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December 2023 by Alexis Ramsey
Witnessing Unprofessional Behavior at a StoreOn the 22nd of December, I received assistance from a young man in finding a suitable pair of shoes. However, my experience was marred when I witnessed the store manager loudly berating an employee.
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December 2023 by Kenneth Harmon
I love the shoes at this place. Got two pairs with their sale of 2 pairs for $99.
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December 2023 by Autumn Roose
I was just at the Carlsbad outlet Clarks store and had the most horrifying experience. I was verbally attacked by the store manager Miguel over trying on a pair of shoes. It was so bad that the employees and another woman who was in the store and saw it happen came up to apologize to me for the interaction. I was looking through shoes that were on a table and the store manager came over to tell me that I can't open the boxes or move them around because he had just organized the display table. But the table was The shoes that were on sale and they were all different shoes sizes and colors. So I tried to explain to him that I have to open the boxes and try them on to know if they fit me and if it's a color that looks good against my skin tone. You don't tell me that I was no longer allowed to touch the shoeboxes and that I should leave the store. He also racially profiled me and said that I had been at the store previously messing up his organized boxes. To which I responded I think you're mistaken me for somebody else. I which point he got even angrier and and started to complain that it had to be me in there trying on shoes and not putting them back. It was so shocking and harsh and brutal that I couldn't believe that he would speak to a customer like that, let alone a customer who already had multiple shoes on the counter to pay for and was just looking for an additional pair to take advantage of their sale. Also it's a shoe store I don't know why he would be shocked that a customer would want to try the shoes on and look at them before purchasing them. That is the whole point of going in person to buy shoes. I soon realized that the two women who had just been at the same shoe table as me didn't get that treatment and when I walked away another lady went to the same table and was opening boxes and moving them around to look at different shoes and the manager was still standing there and said absolutely nothing to her. That's the only black person in the store it became very apparent way he had treated me so brashly. When I asked to speak to its manager he said he was the store manager and that I had no one to complain to. I can't believe that Clark's would have someone like him in a leadership role at their stores. Needless to say I will not be shopping at this outlet store anymore!
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December 2023 by Justin Charles
I had a fantastic experience shopping at Clark’s. I worked with Chris, who tirelessly searched the store multiple times to help me as I found a few pairs of shoes. He was patient, kind, and provided an excellent customer experience. He really went above and beyond to make sure I left happy and I ended up with two excellent pairs of shoes with a great deal. I highly recommend this store and working with Chris.
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December 2023 by Ina Simmons
Went in to grab a pair of shoes for work, was greeted by Miguel he asked he if there was anything in particular I needed, I described what I needed and he redirected me to my shoe size and showed me options. He was very understanding with what I needed an I left the store very satisfied . I was pleased with my interaction and will be returning
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October 2023 by Khalid Omar
Clarks shoes, especially men's footwear) is famous for durability.We visited the outlet for the lady's sandal. Unfortunately, I could not get the desired design or size. In fact, there is little variety in the women section.
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August 2023 by Bridget Doyle
They're having a great sale. Right now it's buy one get one for $20. But they did have one that was buy one get one for $10. Either way you can't beat it.
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June 2023 by Dana Seeley
I always buy Clarks shoes because they last forever. They are light and comfortable styles.
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April 2023 by JessicaHeartsMakeup
Writing this bad review is extremely disappointing considering I’ve spent a lot of my money at this store over the years. So yesterday i went into the store with my mom to exchange 2 pairs of shoes that didn’t fit her. Unfortunately the manager Ashley didn’t accept them because we didn’t have a receipt, however we’ve done it before. Both shoes were in perfect condition, the inside of both shoes were clean and never been worn. She & the all the employees working that day were extremely lazy too. When i asked for help for a different size they didn’t even help, they just stood there socializing with each other & told me that whatever is in display is what they had. I’ll understand why people like that work jobs they don’t even like with terrible attitudes. I definitely won’t be coming here ever again. Don’t shop here!!!
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April 2023 by Kristen Hushek
Saturday March 25, 2023. Door closed at 7:42pm. I could see 2 employees through the window. I knocked politely to ask why they’re closing early. One employee came to talk to me and said that he doesn’t have a key to let me in. I asked, “did your manager leave?” He didn’t answer but I assumed went to go ask his manager if I could come in, which resulted in me being DECLINED service—18 minutes before store closing.I rushed from my job at the Forum where I am a store manager (who would never close early!) with aching feet, hoping to get 1-2 pairs of new work shoes so I can face another long day tomorrow. My feet will be hurting but at least I give good customer service. I’ve always bought Clark’s and WILL NOT be back.
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February 2023 by Arlene L.
Clarks is foot friendly and I have loved every pair of my shoes I've bought with them. Sometimes, it's just hard to find my size in LA Outlets. I found these particular pair in Carlsbad Outlets. Bought both colors: gray and black. How I wish it came in beige as well.
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December 2022 by Ted Ziegenbusch
The inside of the store smelled awful. Several people were commenting. We thought it was wet carpeting (no rain recently). But we decided it might be shoe glue. Nevertheless, it was so bad we had to leave. My wife was looking for two pair of shoes.
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November 2022 by Trina C.
If you are looking for affordable, quality COMFORT shoes, you have to check out Clark's. My boyfriend and I just bought 2 leather boots for $89.99. AMAZING!!
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August 2022 by MJ Springer
Staff were incredibly helpful, and attentive to all the customers in store and in a fair way too no favouritism.Stock of large 13+ shoes wasn't fantastic but several styles and pairs in the sale too!
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July 2022 by Jeff Newton
Great quality shoes
