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January 2024 by Mona Kazemi
I recently visited Chico's store for the first time, and unfortunately, my experience was disappointing. The employees weren't friendly, and the overall service felt disrespectful. It's important for the staff to create a welcoming atmosphere for customers. I will never go back again.
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January 2023 by Trusty R.
CAUTION ---items purchased can't be RETURNED or REFUNDED!!!!I had the same bad experience as many shoppers here have posted about the rude staff. I had shopped at this exact Chico's store in Carlsbad, for my elderly mother and wanted to return clothing that did not fit. When I drove back to the store the clerk was rude and did not answer my questions as to why she would not refund the money. I asked her to check with the management and she went to the back of the store, and promptly returned saying she simply refused to give the cash back. I don't think she spoke to anyone. She only offered a "store credit" for one item. When I purchased the items there was no indication that they were not "refundable". She pushed my receipt back to me saying that it was up to me to spend time solving this issue with the 1-800 "customer service" line on the phone. I have never had a bad experience like this while shopping and never encountered such rude and snobbish behavior from any store clerk in my life.The woman then proceeded to "void" the refund transaction for the second item and ignored me and made a point to go behind me in the line to speak with other customers. So I am stuck with clothes that I purchased that do not fit and can't return. I will never shop in this store again.I caution all shoppers who decide to purchase any merchandise from this store, as you need to be aware of these strange non -refundable policies.
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May 2022 by Michael B.
VERY NICE CLOTHING ! We visit this shopping center frequently and love to check out many of the clothing stores. This store has very nice clothes that my wife thinks are pretty good. WORTH A LOOK !
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April 2022 by Lois R.
Chico's Carlsbad, you get one star! I used to love Chico's and I do a lot of shopping on line and in the stores.... Carlsbad didn't greet me when I came in the door. Didn't even acknowledge me the whole time I was shopping around. Three women in the store, two fiddling with clothes and the other just standing around. I'm guessing here, but I believe I wasn't dressed up enough or them even though everything I was wearing is from Chico's, but it was all very casual wear because I was on my way home from taking the grandchildren to the Wild Animal Park. This has happened a few times. Hey Chico's here's some information for you, I don't get dressed up to shop. BTW, I struggled to find anything I liked there... I think the quality has gone down hill since COVID. :-(
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February 2022 by Alicia Pfingst
Had over a grand to spend, but went in dressed down after an early morning event. Not one staff person would help me, even though the store was empty. Will never enter their door again. Ridiculous.
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August 2021 by James Anctil
Got my mom a nice long sleeve shirt. Pricey (probably because of its location)
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May 2021 by Carmen R.
Today I went to the Chico's at the Carmel mountain in San Diego & I heard the staff telling just about everyone that walked in the door about there discount if they spend $100.00 they would take $25.00 there purchase! So when I asked them about mine even though I was in the system & I spend over $100.00 there today! One of the employees there told me I didn't qualify! I didn't understand why ? Since I hv been going to choices for years & every time I went to the Chico's in fashion valley the mgr there michele would give me the discount! I felt because I wasn't recognize as one of the regular customers at this one at Carmel mountain they disqualified me! I just moved into the escondido area so this is closer to me than fashion valley! I must admit I didn't feel very welcome there today! Carmen Rodriguez
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March 2020 by Barry Plant
OK, but a bit lacking compared to Las Vegas North.
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November 2019 by Rebecca F.
I have been here a few times and sadly my experience is almost always the same. I'm greeted warmly/friendly and then that's it. When I ask a question I either receive an incorrect answer or the response is dismissive. Today is perfect example of why I won't be back. I ordered girlfriend jeans in taupe (online) and wanted to see them in person since mine hadn't arrived. The first associate pointed across the store and said "girlfriend jeans are over there under the turtlenecks". I guess she was too busy standing around to escort me over. I searched the table but no taupe girlfriend jeans. Another clerk asked if she could help. I explained and she said "they don't come in taupe". I answered I had bought them online. A male associate looked directly at me and said Chico's only has taupe "in those" pointing to Juliet slimming style pant. Huh??? Both appeared to smugly give each other a high five. I left and when I got home my girlfriend jeans in taupe were on my doorstep!! Sorry Chico's but your storefront customer service suck
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September 2019 by Marcela Embry
Amazing experience.
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August 2019 by Alana Harris
I called multiple Chico location looking for a specific jean. Only until I called the Carlsbad store and spoke to Jayne did the real meaning of customer service exist. She asked for my phone number and said she would call some stores to see if they hadwhat I was looking for in the size I needed. She called me back and although the stores didnt have it i greatly appreciated her effort. Kudos to Jayne
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July 2019 by Naomi V.
I accompany an friend to Chico's every so often as she loves the clothes. I'm able to find something for myself every so often too. They have good sales and good coupons as a loyalty for customers who purchase often as my friend does. While I was there last time the manager John was soooooo nice to both my friend and myself. He remembered her name ( which is such a nice touch) and asked how she had been. You could tell he was genuinely interested. I just love it when people really enjoy their job because you feel that when they help you. Awesome job Chico's and John! Keep up the amazing customer service!
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July 2019 by Vicki Loh
I am very grateful for the nice clothes and REALLY GREAT HELP JOHN GAVE ME He pulled clothes for me that i looked good in, also made up outfits with accessories. Best shopping experience ever!
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June 2019 by Jeannie Rogers
Not a selection that appealed to me. Maybe next time.
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June 2019 by Wendy E.
Chicos has really gone downhill since opening the Carlsbad store several years ago. I am a loyal Chicos member, for many many years. I bought a blouse online, which was $89.00 with a discount they were offering. I bought it because of the online discount for a current trip I am taking. But when I got the blouse, the material is too heavy for the summer weather so I went to return it,All tags still on it and never worn. They refused to return it. Really disappointed with their customer service, all strict policies have an exception to the rule. I wanted a credit to keep spending in the store and they refused. I am completely unhappy with Chicos and it will be a long time before going back or referring friends.
