shannon
Terribke customer service. Robert refused to set up account. Seems like he did not want to do any work. Manager of branch is a beach.
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September 2019 by Taylor L.
I bank here very frequently, I must say the customer service Penny provides is beyond unacceptable. She looks miserable working there and her cold silent "customer service" makes you feel unwelcome. The blonde teller and the merchant teller are very sweet and their customer service is wonderful, but unfortunately they aren't there enough and I am stuck with Penny. If you're not happy at your job find another one, to take your miserable attitude and dish it out to customers that support this establishment is not fair, if this continues I will take my banking to Chase or Inion Bank across the street and inform my friends and family to do the same.
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January 2019 by Joshua H.
I'm honestly shocked to see such bad reviews of the Carlsbad CBT. I've banked with them since day one and have never had any of these issues whatsoever. People complain about high overdraft fees? Here's an idea, be responsible and don't overdraft, all banks charge fees for having to cover your mistakes! This is a bank that will know you by name and not have to repeatedly ask for your ID every time you go in. Your not just a number you become an acquaintance with them(they even know my two dogs by name) On 3 different occasions when some fraudulent activity went on with my account they immediately shut it down and alerted me to it. Couldn't be happier with this bank!
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February 2018 by Jocelyn J.
Seriously I haven't experienced this rude of customer service in such a long time! The teller, Penny, shouldn't be allowed to interact with te public. I can't imagine why anyone would do their business at this bank with this kind of service!
