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December 2023 by Salty S.
I echo the sentiment of Cris C's review. These are recurring problems, and no one at the pharmacy takes responsibility or cares to solve the problem. How can they run out of prescriptions and not inform the customer, especially if it's a time sensitive prescription like antibiotics? How can they offer you to call your doctor on your behalf and forget and then turn around and blame you? It's a joke for a company that says their purpose is "We listen, show empathy and deliver innovative solutions that serve people's unique needs and earn their loyalty." In reality, they don't listen. They don't show empathy. They don't deliver solutions. They don't deserve our loyalty.
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December 2023 by Chris C.
I'm not sure what the problem is here but they routinely don't have the prescription medicines you need. They do not notify that they don't have it. They don't use the app. They don't process insurance correctly if at all. They don't contact your doctor for auto refills as Walgreens does. They are either understaffed, mismanaged or both. They are surly probably because everyone is complaining incessantly. Can't take a chance again to not have prescriptions! This is everything from antibiotics, cough medicine, heart medicine, post surgery pain med not in stock! Stuff you need when you need it without a hassle. While it's a drive, we have moved everything to Walgreens in Encinitas. Too bad as this location is much closer. Maybe if enough people move CVS corporate will fix the problem.
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December 2023 by Veronica R.
The worst customer service ever. I would never go here. Staff is so rude. It makes no sense to make an appointment and then the store gets it deleted so they cannot help. Never go here if you expect to be treated professionally.
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November 2023 by Arielle J.
Nice pharmacy in the neighborhood. Olivia and Athena are really nice and professional, timely and helpful whenever I go. I was amazed at their composure when two customers who were the rudest people I've ever seen were cussing them out today. They continued to be nice, despite all the personal insults. There was also a pharmacist I don't know her name who was being yelled at, but they really never broke their calm composure and kindness.
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November 2023 by kaitlyn norsworthy
Avoid this pharmacy at all cost!!!! Every time I pick up my prescription there is an issue. EVERY TIME. And I get the same prescription every month for the past year. WHY is there always an issue?!?!? There is absolutely no communication with anyone who works here. You get told one thing and get told another by someone else. A couple years ago I picked up a prescription and they filled it with a heart medication instead of the actual medication. Totally negligent. I should have stopped going after that had happened.
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November 2023 by Maroc To Cali
Pharmacy is wonderful except for the hours of operation. The entire team incl the pharmacists are very nice . Emma, Jacki and Caitlyn in the pharmacy are always very helpful. Appreciate this location.
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November 2023 by Alvin Ratsabouth
Today I took my girlfriend and her siblings here to get some snacks, the kids needed to use the restroom. So I took them there.. This elderly white lady's comes storming and told us they we can't use the rest room bc she said she had ten mins to clean it.. We had20 mins until the store closes .. I just felt that bc of our race.. She was treating us like that... I never been discriminated like that.. The poor kids had to experience a racist encounter.
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October 2023 by RD Family
The pharmacy is in a nice location compared to the same company's location in some of the neighboring cities where many people loiter around the entrance area. However, the associates that work in this Carlsbad facility are not very customer oriented or consumer friendly (or selectively provide help to certain consumers or customers when they are in a better frame of mind - specially to locate products or when products are missing or lacking enough quantities in shelves and they don't promptly restock the shelves or go inside the stock room to find them and replenish when needed).
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October 2023 by Briley D.
Never thought I would have a favorite pharmacy but it turns out I do!! I love coming in to this CVS pharmacy!!! they always greet me with such warmth and always have a treat for me at the counter! I will always get happy for a trip to the pharmacy when it is to this CVS! best service and best people!!
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September 2023 by Patrick G.
The CVS Pharmacy in Bressi Ranch, Carlsbad is terrible!We have repeatedly tried to give them opportunities to grasp the concept of customer service and they continue to fail in achieving the minimum acceptable standard.My doctor submitted a new prescription, critical for my health, and the CVS Pharmacy ignored it. When I called to confirm the prescription, they had taken no action to fill the prescription. Once we got the situation sorted out, which was very difficult, they informed me that they do not have the medication in stock. That's the second time they were unable to fill a prescription in a timely manner.The pharmacy technicians lack professionalism, proper courtesy, and motivation to serve their paying customers. Had this been an isolated incident, I might be able to accept it, but there is a pattern of poor customer service and bad attitudes.We will never do business with CVS again.On the contrary, Walgreens Pharmacy performs at a very high level of customer service, responsibility, and calls to ensure prescriptions are maintained current and they deliver.Adios CVS...thank you Walgreens!
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August 2023 by Amber F.
Incompetent staff and drive thru is always closed. Even during advertised hours they seem to do what they want and close earlier than hours posted. Prescriptions are never ready even after getting text alerts my doctor called multiple times and I still was unable to get my medications filled the pharmacist is rude and unknowledgeable and unwilling to help. I really hope they get bought out by Walgreens I really hate CVS Pharmacies and the same incompetent careless staff is at every other CVS as well.
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July 2023 by Austin
I went in to get a tens therapy relief machine, and Athena was an absolute sweet heart helping me. Went out of her way to make sure I got the item, even though it was very difficult for her to get to. Very good customer service ???
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July 2023 by Stacey Buchholtz
They ran my insurance incorrectly and charged me $250 instead of my copay of $60. I called my health insurance to confirm what I should pay. I called the pharmacy back - and they said they have the wrong insurance on file for me, and I have had the same insurance over 5 years and used CVS as recently as 2 weeks ago for another RX. Instead of taking my insurance information over the phone or having me upload or email my insurance card, they said I have to come in to update my coverage. She was not friendly about it, either. What happened to customer service? There are some that still go above and beyond, but it's down to about 1%!!
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July 2023 by Kellie Nguyen
Really careless service- they'll fulfill an order without making sure that the medication is covered by your insurance. They won't notify your doctor so that they can send in alternative medication orders.
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June 2023 by KT K
I have frequented this CVS location in Bressi Ranch endless times since they opened. I feel like they are fine. The pharmacy is always busy and they seem to do the best they can with staffing. I have never had an issue with them.