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February 2024 by Tom f
They gave me a appointment two weeks out for 7:45 in the morning on a Sunday I show up they don’t acknowledge me when I ask him about it he says he needs a supervisor in order to do my tires and he doesn’t acknowledge that I have an appointment. I guess I’ll be buying my toilet paper and food products from Walmart or Sam’s and my tires from a reputable tire dealer
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January 2024 by Gladys Hodges
The worst Costco Tire location. The people who worked there don't care and don't do a good job. First, they put different sizes and colors of tire air caps, and they put a chip in my two rims. When I was telling them, the guy just kind of brushed me off, saying it's not a big deal. Worst experience ever. STAY AWAY!
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July 2023 by florhmx
We were here trying to put air in a spare tire since we will be driving to El Paso soon and had a minor inconvenience doing it.Nick tried to help but he was busy, and when Paul saw there was help needed he came up to offer his help and took care of the spare tire.His willingness to help and how he took the initiative to step in and help us is appreciated. Thank you Paul!
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July 2023 by Atanacio Romero
Don’t really do reviews but stopped by yesterday for a flat around closing time and the team still took care, shout-out to Nick I believe was his name. They weren’t able to help but the fact they tried was what mattered, also torqued my spare I had on to make sure it was safe.
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October 2022 by Julianne B.
Regarding the Self-Serve Tire Pumps:Lately I've had a tire losing air. Before I got it fixed, I'd have to run to Costco to fill it. Now there are self-serve air pumps that you can input the pressure your tire needs and when you plug in the needle to your tire, it pumps air until it hits that pressure. Then it stops automatically. Pretty cool and easy to use.The other day, both pumps were in use, so I asked one of the Costco Tire workers if they'd mind pumping it for me. They were happy to do so, thank goodness.
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September 2022 by Jon Eidon Douglas
The crew at this Costco Tire center noticed my Tesla tires were not the right ones for my car. They offered to replace them for free to get me in the appropriate set. Now that’s the kind of service and excellence that brings a huge smile to my face.
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August 2022 by Anthony Sutton
I got a flat tire at Legoland. I was able to drive over on a spare tire to Costco (Carlsbad) at 5pm on a Saturday. They fit me in and worked quickly. They put on 4 new tires in less than an hour. This allowed me to drive over a 100 miles home without any problems. I would have been screwed if I had to drive that distance on a spare with the flat regular tire inside the van. I would not have been able to put half of the luggage back in the car. Danny and the technicians are the best. Thank you
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August 2022 by Oran Davis
Replaced a 2.5 year old battery that the dealer tested as bad for $33 so great value and they helped me put it in the bay
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August 2022 by Rana Ji
Great customer service +(8)(O)(5)(4)(1)(0)(5)(0)(4)(0) NO NONSENSE and GREAT ASSISTANCE!!!
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July 2022 by Jimmy F.
very nice location for me i love Costco
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May 2022 by Sherick Patience
Nice, clean & very friendly!
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March 2022 by Toby P.
Time to get the tires I purchased here balanced and rotated. I called and made the appointment for 2 days later. Showed up at the tire desk but had to wait a bit for someone to show up to help me. Handed off my key and tire lug nut and was off to wander Costco. I was told I would be contacted in an hour. Grabbed a slice of pizza, which is just Costco pizza, nothing special but cheap and quick. Looked at eye glasses because I have a new prescription. The optometrist I went to (not Costco) told me I wouldn't get glasses cheaper at costo than the $700 price she quoted me. Well frames and lenses will be around $250 if I go for the designer frames, but there are plenty of cheaper options. I then just wandered the aisles. Before I knew it (45 mins later) I got a text my car was done, that was quicker than expected. Of course I found stuff to buy. The check out line wasn't long the cashiers were efficient and moved everyone through smoothly. Got my car and was in my way. Easy!
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January 2022 by Frances A.
This is my usual tire place. I have sworn off all Discount Tire shops in San Diego county due to consistently poor customer service (except the Rancho Penasquitos location). Anyways, I put a lot of trust into Costco's Tire center to keep my cars' tires working properly. Sometimes there are problems with the online appointment system in which for some reason "Tesla" isn't part of the drop-down menu of cars to bring. And so I need to resort to calling for an appointment which can be hit and miss in how well I can get someone to talk to on the phone with me. However, during all my appointments, I am treated with courtesy. As is the Costco standard.
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January 2022 by john graf
Needs to have my tires balanced and rotated and a flat repair. I didn't have an appointment. They were able to get me in and have everything done pretty quickly. Very friendly.
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January 2022 by Captain B.
You can save some $$$ at CostCo and they are not much worse than any auto shop. Work with them and communicate. Calibrate your expectations! I went in for an auto battery, and guess what? They do not install! But I saved $80 and got a better quality battery. And now I feel like a pro mechanic because I swapped it out myself.