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February 2024 by caroline malarney
My fiance and I had THE BEST experience wedding band shopping with Rob and his lovely wife Ella. He went out of his way to give us his expert opinion, INCREDIBLY fair prices, and was so unbelievably kind. He cleaned our rings for us and even re-sized my engagement ring on the spot. Truly amazing service and genuinely kind people.
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February 2024 by Malinda Powell
Going on 1 year and still waiting for a reimbursement from a ring i ordered, Always the run around.
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January 2024 by Sefik Peltekci
Excellent customer service ,Good quality jewelry at a reasonable price.
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January 2024 by samxntha renee
If you are looking for the most loving and caring man, not only for his jewelry but also for his people come and see the man Rob, he has gorgeous jewelry and a gorgeous shop.
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January 2024 by Miquela Holbrook
Stopped in to set an appointment to get my ring resized (I’ve been putting it off because other jewelers told me it would take weeks). Rob said they could do it right then for me. They had it done for me within 30 minutes and I ended up also buying this gorgeous band from him for a great price. 10/10 will be back!
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October 2023 by Angel G.
My daughter and I just love Rob his jewelry and entire store. He is simply the best and takes care of this customers. I am a repeat customer and will continue to be one.
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October 2023 by Valerie Polanco
Robert is AMAZING he made our rings using my moms old Dimond's and he also made her necklace using an old black Dimond
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October 2023 by Valerie Crum
Robert is AMAZING he made our rings using my moms old Dimond's and he also made her necklace using an old black Dimond
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September 2023 by Beverly F.
I recently purchased a necklace with the intent of having it shortened into a bracelet. I took it to Robb at Carload Jewelry, and he confirmed he could do it AND use the excess length to make another simpler bracelet sans the primary bracelet's ornamentation. I was very pleased with the results; Robb is a talented and friendly jeweler!
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August 2023 by Julia Cherenzia
Rob at Carlsbad Jewelers is a dishonest jeweler. He outright lied to me about the type of stone he used in a custom ring I commissioned. In February 2023 I went to Carlsbad Jeweler and requested a pink tourmaline ring to commemorate the recent birth of my first child in October. Pink Tourmaline and Opal are the birthstones for October. Rob confidently showed me settings to choose from. I chose my favorite setting and he told me he would add a 1.25 carat pink birthstone and I would be very happy. I confirmed again I wanted pink tourmaline and I heard him say under his breath as we were leaving "yes, pink zircon". I left confused about what stone we were actually getting. I thoroughly researched pink Zircon, and although not the birthstone for October (which was the whole point of the ring), I thought maybe Zircon was a more beautiful gemstone and although it wasn't what I had asked for, it was still a natural and rare gemstone. For some reason I believed I could trust the jeweler as a professional. After the date passed when the ring was supposed to be finished I called Rob to ask about the status of my pink tourmaline ring. He said he had found the stone the night before and would ship it shortly. He said again, "it's pink birthstone, you will love it". He texted me a video of the ring and it was beautiful. We began texting, and again I questioned him about the type of stone. I asked him if it was pink zircon. He said yes. I asked him if it is a natural stone. He said yes, it's a real zircon, which is zircon. I knew from my research that there is no synthetic version of zircon. So I tried to trust that he wouldn't outright lie about the stone, especially in written text. But I still couldn't shake the feeling so I told him I just wanted to make sure it wasn't cubic zirconia. At which point he never wrote back. The ring arrived and while beautiful, the setting was done very poorly. Two prongs were sharp and jagged and ripped every shirt, jacket, and blanket I touched. This was the final straw when I began to question everything about the authenticity of the ring and I knew I needed to bring it to another jeweler. My local jeweler instantly recognized it as cubic zirconia, which is a cheap synthetic stone that he compared to glass. He even gave me a loupe and showed me how to check for double refraction inside the stone which is a characteristic of real zircon. I saw that indeed there was no double refraction. He also said that the CZ was really scratched and looked like it had been quickly and haphazardly set onto the ring likely because the jeweler knew the stone was worthless so he didn't care. Luckily this second jeweler did say that the gold and diamonds were real, because by that point I questioned everything about the ring. The new jeweler finally ordered me that pink tourmaline stone that I wanted from the very beginning. I do not understand why Rob refused to give me the stone I asked for. In summary, I asked for pink tourmaline, I was told it was real zircon, and then I found out it was actually cubic zirconia. Thank goodness I trusted my gut and had the ring inspected by another jeweler. One thing I would like to note, although the stone was not what I requested or what I was told it was, Rob did not charge me a higher rate than what the ring was worth. I thought I paid $700 for the setting and a real stone. In actuality, I paid $700 just for the setting, which my jeweler said was about the right cost. My pink tourmaline stone was an additional $700. I have debated whether or not to post this review for months. At this point I finally feel ready to post. After having the ring for just a few weeks, a diamond fell out of the setting. I got it fixed by my local jeweler. Now another diamond has fallen out and I'm at a point where I hate everything about this ring. I will be buying another ring from a different jeweler and selling this one, I'm sure at a very small fraction of the price I paid.
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August 2023 by Art Fiebing
Rob is great / very experienced with fair pricing / we’ve been looking for a new jeweler and we will continue to give rob our business / highly recommend !!
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August 2023 by Tracy F.
Beautiful jewelry selection, friendly, knowledgeable, and excellent job on all my jewelry repairs! Thank you Rob for making such a beautiful amethyst, diamond ring!
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July 2023 by Shai Cohen
Rob is an excellent jewelerdesigned many custom pieces for me & family over the yearsIf your looking for quality jewelry at fair pricesCarlsbad jewelry is the placeGo see rob
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July 2023 by aidiliy mizrachi
Rob, treated me like family. I love his jewelry.. the best top quality I’ve ever seen ?
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June 2023 by Cherry Bomb (Sarvente)
Where do I even start with this review? I bought some promise rings online for my boyfriend and I. Mine was way too big so I took it Carlsbad Jewelry to get it resized. With the material of the ring, I was told that it would be a risk to try and fix it, but Rob told me he would do everything he can to fix it. And he did! I was so relieved to get the ring back and for it to actually fit me! I cannot thank Rob enough for the fantastic job he did on my ring. He is a miracle worker and I highly recommend coming here! He was so nice and he seemed like he really wanted to help me. Thank you so much again! :)
